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September 2022 by Taylor S.
Worst drive through pharmacy I have ever had the experience in dealing with. Been sitting for 22 minutes and no employee has come to the window.
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March 2021 by Josselyn R.
Terrible customer service by Nina at the photo service. Also don't ever get your film developed here. Wherever they send them, does a terrible job and they wont even let you know they're ready. Waited 3 weeks for messed up photos.
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January 2021 by Tamarah W.
Slowest drive thru pharmacy every time. It takes forever for someone to even come to the window. Every single time.
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December 2020 by Katrina P.
I love this store and the location. The front checkout people are so friendly and helpful. However, the pharmacy needs to improve their service skills or add some help, especially at the drive thru. I don't have the same good experience with the pharmacy that I do at other Walgreens pharmacies. My other 'go to' Walgreens are at a level 10 when it comes to service. This location is at a level 2. I hope they get better because I do like the location!
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September 2020 by Rockford R.
This is a nicely renovated Walgreens, with pretty much everything you can find at any other Walgreens. However, every time I've been in the store to fill prescriptions, grab some quick snacks, or get photos developed, the people working the registers and pharmacy have been the absolute sweetest. We've had small chit-chat each time, and sometimes that really does make the difference. It can be busy some days, but the employees never cease to brighten your day just a little. Super convenient location for anyone in the Downtown Raleigh area, with practically everything you'd need from a drug store. YES - THEY DEVELOP FILM! In an obscure location with a weird road trying to get into parking lot coming from Peace Street area... parking can be minimal if very busy. However, that doesn't reflect on the interior of the store and the employees - they're great!
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July 2020 by Jill M.
This is a very large new Walgreens! It is clean and well stocked. What really stood out to me was the large selection of wine and beers. The only negative about the store is how huge it is and trying to find the one item you came in for. I was successful! It's got everything you would expect from a wall greens from gifts seasonal items cards to first aid medicine and pharmacy shampoo conditioner soap's insect repellent and so on and so on. Everyone working was in a mask and wore it properly attached to their face covering both the mouth and nose. All customers are expected to wear a mask. Social distancing is marked on the floor. No trying on clothes or flip flops. It's around the backside on Cameron Village and has its own dedicated parking lot, which is under video surveillance.
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July 2020 by Monica M.
I have given this Walgreens 5+ tries and every time it just gets worse. I have ordered three photo prints and ZERO have been ready on time or within 5 hours of the designated pick up. Once I was told that they simply forgot to check photo orders all day. I spent five minutes waiting at the pharmacy drive up after the person in front of me bailed after waiting too long. I ended up leaving as well. The employees are nice but it is very clear that the location is poorly ran as they always seem frantic and understaffed. I chose this location because of its proximity to my house, however, I will have to find another option farther away.
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January 2020 by Liz R.
This was bad enough as a rite aid. Now that's it's Walgreens it is THE WORST. I went in to refill a prescription and stood around waiting for someone to acknowledge me for 10 minutes. Finally left without being helped, and there were 4 more people behind me still in line. Called to request the refill instead, and came in 1.5 hours after they said it would be ready, only to find out it still wasn't filled.
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November 2019 by Karissa M.
Pharmacy is not 24 hours....If I could give 0 stars, I would. I've used Walgreens as my pharmacy for 10+ years and this is by far the WORST Walgreens ever! If there ate 2 cars in line at the drive-thru, forget it, you'll be waiting for 25 minutes for TWO cars....Just to drop off your prescription. Going in doesn't help either! They are always short staffed. My last visit (today), I was asked to show my ID for dropping off a prescription, I told the woman I've only been asked that when it's time to pick it up, her response was, "Is that a problem?"...i said no but yes it is, because 1. It's already taking forever, and 2. It's not necessary, she then disappeared for another minute or so once I put my ID in the bin. It makes no sense and is very disappointing that there cannot be a decent Walgreens in downtown Raleigh. I may finally have to make the switch to a new pharmacy. I've been told CVS in dt Raleigh is wonderful
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November 2019 by Ryan W.
Since this location became Walgreens it has gone downhill tremendously. They never answer the phone and there is always a line of five people or more waiting at the pharmacy and they serve each person with incredible slowness. It's impossible to find items you're shopping for because the labels don't make any sense, and everything is expensive. As soon as the Harris Teeter pharmacy reopens up the street I'll be transferring my medications there and never coming back to this Walgreens.
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November 2019 by Bruce K.
Quick stop in this Walgreens for a couple of things. Open 24 hours (though the pharmacy is not), they are fully stocked. This is a larger format than I've seen elsewhere. Almost the size of a small supermarket. Because of that, things are much more spread out and the aisles are wider. It is quite pleasant to shop! Not much staff in the evening hours so the cashier had to come back to the register from doing shelving work. [Review 12195 overall, 1979 of 2019.]
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October 2019 by Lindsay B.
This is the worst pharmacy I have ever been to. The waiting area is completely empty and I have had a fever for 5 days and have been waiting for over 35 minutes for the pharmacist to tell me "I'm sorry I completely forgot about you". Mind you my prescription has been ready for 2 and a half hours. #dontcomehere
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October 2019 by Landen B.
They have terrible customer service and do not answer the phone. I have to drive there to ask for them to refill my prescription and then come back hours later when it's ready for me to pick up. They are never nice or accommodating and treat you like they are too busy for you when you're the only one there. Do not recommend.
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October 2019 by Betsy H.
This store is totally unacceptable. The phone system for both store and pharmacy is broken. I cannot even get to a manager because of the broken system. The pharmacy is severely understaffed. For anyone going through the drive through, the wait is up to 45 minutes. Even when I call ahead for a refill and arrive three hours later, frequently the prescription has not been filled. Their excuse is that they were giving flu shots. Unacceptable - they need to hire a temporary nurse to give the shots. The store has moved under and behind the building, which is even less convenient than it was upstairs - and with less parking. Where is an alternative in that area because I'm moving after 14 years with that pharmacy.
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September 2019 by Carly W.
I have gone to this pharmacy because of its convenient location for a while, including when it was a Rite Aid. After multiple encounters with rude employees, long wait times, and higher than normal prices, I am looking for a new pharmacy. If you want to be talked down to, this is the pharmacy for you. If not, might want to look elsewhere.
