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December 2023 by Evan Branan
They charged me 5 dollars to pay my bill to a robot. What the???
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May 2023 by Ding Dong
I came into the Cricket store in Rocky Mount and was greeted by Taylor. She was very welcoming. I was porting my line from boost to get one of the free phones. After talking to her for a little while she was showing me the family plans and how it would be cheaper to have more people on my line after making a phone call to a few coworkers I now have 3 lines for $110 a month! Taylor got all my information transferred from old phone and was very quick but informative. Recommend this store 100%. The environment was very welcoming and it smelled amazing in there! She even showed me how to save money on my bill with referring others to them! I will be comming back to switch my mothers line to them as well! Best customer service I’ve ever had.
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May 2023 by Lizabeth Valdez
Great customer service!!!!
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March 2023 by Robyn Hilliard
Customer service leaves a lot to be desired. No matter what the issue. The store direct me to customer service then customer service directs me back to the store. Everyone is passing work to other departments because they don't want to do it. But no hesitation whatsoever in taking your moneyIve been trying to cancel insurance on one of my devices for months and nothing
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December 2021 by Leo Nelson
Everytime I come in they have excellent customer service but This last time was even better with Grayson & Taylor!! Defiently come to cricket and come see one of these girls!
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September 2021 by Arnette Jones
Gracyn always provides excellent customer service along with a kind & pleasant attitude. I have had many problems with my phone that she could fix in a matter of minutes for example it not texting. She never has a bad day & I appreciate her kindness! Some say that's not their job (issues with your phone) but I think the reps should stand behind their products!! Thank you Gracyn for an OUTSTANDING JOB!!
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September 2021 by Victoria Patterson
Taylor helped me with all of my issues with kindness and respect. I appreciate her dedication and time.
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August 2021 by Frank Carter
Is one of the worst places i have ever delt withThey do not stand behind there product they do not follow up with you they keep making up excuses to cover themselvesManagement in rocky mount NC was very disrespectfulWill not let you talk to there bossesBest decision I made was to terminate services with them and go with a company who looks out for there customers and make sure that they are pleased
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June 2021 by Dorothy Baker
employee braxton was a most helpful i really enjoyed his service kuto
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May 2021 by Tay Adcock
Gracyn was very respectful and helped with everything I needed! Definitely knows her info, Very pleased with how she helped me pick out the right phone and get my stuff back on the device she sold me! Definitely recommend Cricket Wireless
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March 2021 by Princess Zelda
Taylor helped me with all of my issues with kindness and respect. I appreciate her dedication and time.
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March 2021 by Najah T
Braxton provided great customer service when I came into the store! He was very knowledgeable about the products, very polite, well mannered and most importantly attentive! He is definitely a good example of what great customer service should look like!
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March 2021 by Nolen Biggs
Excellent service. Braxton was a great help. Very friendly staff.
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October 2020 by Bill Young
Awesome customer service and GREAT members of the community.
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October 2020 by Deby Swartz
Very helpful.
