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January 2024 by Johnny R Gatewood
We had been looking around for an Area51 Ford Bronco and found a new one at this dealership. Reagan was our salesman, and provided us the data we needed and was very willing to help us in our buying decision. He listened and worked with us to close the deal for the Bronco and provided excellent customer service. I would recommend him and the dealership.
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January 2024 by NB4M
This was probably the most difficult attempt to buy a car for the advertised (internet) price we could have imagined.Asking for a video walk around of the car running prior to shipping, we recieved only photos of issues on the car like three different manufacturers of the four tires and a damaged windshield frame. Photos looked nothing like the advertisement.Note - it was revealed that employees were "using" the car.First photo is the advertisement. The following were of the actual car...? (see below).After refusing to reduce a $799 administrative fee and a $398 VIP treatment fee of the vehicle, we decided to move on from this mess.
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January 2024 by promano79
One of the best experiences I have had. Brayan was my sales person who went above and beyond to address my concerns since I was out of state. I would highly recommend you to go and check out the inventory when you are in the market for a car.
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January 2024 by John Wind
Our salesman Reagan was enjoyable to work with and he was very attentive to our needs for a truck. We have lived in the Rock Mount area for over 35 years and have owned numerus ford vehicles, this is the first vehicle we have purchased from this dealership.Over the years I have found this dealership not very accommodating and rude. The overall atmosphere and attitude has greatly improved, if this continues, I will return for future purchases.
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January 2024 by Aparna Ramanujam
Made an appointment to test drive an used Nissan Rouge. Called them to reconfirm before I started from house as they were 1.5 hrs drive away from me. Was assured the car was available. Once we reached there, we were greeted and asked to wait. After sometime the representative came back and told us he couldn't find the car. He wasn't sure if it was in the body shop, in the repair shop, already sold or if it was loaned to someone else etc. He asked us if we wanted to see some other car. I have never come across a dealership that didn't have proper account of their own inventory.
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January 2024 by Matthew Redance
I must say, Reagan truly exceeded all expectations in delivering an exceptional level of service. From his prompt responsiveness to his attention to detail, it was a pleasure working with him. Reagan’s professionalism and dedication are commendable, and I would highly recommend his services to anyone in need.
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January 2024 by Natalie Redance
Reagan is the most professional salesman I have ever met. He is a young man who treated my family and I like we were his own. Will definitely be back to see him again. Thanks Reagan!
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January 2024 by Brittany Hilliard
They should call this the "No pressure dealership"! Reagan and J.P. are AWESOME. Reagan will search until he finds what makes you happy ? Going to this dealership was the 1st time I didn't feel pressured or rushed when car shopping. They'll treat you like family here ❤️ Check them out ?
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October 2023 by rnleona Fearless Soul
I was so impressed with the service I received in purchasing a new vehicle. The were awesome especially Rod. Best buying experience I’ve received in years!!! I recommend them highly for your next vehicle!! They ROCK!!! The whole experience was phenomenal!! And like I said ask for Rod. You won’t be sorry!! I’m loving my 2021 Ford Mustang
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October 2023 by Liz Ashwood
We were traveling to kittyhawk from Oklahoma, and were really needing to reach our destination by a certain time. The steering wheel on our Ford truck was getting wobbly and we stopped by this place and told them our situation that we were far from home. They fixed it in less then an hour and for less then 100 bucks. We were very thankful and all the workers were very helpful and friendly. I'm very grateful they understood our situation and helped us out. Danielle I think was the name of the lady who helped us out and she was super sweet and visited with us about our travels. I'm thankful to her for helping us and sympathizing with our situation!!
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September 2023 by Lewis Hunter-Blakely
In the last week I’ve had one car in their service department and the other at their collision center. Their service department is ok they put 5W20 oil in my truck when I specifically asked for full synthetic oil and 5W30. It even says it on the last page of my receipt and my oil cap says 5W30. this is mainly directed toward the collision center.Anyway their collision center is absolutely terrible and doesn’t stand behind their work. They fixed my car with poor fitting parts. I’ve brought it back 5 times because there was issues with the paint and bumper fitting poorly. My bumper still sticks out in the corners and the paint job looks like my 10 year old did it in my driveway with touch up paint. There’s a gap in between the grille and bumper which wasn’t there before and there’s still paint coming off my bumper. I was embarrassed park it in front of my house. When I picked it up nobody even told me what was done. I now have to pay someone to do body work a 7th time because they couldn’t get it right 6 times. Oh they took one of the plastic pieces under my car. Lesson learned stay away from Capital FordAnd Carolina Collision Center. You’d do better fixing it your self with spray paint.
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September 2023 by Scott Culver
We went up to look at Mavericks which are very hard to find. Met a salesman named Reagan there who found one and let us drive it even though it was not ready to show. Impressive truck, but we opted to buy a Bronco Sport which caught my eye. Reagan did a lot of work for us, he even risked running out of gas going to the gas station to put fuel in a "0 miles to empty" vehicle. He was very knowledgeable and a pleasure to work with. He sold us that Bronco and earned our future business. We had a great day there and if you're shopping for a vehicle, go see Reagan.
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September 2023 by Mike KILLETTE
My wife and I had a great experience at this dealership. Everyone we spoke with was friendly and treated us like family. We especially enjoyed our dealings with Reagan, our salesman. Craig and Kevin were great to talk with as well. Thanks to you all for helping us purchase our Lincoln.
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August 2023 by Rance Nicholson
We had the best experience here that we’ve ever had at a dealership. Reagan was amazing to work with. He searched high and low to find us find the exact truck we were looking for, he did all the work and saved us so much time, and kept us in the loop through the whole process. It felt like working with a friend instead of a pushy salesman. Everyone else was very friendly also, and they gave us more than expected on our trade in. 10/10 would recommend Reagan and this dealership!
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August 2023 by Farron Floyd
From start to finish associates at Capital Ford made the car buying process seamless and hassle free. Every staff person I encountered was nice, attentive, and seemed to have my best interest at heart. A special thanks goes to Patrick in the service department for being super pleasant and kind as I had to have my car serviced. If I could give 5 stars, I would!
