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July 2023 by Beverly Harvey
Love , love this store. I love clothes at WHBM and just can't get enough. The customer service and assistance I get from Jessica is amazing. She is so helpful and attentive to what I am looking to buy. I am always leaving this store with more than I had anticipated.
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March 2023 by Shawn Cradit
Love this store. All management and staff are excellent and friendly. If they don't have the product in store, they will do their best to find it for you. From classic to trendy, they have your fashion covered!!
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December 2022 by Tanesha Butler
Selections were very limited.
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July 2022 by Lydia Clegg
I came in needing business casual attire for an upcoming externship & Jessica was AMAZING in her efforts to help me find great clothes that would fit me. Originally I came in just intending to buy pants, but then decided to check out blouses as well, & she went around the entire store to find items she thought might fit me & matched the style I wanted. She also went out of her way to give me all possible discounts after I expressed being on a budget (grad student living on student loans). Truly a wonderful experience ?
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December 2021 by Carolina Martinez
I walked in and I was not greeted nor acknowledged. I come in looking to exchange some items. I’m waiting in line and there’s two employees. An older woman was attending somebody at the register and the other one was behind the register on a tablet. I’m assuming they are only operating one register. I wait patiently. It was taking a while. Then another woman walks in with a return and the woman with the tablet says I can take you right here. Like are you kidding me? I’ve been here waiting and you completely ignore me and attend the person after me right away???? Terrible. I just returned my items. Horrible experience. Hire better people.
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December 2021 by renee brooks
If you are intending on shopping there with Afterpay don’t!!!! Cashiers complained about how to process the purchase. Right in front of me with another customer I overheard what “A pain in the butt using Afterpay is using in the store.” If your company accepts that form of payment take the time to properly train them.” Love the clothes but a horrible sales experience.
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August 2021 by Breanna
Love it
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July 2021 by K Brie
They do they best they can in customer service and go out of their way to help!
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May 2021 by Caroline Martinez
I walked in and I was not greeted nor acknowledged. I come in looking to exchange some items. I’m waiting in line and there’s two employees. An older woman was attending somebody at the register and the other one was behind the register on a tablet. I’m assuming they are only operating one register. I wait patiently. It was taking a while. Then another woman walks in with a return and the woman with the tablet says I can take you right here. Like are you kidding me? I’ve been here waiting and you completely ignore me and attend the person after me right away???? Terrible. I just returned my items. Horrible experience. Hire better people.
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May 2021 by Abby
Michelle is the best!!! I went in looking for dress pants and was unsure of the size I needed. Michelle took the time to help style me and recommend a size that would best suit my body. They were out of the size and style I needed, so she was able to place me an online order that shipped for free. They arrived very quickly and fit perfectly! I called her a couple of days later asking for another pair exactly like the ones I had gotten, but they had become sold out online. She then checked stores in the area and they were sold out as well. She then began looking all over and found me a pair in Pennsylvania and gave them my information. They quickly called me and shipped the pants to my house. WHBM in Crabtree is extremely professional and you can tell they really will go out of their way to satisfy their customers. 10/10 EXCELLENT customer service!
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March 2021 by Debra Roten
Michelle & her staff are so helpful & pleasant to work with. They have great suggestions to complete an outfit. They have excellent Customer service & even call me when sales are starting. Due to Michelle’s awesome team, this is my favorite store! So many other stores have lost customer service & act like you are bothering them to order something. Michelle & her team will gladly order online for you & if you don’t like after you receive it, they will happily refund your money. Love Michelle & her team! They are the best!
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September 2020 by Shaunda C
I stopped in today just on a whelm. Michelle and her staff were so attentive that I left with twice as much as I would have purchased. All great purchases. It’s great service when your dressing room is stocked with items you fall in love with. I will have everything that I need including a beautiful reversible belt for my trip! Thanks Michelle and crew!
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October 2019 by Donivan&Denise Jordan
Depends on who is working when you come in. I've had exceptional service where I was assisted with products and walked out with bags of lovely clothes, and I've wandered around an empty store where the staff didn't even greet me, just played on their phones the entire time.
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May 2019 by Ella Jordan
The staff are so friendly and helpful !
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March 2019 by Elissa H
Nice store a little pricey. Generally I'm not a mall shopper!
