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October 2023 by Liz M.
My adult daughter needed a prescription filled because she was in a severe clinical depression. After dropping the prescription at this Walgreen's, she was told they could not fill this prescription because they did not carry the medication she needed and told her they would transfer the script to another pharmacy. She had them send it to a CVS, but after making the transfer, CVS told her they didn't work with her insurance. She went back to Walgreen's and spoke to the pharmacist who told her they COULD fill the prescription and that they would work with CVS to transfer the prescription back. Next day, still not transferred back and since it was now Friday, she would have to wait until Monday to pick up her prescription. Mind you, she began this journey on a Tuesday which means the turn around for medication for a clinical depression became 6 days.Fast forward to Monday and she receives a text that her prescription is ready. She calls to verify after the whole fiasco of -we don't carry that, go someplace else - we do carry it after all; wait 3 days - to finally hear; we can't get the starter pack, call your doctor to order the lower dose separately. What? After jumping through all sorts of hoops and calls to the doctor, she finally gets a message that the 20mg dose was ready. Another call to the pharmacy to ask them to also fill the 10mg. Another text that prescription is ready. Finally, my husband stops in to pick up the prescription and they only give him the 10mg. Another call to the pharmacy to hear from the technician that they don't have the 20mg script (this is the initial prescription that she already received a confirmation text that it was ready for pick up). My daughter became irate at that point. And the pharmacist became instantly rude asking her why she is taking that tone with her. Seriously??My daughter responded saying, you have no idea what I have been through to which this compassionless woman responds, well I don't know who you have spoken to or what happened. Then promises my daughter that the prescription will be ready in 10 minutes. She gets the confirmation-ready for pick up text and her husband goes to pick up only to be told the prescription is not ready and since there was a shift change, nobody knows anything about it. WTH? Don't come to this pharmacy; it is filled with incompetent, rude, apathetic technicians who don't care if their patrons are at risk and will mock you and carelessly (or spitefully?) neglect to fill your prescription when your sanity depends on it.
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October 2023 by Nick W-R
I went there today to get my Covid booster shot and flu shot and they are very friendly and professional unlike the Knightdale pharmacy. I asked if it was possible to take me a little early and they said they would try. I waited and they gentleman that did my shot was nice and even thanked me for my patience! So from the ladies at the pharmacy counter to the gentleman doing my shots it was a great experience! Thank you for being awesome!
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September 2023 by Diana E.
The pharmacy staff is doing the best they can despite being short staffed. Guess what? I was told by some pharmacy techs at this location that their work hours were being reduced involuntarily! They want to work more hours but apparently Walgreens/Boots corporation has decided more profit is more important than patient safety and patient convenience. It's not safe to have overworked pharmacists. Some of the techs have been trained to give injections which is fine. What isn't acceptable are the extremely long wait times to receive a vaccination. I suggest researching independent pharmacies nearby with the same prices and infinitely better customer service. The only reason to patronize this chain is if the vaccine you want is not available at an independent store.
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January 2023 by Dr. R
Staff is always friendly and professional. People posting about wait times being an issue... its called life and sometimes it happens to all of us. The culture these days are instant gratification and if something takes longer than expected then lets give a 1-star review! I appreciate all the wonderful staff is doing here, keep up the good work!
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December 2022 by A
I am new to this side of town. This is the second month in a row my mental health medicine has been delayed and said to be coming for over a week. I have now been cold turkey off my mental health medicine for over a month. Very unreliable pharmacy. I will be moving my medicines to a different pharmacy immediately.
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December 2022 by Ashante
I am new to this side of town. This is the second month in a row my mental health medicine has been delayed and said to be coming for over a week. I have now been cold turkey off my mental health medicine for over a month. Very unreliable pharmacy. I will be moving my medicines to a different pharmacy immediately.
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November 2022 by Brandi Grice
They're pretty quick filling prescriptions
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October 2022 by Google user
Has gone downhill. Pharmacy is barely staffed. Every time you go in for prescription. It's at least a 25-minute wait and even though you receive the text saying it's ready, the prescription isn't ready.
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October 2022 by Kyle Mason
Has gone downhill. Pharmacy is barely staffed. Every time you go in for prescription. It's at least a 25-minute wait and even though you receive the text saying it's ready, the prescription isn't ready.
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September 2022 by Anthony P.
Horrible. waited over an hour to get covid booster. Other people were waiting longer. One patient went up to complain and the guy at the Pharmacy smiled and said " I'm Busy". he left then same guy at front took me and 3 others back for the shot. 30 minutes later pharmacy guy comes out and says to me he will be right back. 15 minutes later Pharmacist comes back looking for him and asked if I saw Parker. I told her what happened then heard her page him a few times. I finally went back up and there he was. I put my hands out to ask what is going on. And he says "i did not know you were here for the booster shot" HE CHECKED ME IN! He brings me back to the room, puts his head on the desk for a few seconds and says " i gotta be honest, I dont feel like doing this, I'm hungry" I left determined to never use Wallgreens again.
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August 2022 by africa privette
THE MOST UNPROFESSIONAL ENVIROMENT FOR A PHARMIST I HAVE EVER ENTERED IN MY LIFE FROM THE MANAGER TO THE EMPLOYEE WHO HAVE NO CUSTOMER SERVICE OR KNOWLEDGE HAD A HORRIBLE EXPERIENCE IN THIS PHARMCY WHICH WAS ESCALATED TO CORPORATE , WHICH THEY HAD THE MANAGER TO CALL ME BACK AND SHE MAD THE SITUATION WORST THAT I HAD TO END THE CALL IF I COULD GIVE THIS PHARMCY NEGATIVE STARS I WOULD
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July 2021 by Melissa C.
The pharmacy team here is so helpful and went above and beyond to help resolve an issue with my insurance covering a prescription. Thank you!
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July 2021 by Marion D.
I ordered ice cream and cheetoes yesterday Doordash deleieved it, fast im so glad i got it looking forward to getting something else Thank you walgreens for making me shine
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April 2021 by Tanner J.
The pharmacy here is absolutely the worst people I've ever had to deal with. They can't get anything right, won't give any explanations of why they have problems. I get a prescription filled here every month, and I have to either call my insurance or my doctor every. Single. Month. To get "issues" resolved. This place needs to fire every pharmacy worker here and start over. Absolutely ridiculous.
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April 2021 by Holly K.
Everyone from the pharmacist to the front cashier are always very friendly at this Walgreens. I recently got my COVID vaccine here and it was a super easy process. From making the appointment to actually getting the vaccine I have no complaints. Online scheduling was super easy (just check it by 7am) and I was able to schedule both of my vaccine appointments. Once I checked in I probably only waited around ten minutes or so for the vaccine. After the vaccine was the perfect time to browse the aisles and pick up Easter candy and other things I didn't need. Their shelves were well stocked and everything was easy to find. Parking is also super easy on this side of North Hills. A convenient and friendly Walgreens!
