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February 2024 by Logan Winslow
I had a great experience at Thomas Tire in Randleman today! This was my first time at this location. I called and they told me to come right on in and they would take care of me. All of the team mates were wonderful, and updated me every step of the way while my vehicle was being repaired. They also educated me on when key milestones will take place for certain preventative maintenance measures and other tips and tricks.Thank you Thomas Tire for a wonderful experience! See you again in a few months!
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January 2024 by Davina Radcliffe
Great service. They quickly got me in there. Kenneth my technician was fantastic and is fantastic! We are still trying to figure out the core of my vehicles problem. But, Kenny is very patient and explains things well to me so I can understand. I will continue to be a customer.
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January 2024 by Drake Wizzle
300$ to have an oil change, tire alignment, & wheels balanced. Every time I go here it just feels like I’m about about to get swindled. Which I do get every time. $110 for an alignment u only need on the front & $70-80 for tire balance is crazy. Find somewhere with better prices! I am
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January 2024 by Jennifer Robertson
The guys here are amazing and go above and beyond to make sure they check every inch of your vehicle is safe. Super friendly respectful and customer service focused
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January 2024 by Marcella Clark
I always have a good experience when I go and get the service that I need. I have a great relationship with the manager Lenesha. She always professional and friendly.
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January 2024 by MaryAnn Nunn
Very nice staff! I was a walk in and they were more than willing to help me. They are very informative! I will go there again.
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December 2023 by Chelsea K.
doesn't honor warranty new management is terrible been going here for years and was given the run around until we called corporate then manager decides to give us attitude and then went back and lied to Eric at corporate who then instead of calling us back decides to send an email after hours saying basically that we are freebies who just want a new cataylic converter umm I think if I spent 1500 the first year then it goes out a second time they replaced it then a year later a third time it goes out yeah I would say it's their fault and not ours we keep up with our car maintenance and wouldn't lie Eric and laneisha blatantly called us "Freebies" and said now our warranty isn't valid? huh? your warranty on my recepit says you will replace it for any new parts well we were still under warranty but got accused and they wrote us off and yes we are seeking further action they demeaning us like this is extremely unprofessional I highly advise go somewhere else they don't care about their customers also recent reviews of this place could tell you that they don't care they scam people left and right. I pray no one experiences what we just had to experience.
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September 2023 by Cory Schrimsher
I’ve used many other mechanic shops in town. But none communicate and execute, as well as Thomas Tire.When running a small business time matters as much as money and they are excellent on their timing and accurate on the pricing.
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September 2023 by Jimmy Hayworth
I had my truck inspected and the oil changed. Received a message saying my transmission fluid was low. The service writer told me they topped it off. Something told me to check it. It was still low, had not been topped off. That's not cool!
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September 2023 by Charlene
This shop is always finding repairs to make to my mom’s car. They said she needed struts and shocks we took it to another shop and they said the repairs are not needed at this moment. Previously they said she needed tires but they are in good shape.
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September 2023 by Jessica
I'll never go to this price gouging place again!! I was quoted $600 for an alignment, tire rotation, calipers and/or rotors and ended up paying $520 to have 2 rotors resurfaced. Absolute RIP OFF!!! I could have purchased 4 brand new rotors for half that price. Then told me I needed 4 new tires if I wanted an alignment and was quoted at $1600 for that. Someone must be stupid to pay that!! I'll gladly take my business elsewhere!! Don't go here!
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September 2023 by Kara McLean
Everytime I have ever went to Randleman Thomas Tire to get my oil changed I get there literally right when the doors open, and it only takes about 30 minutes to change my oil. However, this time when I went to get my oil changed, there was new guy at the front desk who was NOT friendly and told me it would take an hour to change my oil, keep in mind I was the FIRST person that morning. Granted they could have had appointments which I understand that. Anyways, it took an hour and half to get my oil changed, which I feel like it took that long was because a delivery truck was parked behind my car so they couldn't "get my car out" when it was indeed finished - since I had received the report via text message. I live in the country and usually need a new air filter which Thomas Tire always asks and I say yes go ahead. This time, I was not asked but it was written on my receipt that I need a new filter because it was terrible (maybe they should have asked). As I finally get in my car, they have left the "Air Filter" piece off of my car, which it was laying on the dash. So no only did I not get my filter changed, now I have to FIND where this piece belongs. I have always loved Thomas Tire and appreciated their customer service. I was highly let down at this appointment and did not get an apology or any acknowledgement about why it took my car so long. And if your wondering - there was no shuttle driver this day so myself along with another customer were unable to get a ride to work.
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August 2023 by David Lemly
Four tire balance and rotate was $74.89 which shame on me for not asking was way too expensive in my opinion. What I did ask was for the rear brakes to be inspected. I was quoted $450 ish for one axle and was told they don't "turn" rotors anymore that all "parts per wheel" would be replaced. (questioning in my mind ) I left with an appointment to return later (they had to order parts of course) I got home and called for a second opinion at Nissan. Break Work was completed yesterday with genuine Nissan parts for under $250 and the rotors were not replaced, only "resurfaced" in their terms.... and even got a free car wash to boot!
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July 2023 by Bill Parker
I made an appointment for several routine maintenance jobs that needed taken care of plus an inspection. I arrived a few minutes before the appointment time and they took me right in and got to work. Waiting room was clean, quiet, and the free wifi allowed me to get a lot of work done while I waited. Very pleased with the quality of work done! Word of advice...make an appointment! Lots of drop-ins had to be turned away while I was there due to previous appointments scheduled all the way into the next week! Busy place, but that's a good sign of a quality place!
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July 2023 by dave glafke
Zackary and the Mechanics are Awesome people, great service they definitely know what they are doing. The wait time was not long at all and the mechanics did an awesome job. I will be going back and i will be recommending there shop to other people.
