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December 2023 by Debonaire
Customer service here is great! Big shout out to Carter, he was amazing! Great teamwork by everyone, it was a great experience.
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December 2023 by Jakob
I love vans but their store culture is awful. Their associates are way too sales pushy and won’t leave you alone for a second. Recently I returned a pair of shoes and instead of just processing the return, the associate spend far too much time trying to convince me to buy something else instead. Vans, you are trying way too hard. I won’t be returning to your stores and will shop online only.
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December 2023 by Barbara Hauber
Steven was super helpful he helped me find all the things my son didn't know he needed and then I bought them. They are so friendly in that store
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September 2023 by Shane Jackson
The sales associate Damecco and Steven were very friendly, helpful and accommodating throughout my shopping experience. I was initially just going to browse, but the deal that they had, along with Steven sharing their personal choice of shoes, and Damecco sharing their knowledge on taking care of the shoes, I decided to give the brand a go. Hoping the shoes last me a good while as I'll think back to this nice experience.
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September 2023 by Allison Halstead
The Vans Store at Crabtree Mall is awesome! Amazing selection of clothes and shoes. The customer service here is stellar. Popped in today to grab a shirt and some socks, the staff were so welcoming and helpful. It’s like shopping with the homies. 100/10 definitely recommend
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September 2023 by Orange Mushroom
4 stars because while helpful, I wanted to look at shoes without being asked if I needed assistance every 5 steps by every employee in the shop, and then the employees not walking away when I said “Thanks I’m just looking.”☹️ Can be very overwhelming for neurodivergent customers.
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July 2023 by Gabrielle O.
Never considered shopping at Vans even though I have Vans products, but my friend wanted to stop in. It was pretty well-trafficked for a Monday. Very friendly staff. Knowledgable, engaging, and attentive. Really great gear at this location and they were offering cool giveaways with the app! Good sale on boardshorts too. Ashley was super helpful. I will definitely be returning to this location specifically in the future due to our experience shopping with them today.
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June 2023 by Neese Thompson
I ordered shoes online and they fit different than my others. I went to the store for support and they were great. They explained to me the difference between the shoe cushion and gave me suggestions for which would be best for long walks. The shoe I needed wasn’t at they store but they called local stores to find it for me and asked the other store to hold it for me.
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April 2023 by Saige Croom
Really nice staff just not a lot there
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March 2023 by Evelin A
Fantastic experience shopping for our 1 year old. Jayson helped every step of the way. Even had recommendations. Thanks !
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March 2023 by Traci R
Sketchy transaction….. Unnecessary “heads up” from cashier about “todays” discount difference I never asked about! An even exchange is an even exchange!
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February 2023 by Dean Mosher
I was in there earlier today and I requested to look at what they had for a particular shoe. The employee that I talked to ask me my size and then went to the back room for 20 minutes before returning saying "we only have one in stock and i will not be bringing it out. If you would like we have others you might be interested in."I will not be returning to this location, do not shop here and most certainly do not ask for Chris. He will not help you
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February 2023 by Michael Stenberg
Employee left comes back 20 minutes later to say they have one pair left in stock but they're not getting them out for us to try. Then the employee left to the back room to ignore meI'm never shopping here again don't waste your time
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January 2023 by Se Gen
Great employees.Very friendly and helpful.
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December 2022 by David Negron
Vans has really stepped their game up recently. Awesome clothes. Jesus was very helpful ringing us out.
