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January 2024 by Zane
I did a walk-in for my car inspection, then scheduled an appointment for an oil change, and they did a great job! Courtesy cleaned out the inside after the job was done and had my vehicle ready in less than an hour. (Oil change, psi balanced, etc.) Recieved a follow-up message the next day to ensure things went well. Highly recommended.
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January 2024 by Emily Robertson
I was traveling through the area and needed brake repairs. Ralph’s got me in right away, sourced a hard- to- find part and had the repair done within a couple of hours. They also did an oil change—all on a busy Friday without an appointment. I felt so fortunate to land where I did and was able to get back on the road right away. Thank you , Ralph’s— you were a lifesaver!
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December 2023 by Rick Drum
World class service for Auto repair. I was on I-95 from Virginia to Florida and the check engine electric light came on. Pulled into Advance Auto, tested it and bad alternator....pointed across the street to Ralph's so I went. These guys took my Land Rover and got me back on the road to FL in 4 hours~. Extremely fair price and called me the next day to make sure I got where I was going. Ralph's Auto Repair is next level, these guys actually care about their customers. How refreshing in this day and age. Kudo's to you guys for having a business culture for caring!
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October 2023 by Evan Peck
I took my truck in and the mechanic said he replaced my brakes and rotors but actually did not this place is a scam and will rip you off. Do not go here. Ralph the owner even knew that the mechanic was doing this. I paid 500$ for work that never evening got done. Took it to another mechanic and they did it right for me. DO NOT GO HERE THEY WILL SCAM YOU. I also tried to call and talk to them about it and they hung up on me multiplie times.Services: Auto brake repair
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September 2023 by Kalisha Richardson
The car they repaired the engine went out soon after and they took no responsibility. They were paid almost 2000 for what they say they repaired.. very unhappy
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September 2023 by Brendan Weir
If you're anywhere near Rocky Mount and there is anything wrong with your vehicle Ralph's Tune Up is the place to go; they will find the problem and fix it, if they can't they will refer you to someone who can.
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August 2023 by Jennifer Crawford
My service light came on while driving through North Carolina and did a quick Google search for mechanics nearby and found Ralph’s. They took us in right away, were thorough and walked us through everything, and were incredibly helpful even when it was found to be an issue I need to take to my dealership. We don’t live near Mount Rocky, but would take my car back there any time!
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August 2023 by Jennifer Cardinal
Went to get a vehicle inspection done. I specifically asked for a certain mechanic...next thing you know this young girl asks me for my keys. She's supposedly the receptionist...why do you need my keys? She's not a technician so technically she cannot move my vehicle. Low and behold, she pulls my vehicle into the bay to be inspected. Mind you, she's not qualified to touch my vehicle. If you're not the technician moving the vehicle into the bay, it voids the inspection...my vehicle failed!!! I will not bring my vehicle to this establishment again unless this is rectified by the owner!My most recent visit, this girl was wearing short shorts to work (I did not bring my vehicle...I had to talk to the owner). She's wearing skimpy shorts while the owner and the mechanics/technicians are professionally wearing a uniform.Service: Vehicle safety inspection
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July 2023 by Kaitlin Ginty
I recently just moved down here from Massachusetts. I know nobody my car was acting up. I randomly looked at a couple reviews I like this places reviews I brought it here they were so quick. The communication was great. The time was amazing they went above and beyond, they were so honest you know it’s scary bring in your car to a mechanic when you know nothing about cars because you don’t know if they’re lying to you, but I did not feel that way with them.
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July 2023 by Doris Patterson
Oil and filter change. Short wait time. Comfortable waiting place. Very curtesy.
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February 2023 by Matt Komara
I took my 2011 Chevy Silverado to Ralph's because I had a check engine light. I was told by my normal service guy to go there because they were the best. He was right! David took time to show me what the codes were and explained what to do to fix them. It may take a couple of trips back to very that the repairs done have resolved the issues. It is rare to find a shop with expertise and customer service. I trust this team and that's a rare thing in today's society.Service: Auto engine diagnostic
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November 2022 by Brenda Rhodes
They are nice Christian people. They care about the customer experience being good and they care about their work performance. I couldn't be happier with them. They are fair and honest.
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November 2022 by Nothing To see here
$600 for a starter plus install? Mom is on a set income. I guess the real question is, when did car repair turn into the medical industry? Even if labor is $150 an hour and the part is $200 then $600 is way over. You and I both know with a fairly long extension this is an easy job. Never worked on a Honda CRV in your life you say? Well, obviously a diagnostic fee is $250. Honestly, I hope your mom's septic tank over flows and the guy mentions the price of deisel and charges $1500. To add, starters are a very common problem with this make and model. But you know that or should.
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November 2022 by wcb Braswell
They went above and beyond to accommodate my needs to get my car ready for inspection. Thanks again ! This shop offers many services and they have been in business for a long time.
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July 2022 by Madeline Montee
I called Ralph’s this morning with a very tall order: I needed my alternator replaced in order to leave for a road trip tomorrow. I spoke with David, who was very kind and professional, and he said that while they probably couldn’t get to it today, they could fix it first thing tomorrow morning and to bring the car over today just in case they were able to start on it. Well, I received the call this afternoon that my car was fixed and ready for pickup. I was blown away! They also made sure to look over everything else, as they knew I would be traveling. I am very grateful for all their help. Ralph’s will get my business every time going forward. Highly recommend!
