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November 2023 by Cynthia Redfearn
I came in without an appointment, scared to death that I had gone too long without an oil change. They told me the earliest appointment I could get was 3pm which meant I wouldn't be able to make it to work. Less than an hour later, I was on my way. They were very accommodating!!
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October 2023 by D. Moore
Blake Wood in the Service Center was great to work with. I ended up having major work done on my vehicle and Blake kept me informed of the process every step of the way. I was very pleased with the timely work done by the entire service center. I look forward to working with them again in the future if I have any other issues.
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October 2023 by Melissa Beasley_Hunt
Ms. Barbara was great to work with. She made the process so simple by answering the questions that I had. She understood what I needed. Everyone was so friendly and helpful.
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October 2023 by Lenny Beck
Camp and his whole crew always do a great job. I was a little early for my appointment but they took me in quickly and did everything I asked for and had me out the door in no time
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September 2023 by kevin white
Service was ok need to listen to want the customer states is wrong with vehicle told them to check coolant light (check only) they ended up replacing the whole thing it was just a sensor. replaced part without consultanting the owner of the vehicle frist them got charge for it.
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August 2023 by Dr Margaret Sanders
Friendly staff. Very nice waiting area. You feel comfortable time you enter. Very relaxing environment while waiting on your automobile to be serviced.
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July 2023 by Jessica Warner
I DO NOT RECOMMEND SERVICE HERE unless you are getting it under warranty. We had a truck towed there over a year ago and told them that there was an issue with the wiring. They scheduled a time to get it in so we left it there. They never once picked up the phone to call us with an update. Every time we called it was another excuse of “ we had to get in a warranty work” or “that technician is out today”. Etc.Finally they told us (a year later) there is an issue in the wiring. Well we already knew that! So after a year of them doing absolutely nothing other than plundering through the truck (the stuff in the glove box and center console was strewn everywhere) we finally just asked them to charge the batteries that were dead since they let it just sit for a year and we would send a tow truck to pick it up. We are now at $400.00 in tow fees. The service manager said he would make sure to get the batteries charged that day. Tow truck gets there and batteries weren’t charged. Also one of the guys came out while the tow truck was there and made a comment about how they just didn’t want to go behind someone else’s “sloppy work”THATS WHAT WE ARE PAYING YOU FOR!!It’s a 2007 truck. Do you really think no one else has ever touched it before you??? You are a service department at a Chevrolet dealership, you should be able to work on any Chevrolet that comes through there but you didn’t just because you didn’t want to.Will never recommend sales or service at this location ever again!!
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June 2023 by Sandra Urquhart
was contacted due to looking for a vehicle for several month within a 150 mile radius of my home dealers just do not order basic trucks anymore and that is what i wanted and the ones in transit were already spoken for . as a 76 year old woman i do not need all the added equipment on my vehicle just want to drive to the dump and take my golf cart to my little place at the beach and take my zero turn to the farm. i wanted heat and air automatic door locks a trailer hitch and really that is about all . I drove up liked the vehicle and it was delivered the next day. I had a great experience. Every employee treated me well. It was dark when I left the dealership and two of the employees Tara and Rusty called me on the way home to check on me. If fact they both called me more than once. I was not familiar with the area as I do no recall ever being in Rockingham. My heart was full knowing that they cared and were really concerned about me getting home safely. I took me about 2 hours to get home around 11pm. Yes I like the truck however what I will remember about my experience was the caring and concern from the employees. You have a great team . That will always be the highlight of my experience with this purchase.
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June 2023 by Staci Williams
I called the service department to see if they could fix a window that came off the track in my husband's vehicle. The woman in the service department confidently told me that was not the issue, although this woman never looked at the vehicle, and only had a brief one-minute phone conversation with me. We had a similar experience about a year ago with this business. Please do not waste your time and money here.
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June 2023 by The Damager
The wait was a little bit longer than what I expected. I only had an oil change and tire rotation. I was there 90+ mins. I scheduled my service through the app. On the app I selected, pay with my points. So I had to wait another 10mins on that to be resolved.
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June 2023 by Kimberly Ratliff
We had a Great Experience with Diffenbach!! Stephen Tice was an Awesome, Well Informed Salesman!Everyone else there was very friendly!We will Definitely Recommend & Use in the Future!!
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May 2023 by Kelly Buchanon
I did some praying before going in there Ms. Tara Platt rocks because she works so hard to get you in something at a price you can afford.
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April 2023 by Jermaine
Writing this review on behalf of my mom (Jewel), who was so pleased with the service she and my dad received at Dieffenbach, especially with Tara and Mike:Tara was very kind and accommodating throughout my parents' visit, making the process easy, quick, and without all the pressure normally associated with purchasing a car. She notified my dad when the model they wanted was available, and she guided my family when it came to learning about the vehicle features.Mike helped them with their paperwork and along with Tara, made the experience a great one. My parents also appreciated that pricing was upfront, with no hidden fees.Overall, my parents greatly appreciated Tara and Mike's help, and would highly recommend the Dieffenbach dealership to anyone looking to purchase a new car.
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April 2023 by Haley Carpenter
I wish I could give this dealership 10 stars!I worked with Andy & Jeff, they both went over a beyond to make sure my husband and I were taken care of!I will never buy a car anywhere other than here! They absolutely have our business for life!Thank you!!
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February 2023 by Levander Rorie
It's simple, I don't trust my vehicles with just anyone. Your Dealership has always done well when caring for my vehicles and have been great to STAND BEHIND your work. Thanks.
