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August 2023 by Jillian S.
TLDR: Excellent customer service, ample products, pricier than online retailers. I stopped here after meeting a sales rep at the Raleigh Pet Expo. The best part of my visit were the incredible employees. Each employee I interacted with was friendly, patient, and ready to help. Several asked if I needed assistance and checked to make sure I found what I was looking for. The store is packed with merchandise. It is fairly organized and the items are labelled well. It is surprisingly pricy. I would opt to purchasing toys and treats at online retailers. Then if in town around this location I would get live insects here. They also have a lot of food options and adorable live animals for purchase like bunnies and ferrets. Overall, they have a good selection of items and excellent customer service.
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February 2023 by Sarah S.
The best customer service and quality pet supplies, live pets, and accessories. I could wander around in amazement for hours in there :)
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February 2022 by Nikki Clements
This is my absolute favorite place to get anything we need for our dogs. They have sales that include the high quality dog food, and I spend a fraction of what I would on the same items in any other store. Their staff is also the warmest and friendliest of any store I’ve tried, and they go above and beyond in customer service/overall experience- I tell everyone with pets to go check it out. This place is always very highly regarded in our house! ??
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September 2021 by Liz J.
the selection of products is pretty good but the staff make it worth the trip. they are always super friendly, seem very knowledgeable and are always willing to help! They ask about and remember my pets which is always an amazing feeling from a customer standpoint. this is really the only pet store that sells live animals that i will happily shop at.
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February 2021 by Nate McCaslin
Showed up to the store right at 2:30 and instead of taking the extra couple of minutes to see and give my animal her shots. The vet met us at the door told us that they had just closed but that we could drive the extra 30 minutes all the way to Youngsville when I had already drove 20 minutes to this one and not to mention that the other clinic doesn't start for another 2hrs... just seemed like the vet didn't even want to be there and i hope we get a better vet next week.
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June 2020 by JD M.
To be honest, I found this store by accident and ended up really liking it. It was clean, nice toy selection, loved the fact that of you buy I believe it is 10 bags of dog food (same size each time), the 11th is free. So, my wife and I went in today for both of our dogs food. We noticed the Putin's Pro Plan Sport, 24lbs, tag said "$57" and some change, well, the same food but in 37lb, on the bottom shelf to the right said $54. We both looked at the tags to make sure it was right and sure enough, it was. So we took the 24lb bag to the counter to see if it would ring up at a different price because obviously that makes zero sense at to why the 24lb bag is MORE than the 37lb. We asked the you g lady to ring it up and sure enough it came up as $57 and some change. We both looked at her and said that doesn't make sense. I said "I don't understand because I can get the hug bag for that price at Petsmart" and before I could even finish why I was saying she cut me off and said "i don't know" and even put her hands up. Then my wife asked "well can you check the other bag because something isn't right" and she literally said "no i just don't know", so i decided to say "wow that was such a huge help", (obviously jokingly) and told my wife to leave the bag there for her to put back. For one, I completely understand this is not Petsmart. But as I said with the price, IT DOES NOT MAKE SENSE. I was simply trying to compare based on price and to bring it to her attention. But, since the young lady standing there, who barely even moves and clearly doesn't know (her words), didn't even want to look into it. I'm good on this store and will not be back. I am huge on customer service and have worked in customer service, I was in no way rude until she could not even look into it and had no care in the world. I had super high hopes but maybe they should reconsider their staffing. (We went today, June 12, around 5:00pm. Maybe the manager will see this and talk with the young lady working)
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June 2020 by Ariel B.
Worst customer service I've ever seen going into the store I went in pet supermarket a couple weeks ago and I can't remember the guys name but his customer service was the best so I go in this morning to see two associates by the cash register talking they didn't knowledge me or the other customers that walked in so we walked around looking for this particular product for my pet. so I try to give them you know a minute or two to finish their conversation to see if they were to knowledge my presence in the store never acknowledged me and they keep talking so I walked out they didn't even say have a good day I will not return I will no longer support pet supermarket I called To speak with a manager her name was Michelle so I'm telling her my experience and she acts as if what I was telling her didn't matter Smh
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March 2020 by Billie Mann
I've been going to this store since it opened - friendly, helpful staff, nice, clean, convenient store with all our pets' needs.
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March 2020 by verna shelton
Did a great job with own female puppy
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November 2019 by Brianna R.
I always go here for my dog food bc this is the only company that sells senior dog food with NO chicken or any bird in it (i use lamb) for my 8yo shep who's allergic to chicken but at the same time DOES INCLUDE GRAIN!!!! This is so important I need to put here that unless you've done a test on your pet with your veterinarian that says they are allergic to grain, they are most likely allergic to grass or chicken like my pup. A LACK of grain can lead to heart problems bc grain has taurine so without grain your pet isn't getting any taurine. Ask your vet please. Thank you Pet Supermarket for carrying something like this!!!!! Otherwise I would be stuck buying 90$ bags of prescription dog food every week. Only problem to knock off a star is I have to drive 30 min to my nearest Pet Sup since there's not one in my area of Clayton. Oh and the best way to get and keep an employee with you is bring a pet in, I bring my dogs everytime and I've never been alone. Great job guys!
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March 2019 by Niharika Palleti
I'm absolutely appalled by the lack of professionalism this woman portrayed today as she basically cussed me out in front of the whole store bc my 3.5 month pitbull was one feet away from the dog being serviced and It took me a few seconds to realize what was going on. Hell I wouldn't even take my worst enemy's dog there and definitely wouldn't recommend someone who lacks professionalism and people skills. It should be a requirement when you work in such a field, but I guess this fat unprofessional sorry excuse of a woman just got lucky that she still got this job. I would have fired her a long time ago. Well they lost my business thanks to her.
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March 2019 by PAIGE YARBORO
They are great
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November 2018 by Jennifer A.
Nice little store, albeit smelly. It would have been nice if I could have bought anything, even the overpriced dog food. The only clerk in the store seemed to be busy for 20 minutes helping someone get some fish, despite us telling him we wanted to check out. 3 people walked out, myself included. Is this a joke?
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October 2018 by Mary C.
This is the third year I have used Seresto brand flea collar. First two years were fine. This year I put a new one on June 17,2018 when I came home from vacation on Sept. 10 I spent the next couple of days picking fleas at least 50 off her. So I spent $64.99 plus tax for about 4 months to be flea free. And my dog was miserable. No more Seresto for me.
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August 2018 by Chrissy Maffey McCollum
The lady helped me pick out some yummy food for a hungry stray and she assured me (much to my surprise) that kitty would LOVE this brand and pumpkin. She spent a lot of time with me and helped me pick out other good value (but just as yummy to kitty) foods. I will come back again
