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November 2023 by Dale F.
I have been with this pharmacy for almost 13 years. In the past they were the best pharmacy I have ever seen. The Pharmacists were impeccable. The turnover with excellent staff has increased dramatically. I have always contacted them in a timely fashion taking everything in consideration. The first of the month I know is busy, when the doctor is involved, they blame everything on the doctor when I knew better. But, being lied to is it. I have called to place a future order and I asked to speak to the pharmacist and she told me they were all gone. I heard her counting pills and talking.
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October 2023 by Kim Crosby
This pharmacy has really declined. My father has been a customer here for over 5 years. I tried to keep his medicine here because he’s been here so long. 2times in last month I came to get medicine that had. Been called in days before only to find out it’s on it’s on back order and no one notified us. Then I come to pick up his pill pack which contains his heart medicine, medicine to control his heart rate, blood pressure medicine, fluid medicine and about 6 other medicines only to find out it’s not ready and so I have a heart patient without his medicines. This pharmacy sucks I don’t recommend them to noone
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August 2023 by Tracey Dowdy
We switched to a different pharmacy because the insurance through my husband's new job recommends the pharmacy's they are affiliated with. Well I'm on a controlled pain medication and my Dr had already sent my prescriptions to Carolina Apothecary and they couldn't be transferred. So I called the pharmacy to get it filled and the girl pulled it up like always to confirm it was time to be filled and told me it would be ready in about an hour. So I go to pick it up and the pharmacist Brandon comes over to the counter and got very smart with me and told me he refused to fill a medication my Dr prescribed for me because I had switched pharmacies and said I needed to call my Dr and tell him to call my new pharmacy and give them my prescription. Everyone heard the way he talked to me and it was so embarrassing. He was very unprofessional
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July 2023 by Brenda Withers
TOTALLY SLOW!! IN LINE FOR 45MINS...not to mention that I was called tellning me that the order was ready!!!! )
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May 2023 by MaxKarnage
The ladies in the pharmacy have the worst customer service I have ever seen in my life. Every time I go there they are extremely rude and disrespectful, and it's every single one of them besides Missy and Karen the rest of them are horrible. Will definitely be taking my business elsewhere. This pharmacy is by far the worst in Reidsville. I recommend nobody go here until they do something about the pharmacy. It seems like they just hire anybody in there. I'd rather go deal with the circus at walmart, hell I'd rather ride to greensboro than to go in there anymore. Wish I could leave a 0 star rating
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May 2023 by MaxKarnage S.
Customer service in the pharmacy is atrocious. Very rude and not helpful at all. Acted like I was interrupting there conversations or something, and it's every employee every time I go. I don't recommend this pharmacy at all
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March 2023 by Aaron H.
Seems like they never know how to answer a phone in the pharmacy. Customer service sucks at this location.
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February 2023 by Lynn Taylor
Every single employee that I have enacted with are always so helpful. The respiratory department folks are great. Special thank you to Kim for her help. She's so helpful with billing and dealing with insurance, medicare.
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January 2023 by FireDiamond king
Good local business , have what I need sometimes .... Sometimes not and I have to drive to Greensboro. Still my favorite pharmacy in Reidsville. I get clove oil here and I can get syringes with out giving my life history... Always helpful. Did have some wonderful vegan vitamins for kids but they no longer carry them.
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December 2022 by Kimberly Brooks
This place is like a circus. Girls looking clueless. Pharmacist lying just to get you off the phone. You can't just talk to someone anyway you want. She better be glad I don't know the girl who got smart with my mother!!!
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December 2022 by Dale Fain
Truly a “Hometown Pharmacy “. The staff are very friendly and accommodating.
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December 2022 by Jstin
My family use to love Carolina Apothecary but as of recently I can’t say this any longer. Home medical supplies department is always top notch, friendly, and very prompt. I however can not say this about the pharmacy side. I can hardly ever get anyone to answer the phone. Medicines that are supposed to be delivered; I am having to call numerous times to check on because they aren’t delivered when they say they will be. My son is disabled and requires a lot of his medications and when someone tells you his medications are marked for delivery in the morning and no one ever shows up; it becomes very frustrating. We have never had an issue with my sons medical supplies being delivered and to boot they always call me before the end of the month to check to make sure he needs his supplies. I just don’t understand whats going on with the pharmacy side of Carolina Apothecary here lately.
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December 2022 by Crystal Carter Respiratory
The employees here are not here for the paycheck. They genuinely care about the customer getting what they need to live a healthy life. I appreciate all of them.
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December 2022 by Candace Cardwell
Today the pharmacy was busy, but the staff (and Ashlynn in particular) went above and beyond to help me and it was much appreciated. Keep up the good work.
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November 2022 by Justin
My family use to love Carolina Apothecary but as of recently I can’t say this any longer. Home medical supplies department is always top notch, friendly, and very prompt. I however can not say this about the pharmacy side. I can hardly ever get anyone to answer the phone. Medicines that are supposed to be delivered; I am having to call numerous times to check on because they aren’t delivered when they say they will be. My son is disabled and requires a lot of his medications and when someone tells you his medications are marked for delivery in the morning and no one ever shows up; it becomes very frustrating. We have never had an issue with my sons medical supplies being delivered and to boot they always call me before the end of the month to check to make sure he needs his supplies. I just don’t understand whats going on with the pharmacy side of Carolina Apothecary here lately.
