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February 2024 by Ashley Hutchinson
So annoying to deal with. Walked in to make an account and was told I had to come back in a few days. Making a bank account should not be that complicated.
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February 2024 by Christopher Roth
First off the guy in the Drive-Thru is completely rude. He told me I couldn't get rolls of quarters I had to come in and he also gave me an attitude when I put my card in the drawer saying "na na na you can't put that in there, you need to come in". I go in and they got one person working on a Friday and I'm completely ignored. Mind you I've been going to this bank for a little while now and never had a problem until today. I'll go to a different bank.
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December 2023 by James B
This location is so frustrating to deal with. They have too many rules that don’t really make sense.. and then they change them. They’re rude, not very accommodating and it just flat out is a miserable banking experience. I’m about to switch my entire bank, Wells Fargo is a horrible bank and this location is the icing on the top. PNC bank down the street is a lot more accommodating, friendly and it’s just easy to get business done there. Management should really consider looking at how they do business here… look how many 1 star reviews this location has. Very bad business!
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April 2023 by Zulema Cruz
BE AWARE THIS BRANCH STEALS MONEY!!! I came to this branch with a check. I wanted to deposit and cash partial of my check. I asked for $200 in cash and to deposit the rest into my account! The teller put my check incorrectly and said I left with the WHOLE AMOUNT. WHICH IS FALSE! I filed a claim with Wells Fargo and they denied without looking at the cameras? Bc they teller who deposited out that information incorrectly. Now they say I OWE THEM MONEY! RIDICULOUS!!! I now filed with the financial bureau. Wells Fargo reached out to me and says there is no camera??? So I’m in the wrong? It’s a he said she said type of situation. Without the cameras proving I left with 200. I lose my case. WELLS FARGO DOESNT HAVE CAMERAS I GUESS?? Sad to say their own PEOPLE STEAL! WHAT A SHAME WELLS FARGO AND ESPECIALLY THIS BRANCH. The branch manager also said she would have called me but never did! Poor service. Never come here I waited since January. Why would I drag it out? now I have to pay on top of losing my check to even close my account. WELLS FARGO STEALS ESPECIALLY THIS ONE. Smh
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April 2023 by Russell Champagne
I tried to go into the bank in person to check my account for potential fraudulent activity and I was met with a less than helpful teller who directed me to call the 1800 number and refused to even attempt to help.If you’re looking for a bank you can trust it’s not this one.
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July 2022 by Daphne Helton
Been going here 3 yrs now and never been moved to the side like today. Brier creek absolutely! But not Millbrook!!!! Why because I'm a business is my time not valued? Yall don't open till 9am. So I'm usually the first one there so should be in an out....right!?! That's how it's been the last 3 yrs!!!! But today I was pushed aside and watch as a customer who just walked in was helped. Then the next guy walked in and that's when I asked why she stopped doing my business and helped the previous guy and she stated it's company policy ? when????? I have a business too open and operate. On my time not hers or wells fargo! Maybe a new bank is in order? Or maybe new management ? sad day wells fargo sad sad day!It's like going to the grocery store and having a cart full of groceries and the cashier taking the people behind you with less items!?!? How is that policy?
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March 2022 by Beth Henderson
I have to give this location a one star ? only because otherwise I would not be able to post a review otherwise. I used to be a customer when Wells Fargo once was called Wachovia. Those were the best days.I recently visited this location on Millbrook road. I'm so disappointed ? with not only the attitude of the tellers but the branch manager as well. The purpose of my visit were for two reasons one to cash a check and two to learn more about starting up a business account. The tellers were not only unfriendly but unknowledgeable. We are reconsidering doing business with Wells Fargo due to the lack of customer service that I received when I visited this particular branch. Unfortunately I cannot recommend.
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January 2022 by William Saunders
The Gray haired man with glasses that works at this location is Rude and unprofessional! I’m assuming he was a branch manager and that makes it even worse. Brier creek location is much more helpful..
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October 2021 by Judith Amerson
I bank with WF for myself and my employer. I have had to visit this branch due to a closure and have to say I have not felt appreciated. No smiles, no personality. Barely a "welcome".
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July 2020 by Kevin Strickland
Slow, slow , slow, terrible customer service
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January 2019 by Candy R.
Horrible customer service! We brought our nanny here to help her set up an account on January 11th. First, we were told we need an appointment to set up a checking account - not true! Then they said they close soon and it would take too long so come back - seriously! We are in the doors 30 minutes before you close. I doesn't matter if it was 5 minutes before you close, you help a new customer. No wonder this brand continues to take a nosedive even after weak attempts at "please forgive us for scamming you" billboards and commercials.
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November 2018 by Brian
They don't take CASH!!! Tried to deposit cash into an account and they wouldn't accept it because I don't have an account there. The bank. Doesn't. Accept. Cash. No wonder these guys had to fradugently create multiple accounts for people, add on car insurance fees people didn't need and charged unfair mortgage fees. Maybe a billion dollars in fines wasn't enough. I love SECU more and more every day.
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November 2017 by Nick Keesey
Unreliable business bankers. Twice was promised a call back regarding help with a business credit application and twice was not contacted. What's the point of having business bankers in the office if customers have to go through corporate call centers?
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October 2017 by Carolyn Dixon
Always nice, quick and helpful. I love this location.
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September 2017 by Holli Blackwell
The tellers are friendly but I always have to wait 10-15 minutes because they only have 1 teller!
