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March 2024 by Trizzy
Lady at the bank window has no professional. Told me yesterday I couldn’t cash my check because of my account being closed, now that I understood but after that she didn’t say have a nice day or anything I literally had to engage by telling her “thank you” and she said “welcome” without even acknowledging my presence. They need to fire her
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December 2023 by Timothy Bowen
They charged me with an over draft fee of 36$ for just being 25 cents over.. I tried calling to get anyone to help and maybe get it waved since it's such a low amount, but no one answered and I even Augusta, asked if I was inquiring about the overdraft fee and never responded for a whole 2 hours it just said he was typing. I'm very frustrated with Truist
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September 2023 by Tammy Brickell
Very good customer service
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July 2023 by Charlene Scott
Today was rather slow service it is Friday but it is understandable just an observation
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June 2023 by Honey Monroe
Excellent Customer Service
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May 2023 by AJ Moore
Took forever. Said my money was available and it wasn't
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October 2022 by Dee Lewis Naymon
I had to give them 1 star because they didn't have a 0. They do what they want to do with no care in the world for their clients. They are neither trustworthy or reliable.
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June 2022 by Joe Norman
Most racist bank ever I went into the bank and deposited a large check they gave me the run around saying it was available then it wasn't!! Nasty staff helped the white ppl that came in but had me wait for 45 min checking to make sure it wasn't stolen. Then after 45 min they released my funds in Roanoke rapids after two different banks told me it wasn't available until the 28th. SMFH don't bank here please if your a person of color I felt so embarrassed standing there while everyone else walked in and walked out. Well at least Roanoke Rapids gave me my funds Columbia NC told me I couldn't touch any of it.? Definitely moving all accounts from there Monday morning!!!
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January 2022 by Geneice Mitchell
Great personal interaction. The people are genuinely nice. #countrylife
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November 2021 by Ruth Lewis
I had to give them 1 star because they didn't have a 0. They do what they want to do with no care in the world for their clients. They are neither trustworthy or reliable.
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July 2020 by Brittney Crawford
Best bank ever nice people and very helpful
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May 2020 by David King
Recently purchased a house and used this bank to do the mortgage. Hands down best service. Jenny is excellent at her job and is very knowledgeable. Despite the virus I was able to purchase my first home with few hangups and headaches. Highly recommended for home buyers
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March 2020 by Dan Huynh
Came in and wait for a personal banker to assist us on 3/20/2020 at 1:00pm. She is a black lady, her name is Gwen, came out and totally ignored us and only speak to the other 2 ladies that sat down after us. One lady came after us but got service first and no words to tell us that we have to wait etc. worst bank ever. Worst service and worst personal banker. We’re Asian doesn’t mean no service for us. That is a totally discrimination right there. BB&T needs to do something about this situation. Jennifer was helpful and thank you Jennifer for acknowledging us were there.
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February 2020 by tonie wright
Very poor response. Cant reach anyone over phone. When leaving a message u never hear back.
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January 2020 by ProjectLift Community Efforts
Horrible customer service when calling the branch. Every single time.
