-
November 2023 by Jay Janelle
These guys took us right in and got us back out on the road quick and easy.Cost was reasonable. The manager was great. Staff friendly. I'd definitely use this business again if I lived closer.But they helped us get back on the road home to NH.
-
November 2023 by Lou Hall
I recently had the pleasure of taking my car for an inspection and oil change, and I must say that the entire experience was nothing short of exceptional. From the moment I walked into the service center until the moment I drove away, I felt confident and well taken care of. Here's why I consider it a remarkable experience:Efficient and Prompt Service:The service center staff was friendly and accommodating. When I arrived, I was pleasantly surprised by the absence of long queues. The service team promptly attended to me, ensuring that my time was valued and minimizing any inconvenience.Knowledgeable and Transparent Staff:The service technicians exhibited a profound understanding of their craft. They patiently listened to my concerns and took the time to explain the process of the inspection and oil change. I found their transparency and willingness to answer my questions extremely reassuring, leaving me confident that my car was in capable hands.Thorough Inspection:They provided me with a detailed report, highlighting any areas that required attention, making me feel secure in the knowledge that my car's health was being thoroughly assessed.High-Quality Oil Change:The oil change process was executed with precision and care, in my opinion. The technicians worked efficiently, ensuring that the process was swift without compromising on quality, leaving me with the peace of mind that my car's engine was well-maintained.Customer-Focused Amenities:The service center went the extra mile to make my visit comfortable and convenient. They provided a clean waiting area equipped with complimentary coffee and reading material. This attention to customer comfort demonstrated their commitment to providing a positive experience.Fair Pricing and Value:The service center's pricing was competitive and transparent. They provided a breakdown of the costs, ensuring that I understood what I was paying for. I was impressed by the excellent value I received for the service rendered—a testament to their commitment to customer satisfaction.In conclusion, my experience with the car inspection and oil change was outstanding. The knowledgeable staff, thorough inspection process, high-quality service, and customer-focused approach left me thoroughly impressed. I would highly recommend this service center to anyone seeking a seamless and trustworthy car maintenance experience.
-
October 2023 by Marion S.
We had an oil leak on the highway and pulled in 15 minutes before closing time on a Saturday. They took the car up on the lift immediately and found the problem within minutes. We left the car there because they couldn't get the part until Monday. They let us wait for an uber inside past closing time which i appreciate.The repair was reasonably priced and surprised they didn't take advantage of the fact that we were at their mercy.
-
September 2023 by Kateika Barnes
Precision Tune Auto Care Rocky Mount, NC will never receive my services again after 15 years. Told them my car shakes when slowing down. They replaced an axle and cv joint per their assessment. $700 dollars later got down the road car still shakes. They told me to bring it back. But I’m sure it would’ve cost me more money in this economy we’re already in. This has not been first disappointment with them but I believe in 2nd chances. But never again.
-
September 2023 by James Taylor
Professional. Quick. Did real good work at a good cost and got me back to work in a timely manner. Definitely coming back.
-
July 2023 by john henry
I had two oxygen sensors replaced pricing was reasonable and I was in an out actually before the time he said It would be done.
-
May 2023 by Thomas Benjamin
Stay away from these guys. I took my Cadillac To them to fix the timing chain and the took half of the engine off only to tell me that they couldn’t finish the job because they didn’t have the right tools! And on top of that charged me 500 dollars and they did nothing! I also had to pay 80 bucks for someone to tow my car to the actual dealership So that they could actually fix it and they are charging me A few hundred dollars less. These people will definitely take advantage of you. They had my car for two days knowing that they didn’t have the tools to fix my car. They are scammers! Be aware! Older gentleman In the mechanic shop thought the issue was funny. After I got my car to the dealership for them to fix what these guys didn’t fix, I discovered that some of the bolts were missing. They owner made a comment under my post but has not returned my phone call as I have left 4 messages in the past week. I wouldn’t take a lawn mower to these clowns!
-
May 2023 by Ruthie Davis
My first time here but they were super quick with my inspection as well as courteous. They were not over crowded with people during my visit which was great.
-
April 2023 by Jason
Fairly priced mechanic shop. They do a good job keeping the car running while not pushing services at you. It's my favorite place in the area.
-
April 2023 by Katie Matott
I usually try and only post positive reviews but unfortunately had a bad experience here. The customer service was great but the work done was not. I paid $120 for a full engine and battery diagnostic service and all I was told was that my brand new alternator was broken... After looking at the harness at home I noticed one of my pigtails was frayed and the battery fuse was blown. Seems like basic things that should have been looked at noticed during an engine and battery diagnostic.... Very disappointed in Precision and plan on going somewhere else for my car needs, especially after wasting $120Service: Auto engine diagnostic
-
March 2023 by Kamauri Walker
I didn't go at a busy time so they were quick and the prices are affordable. Knowing most of your car situation helps speed up the information process so they know what to look for. They were honest in saying they couldn't fix my radiator and recommended me to a place that could. They were all friendly and we had a good laugh when I explained what happened. I would definitely go back.
-
March 2023 by T Rawlings
The best place to get your car fixed in Rocky Mount. The mechanics know your car and the usual day time manager Kevin works with you to get the best price possible. Take your car here.Service: General repairs & maintenance
-
January 2023 by K Gotcher
I took my Toyota tundra in for a new alternator and these guys took my inside liner from my wheel wells off all 4 sides of my truck. Then said it wasn't there when they got it and that rocky mount is a tough place maybe someone stole them. Only logical thing I can think of is they broke 1 off and decided to take them all off thinking I wouldn't notice them all gone.
-
December 2022 by Jeremy Viverette
Horrible customer service and way over priced will never take another vehicle there again
-
December 2022 by Bessie Deloatch
They mess my up they haft fix one problem and gave me another one the one who suppose to did the work was that short heavy set black guy he do half a job
