Lowe’s Home Improvement in Rocky Mount, NC, is a go-to destination for a variety of home improvement needs, including gardening supplies, appliances, paint colors, and patio furniture. Customers have had mixed experiences with the store. While some appreciate the helpfulness of staff, like one associate who quickly assisted with key-making and another who guided a customer through their renovation project, others have faced issues with long wait times for online orders and difficulties with the store's app. The app has received feedback for being improved but still presents challenges, such as outdated credit card information. Some customers noted that the store can appear disorganized, particularly in certain departments, although they were able to find the items they needed. Overall, while some staff members are praised for their efficiency and friendliness, there are consistent concerns about the store's organization and customer service, indicating a need for improvement. Despite these issues, Lowe's remains a useful resource for home improvement projects.
