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January 2024 by connie jones
Very disappointed in the sales and service from this dealership. Drove two hours to get my new Sequoia. Paid $85k cash. As a senior woman the service was neglectful and dismissive. Very inadequate. Back home now needing neighbors and family telling me what I have. The only thing that was done was pair my phone. No walkthrough or instructions on anything!!Was asked for the money before the dealership even had the car. Had to get my brother-in-law to intervene on the sale details.This senior woman doesn’t recommend dealing with this dealership! Between the age and gender bias and total lack of customer service, my experience has been negative.
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January 2024 by W Lassiter
My wife & I were traveling south on I95 on Saturday morning when a “check engine light” came on and our cruise control was disabled. We were just outside of Roanoke Rapids, NC. A Google search brought up Toyota of Roanoke Rapids. We called to find they were open until 1:00. On arrival, we dealt with Stella the service writer. Several customers were already waiting for their vehicles but we were assured they would get to us within the hour. As promised, they delivered with news that a major electronic part had failed and needed to be replaced. They had the parts in stock and even called in their service foreman, Frank, to oversee the work. Frank, along with Todd, and others made the repairs and we were on our way within 3 hours.The entire experience was 5 star and a large part of that was the exceptional customer service shown by EVERY employee we encountered. If ever we need similar service in that area again, Toyota of Roanoke Rapids will be my first call.Toyota can be very proud of how this dealership represents their brand!
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January 2024 by jerry ferguson
Joel was very professional and fair! My experience with the purchase was exceptional! Joel found the truck and got there quickly and with my preferred color! I was very impressed with the entire staff and am very pleased with my truck!!!!
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January 2024 by Douglas Melton
Nice people. Great service department. Turbo the technician gave complete and detailed explanation of my issue and listened to my concerns. Salesperson was great in knowledge of the cars and in dealing with people. It shows that she cares about people and that is why I would recommend this dealership to anyone looking for a car.
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January 2024 by Stephanie Benton
The process of purchasing my new Grand Highlander from Toyota of Roanoke Rapids was seamless! I negotiated a fair deal via text/phone while my family was on a road trip. They gave me a fair trade in value as well. To top it off, they delivered my car to me next day and picked up my trade at no cost to me. I live almost 2 hours away so that was such a time saver. Everything was straightforward. I worked with Dale and also the GM Doug. We love our new car already.
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January 2024 by J C (Jer)
What a horrendous experience!! We test drove a used vehicle and it broke down on us in the middle of the road!!! The owner responded he would buy us lunch for our traumatic experience (which he never did). Wouldn't even budge on the price for that neglected car. I mean they were friendly (primarily the salesman, we had no beef with him. All of the beef is with the owner), but does that makeup for having trauma? Never in my life had I been in a broken down vehicle like that. OH, the building smells HORRID and is HOT as all get out. I will NEVER return to this location.Additional info: I wanted to add in that they couldn't even open the door to the car and had to essentially break into (use a jimmy?) the car to get inside of it. We waited approximately 45 minutes for them to even get in the car. After that wait they jumped the battery of the car. Also note the tires were getting flat from their negligence. We finally could test drive it and that was when it broke down in the middle of the road. I should have taken the inability of them using a key as a bad omen but I TRIED to remain positive. Yet alas, the experience was NOT WORTH IT!! I also have to emphasize how disgusting the building smelled on the inside. My husband said it smells like a mixture of a dog wet from its pee. Eventually they replaced the battery and it was able to be driven. The owner seemed like a cheapskate because he didn't want to lose any money on the vehicle. He didn't knock anything off dust by the traumatic experience and despite the fact that there were no headrest in the car either. It also was missing half of the weather floor liners. Oh gosh I can't even remember all that was wrong with that car they were trying to sell. Please, if for some reason you decide to go there, be cautious! If you see any bad omens/signs.. LEAVE!!!
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January 2024 by Thomas Keller
I found the tundra limited on auto trader Sunday night and They sent me a quick email saying they would touch base Monday. They followed up and we were able to negotiate a good deal. The team here got me a better rate on a used truck than I had on my bronco I had bought 11 months earlier. They even offered 1k more on my trade compared to other Toyota dealers. I recommend reaching out if you see something on their lot that you are interested in getting.
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January 2024 by Nicole Britt
Toyota of Roanoke Rapids provided the best car buying experience that I have ever had. From beginning to end, from sales to finance to even feeding me ?, this is a great dealership. I will definitely be buying from them again.
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November 2023 by Demetria Higgins
Just want to give mad shouts out Krystal and Jeff!! The best definitely the go to team. Thanks to them who made it possible for my family to get a new car without them it would not have been possible! If you need a car go see Krystal and Jeff!!
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October 2023 by Keita Coates
Toyota of Roanoke Rapids managers and JT (aka Cowboy) are amazing at the dealership. They went above and beyond and gave our family a beautiful car right after my husband was in an accident.They really paid attention to our needs and desires. They made sure it was affordable but great quality. The whole team has an amazing customer service and great family atmosphere.They were very knowledgeable about the whole process from top to bottom and it wasn't about getting a sale. They value the person/family even more!
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October 2023 by The Kingdom Church Capron TIE Group
Excellent hospitality. They treat you like a celebrity. They really do care about their customers. The waiting area is pleasant with giant screen TV, free water and coffee. When your vehicle is ready they come to get you and hold the door to wait for you to come to the service desk.Yes I noticed all the extra things you do. That's why I travelfrom Virginia to North Carolina to receive that warm appreciation of me allowing you to service my vehicle.Rosa Brown
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October 2023 by Joe Babbel
Frank is by far the best car mechanic I’ve ever come across. He is honest and extremely knowledgeable. All around genuine person. And shout out to Stella for her wonderful support too!
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October 2023 by Destiny Doughtie
They were able to get me in for a quick appointment for my routine service and check an issue I was having with my vehicle. They were able to find the issue and fix it in no time! Great customer service from everyone I spoke with!
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October 2023 by Victoria Allen
I've been leary of dealerships after a very bad experience at different local dealership. Toyota of Roanoke Rapids exceeded my expectations and made me feel comfortable and welcomed! So thankful for them doing the recall work on my car!!
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September 2023 by Loretta Marshall
Toyota of Roanoke Rapids NC definitely a cut above. Very impressed this far with my dealings. Salesman T.A. Andersonwas amazing, from start to finish excellent experience. Was not just about making a sale but showed true concern honesty in helping me make the best decision.God bless them.
