-
March 2024 by Beth Coyne
Five stars for Gerber Collision & Glass Rocky Mount (only because we couldn’t give more)! After striking a deer on I-95 South (over five hours from home), our insurance company directed us to Gerber to get our car back on the road. The damage was extensive, and we were worried that our vehicle was beyond repair. After completing a careful inspection, the Gerber team came up with a repair plan and proceeded to do top quality work. It was clear that the safety of the vehicle was their top priority - and some of the modern electronics in our car made that challenging (e.g., distance sensors and lane detection sensors were all impacted by the accident). The Gerber team repaired it all, thoroughly tested the vehicle, and got everything back to fully working order - as good as new! The car looks fantastic and handles great after the repair. Throughout the process, the team coordinated with our insurance company and kept us informed about each step along the way - terrific communication and service from a shop that really cares! If you find yourself in need of top-quality collision repair, you can’t do any better than Gerber - Rocky Mount.
-
March 2024 by Tikela Alston
Gerber never fail me. I always receive extraordinary services from this team. Five stars is not enough. Go Gerber! Upscale service.
-
March 2024 by Media Richardson
Friendly, thorough and kept me informed.
-
February 2024 by Della Alston
My car was hit while parked! Didn’t know who had done it. So, unfortunately I had to report this on my insurance. Gerber worked fast, they got my parts and my car was in for service in no time. The downside of this was that I had to pay for my own rental. I spoke with them a few times to see if my car could be completed sooner than the date. I’m glad they understood and I was able to get my car back sooner than expected! Great Job and Great Customer Service!
-
February 2024 by Barbara Grant
This shop has great integrity. They tell it like it is with a smile. What a breath of fresh air these days.
-
February 2024 by Trmaine Williams
I have had to use Gerber twice in the past one when I was an accident where a deer hit me and while I was in a car accident both time I received Extreme professionalism and dedication to the work that they do
-
February 2024 by Khierra Spann
I cannot thank Gates and this location enough for their kindness, understanding and attention to detail, I took my vehicle to a different location and received it back multiple times and everytime I got it back it wasn't quite right, I called and spoke with gates and he assured me he would make sure to fix everything and let me know I was in good hands, the front desk staff are great and very helpful as well, I have never experienced a gerber collision as great as this one, Gates communication is unmatched and I could go on and on for days but I am finally satisfied with the repairs on my vehicle and it is finally fixed correctly and it was done in a timely manor, If I could recommend anyone I most definitely would recommend this location, Thank you all for a job wellDone and for helping me fix the issue that u didn't have to, Gates really is great and no words can explain how thankful I am
-
December 2023 by Janice Perry
Great team and great work.
-
December 2023 by Ta'reasure Owens
Terrible!! Told me my car looked fixing nd stuff nd always found more things wrong with it then totalled it out it was so expensive to fix . NEVER AGAIN!
-
October 2023 by Doris Thompson
Our experience was the worse ever, it took a month to do the repairs that they could which was not much our car is still not finished they referred us to another sister Gerber collision company where we live to finish the job I'm so dissatisfied, and the kicker was we had to pay our deductible to this place. There is a part under the car that goes across the front the piece is lose and pointing towards the front of the car. My rating for this company is a big fattttt, 0Services: Steering & suspension repair
-
October 2023 by Yadira Carter
They did an excellent job at repairing my truck, i normally dint leave reviews but they do deserve it ! They worked with me through the process kept me informed the whole time ! When I picked my truck up they were nice courteous and the place was so clean and up kept! Definitely will go to them again id needed to
-
August 2023 by Kevin Twomey
Pros, knew what was needed, tight estimate that distinguished between repairable and replacement parts and made it work. Got my bumper bender back on the road in a few days. No surprises. Fine, hard working people.Services: Painting
-
July 2023 by Patricia Sledge
My front bumper had to be replaced twice due to improper fitting. Gerber acknowledged the issue and scheduled a time to have it replaced each time. On the last repair, Gerber fixed it in a timely manner and the bumper fit perfectly for my vehicle. Gerber stands behind their work whole-heartedly. Along with that, the staff are very kind and professional. Thank you!
-
May 2023 by Jennifer Lamm
Ms. Elaine and her crew are wonderful! She kept me up to date from start to finish with, how long it would take for parts to come in, when they came in, and all time related updates throughout. My car looks like it did when I brought it home from Dealership. I would definitely recommend to anyone!Services: Painting
-
May 2023 by Diamante Williams
I am very impressed with the work done to my car. They kept me informed of the progress of the work being done to my car from start to finish and any delays.
