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January 2024 by James F
Customer service is more than just free coffee. I was out of town passing through with a rental vehicle. I was 3.5 away from my final destination. I had a flat tire, got it towed to their dealership because they told me they could have the tire I needed the next day. I came back the next day, because the service department told me the tire should be there around ten. Then when I arrived the female in the service department told me the tire would be there after lunch. All of this after driving another 3.5 hours to come get my car. Supposedly the tire was on the way when they checked the computer. Not one time did they call to check to ensure that the tire was on the way, until they were asked. Then they said the tire wouldn’t be in until Wednesday. This is some horrible customer service. Take your car somewhere else for repairs. I didn’t get the name of female that worked in the service department, but she was horrible, her customer service was horrible, and she acted like she didn’t care about anything. I’ve never experienced such horrible customer service at any dealership before in my life. If I could give them a zero I would. They will probably reply with their generic google review response.
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January 2024 by Chris
Had some issues with the Chevrolet side service center. The ford service department went above and beyond to make sure I was taken care of. Very good people
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December 2023 by Cathy Tharington (Dreamgone)
Service was good, just long wait time for oil change & rotate tires. Usually when I have been in the past to get the same thing done only took an hour to an hour and 20 minutes.This time, 2 hours & 30 minutes. Maybe short of help, I don't know.
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December 2023 by Virginia Sykes
Friendly.
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November 2023 by LJJ r.
This dealership is awful. Barry Kid gave me a call because I was interested in a car they had on the lot. I sent pics of my car along with vin number. I reached out to him on Monday and now it is Friday. I even left numerous messages. Not sure what type of operation they are running but I definitely wouldn't recommend this dealer to anyone. I personally don't think this guy will last in the car sales business.
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October 2023 by Herbert Kitchen
Great Service Department. Service Advisor Ashley was awesome. Vehicle was service and cleaned and returned perfectly.
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September 2023 by Wayne Marshall
So beware when buying a vehicle from this dealership, even more so when it’s the owner himself’s car. I purchased a sight unseen truck in 2020 from him and come to find out it was a buy back that another customer had Ford purchase back due to lemon law. Mind you this was his “personal “ truck. So now I fast forward 3 years later and trying to trade it comes up on Carfax as a “Branded” title. Now when I call him to try and see if he can help me figure this out he is silent. He had a manager that doesn’t even sell Ford’s call me back and offer me the same amount another dealer offered me as if was a lemon. I say again beware of buying “ the owners personal truck” when working with this company!!
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September 2023 by Brannon Addison
Had my truck in for a service today. Had just recently finally received my trailer brake controller for my '21 F-150 that I ordered directly from Ford back in April of '22 (Yes, that was about a year and a half to finally get it). It's a plug and play setup, I figured what the heck, I'll let White Ford install it while they're doing the service. I dropped the truck off with them at 8:00 a.m. that morning. I hadn't heard anything back from them at 1:30 p.m. so I decided to call and see if the truck was ready yet. I get the spiel about how it was a very difficult and time consuming install for the trailer brake controller. It should literally take 20 minutes max to install the parts for the controller, then maybe another 40 minutes to an hour for programming the PCM. I drive over to see what is going on, the tech had COMPLETELY REMOVED THE ENTIRE FRONT AREA OF MY INTERIOR of the truck to install this thing!!!! Needless to say I was furious and very demoralized at seeing my truck's interior sitting all in pieces outside of the truck for completely unneeded reasons. Once the truck was back together White Ford tried to tell me the costs of installing it was going to be $860!!!! Well, I let them have it at that point, I got to talk to "Will" who would not provide his last name about this whole ordeal. After a few minutes of venting, I got them to drop the cost by more than half down to just over $300, which to me was still highway robbery for what this should have entailed. If you can, go somewhere else folks, if that's what a Ford MASTER TECH is gonna do to your vehicle, take it elsewhere.
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September 2023 by Trevor Daniel
I was travelling and had already lost a weekend due to a broken truck. I called the dealership Monday morning and spoke with Will. I explained what was going on and he assured me he would see what they could do with a full schedule already. In a few hours, Will called to let me know that my starter was the issue, and they had one in stock and my extended warranty would be paying for service. He kept me updated throughout the service and got me back on the road to the destination. I have dealt with other Ford dealerships in the past where if you don’t have an appointment, it takes days for them to just give you an estimate. So for Will to get me in and fix my F150 in less than 8 hours, that is going above and beyond. Thanks, White Ford, LLC and Will.
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September 2023 by Jason Koontz
I brought in my 2018 F150 for an oil change, transmission flush, new filter, and to reset the door pass code. They had my truck for right at 2 1/2 hours. I was charged 955.00. When I called to discuss this, after I talked to my local ford dealership, they said it’s how they make their money. I then told the employee in the service department that my local dealership said it should have been about $450 for everything that I had done. So, basically I was ripped off. I wouldn’t recommend this place to anyone.
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July 2023 by Mark Ross
Everything about my car buying experiance at White was a pleasure. Mary took her time to make sure all of our questions were answered, and the sale of our Ford Maverick was complete to our satification. Will definetly make the trip to purchase another vehicle in the future.
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July 2023 by cshrievesjr
My family was on vacation at lake Gaston when the blower for the air conditioner quit working. I went to the local NAPA store and replaced the fuses in the fuse panel for the blower. That did not work. Called Whites Ford in Roanoke Rapids and the service writer Ashley could not be more caring for our situation. She told us to bring the truck in and she would work it in, within 3 hours we had a diagnosis and a quote for the repair. We had the truck back within 24 hours. The personal there are outstanding. KUDOS to the team there (especially Ashley) so pleasant to work with.Thank you so muchCarlton shrieves
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May 2023 by Attack Girl
You have to wait months to get an appointment so don't miss it. The driver needs a raise and is quite the valuable asset for White FORD. The integrity of even the used car sale persons is commendable. Don't buy the truck the engine rattles... then why do they have it for sale? But you can trust them to tell you the truth which is priceless.
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April 2023 by B W
We were passing through Roanoke Rapids when we started having problems with our van. We stopped at White Ford and they turned out to be a total god-send. They not only stayed after hours to check it out, but got us in *first thing* the next day to get it fixed. All the employees were not only helpful but so kind.
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March 2023 by Jordynn Borst
Super nice didn't charge us for the tires and got it done quick and easy. They didn't even ask for us to move the car
