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November 2023 by Tommy S.
Traveling from Maine to Florida we had a breakdown about 4:30 in the afternoon 20 miles north of Rocky Mount,NC. Called AAA because they have your back, right. I don't normally pull a trailer but had one this trip. Offered to pay for trailer coverage on phone but they couldn't do that...I'm finished with AAA after 12 years and one call they say no can help. J & J towing robbed us at $450 for a 20 mile tow but he did take us to the local Dodge dealer where we spent the night in our Sprinter Van at 34 degrees. When the dealership opened our luck changed. Everyone there was very nice and helpful and set us up in their employee conference lounge and stopped by to see if we needed anything. One of the ladies checked on motels for us when service advised we would be there for a few days as parts needed to be ordered. Lunch time that day we offered the buy the dealership pizza for lunch, they said thanks but no. They provided us with a car to go to lunch and also offered us a car to go to the motel, we declined and they drove us to the motel and picked us up when we requested. A sign in the employee area: Things money can't buy, 1-manners, 2-morals, 3-respect, 4-character, 5-common sense, 6-trust, 7-patience, 8-class, 9-integrity, 10-love. This was not a BS sign as all treated us that way...who does that especially a car dealer. I'm 79 and have bought many vehicles at many dealerships and I can attest that these guys are a number of notches above any dealership I've ever been in. Thanks; Tony,Josh,Kevin,Michael, Mildred and all the gals we joked with and interacted with...thanks again!! 5 stars
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November 2023 by Tara Patterson
We use to be able to take our vehicles here and no issues. But last time they had our van they tried telling us we needed a new engine and it was $14000. They wouldn't send proof of any testing, sent us over to sales department, and decided to not charge a diagnostic fee after many calls to pay the bill. We did transfer the car to another mechanic for a second opinion and guess what the engine is fine. There is nothing wrong with it. Tried calling dodge to make it right and the manager didn't care. All he had to say was well we didn't charge you a diagnostic fee. This has caused so much stress, missed work, school for our kids and lots of extra towing.Never will use this dealership again.
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November 2023 by andy gamez
Honestly it was the best car purchase experience of my life. They were very helpful and very informative on the vehicle I was going to purchase. They definitely made it more enjoyable! If you are planning on buying a new car I would highly recommend this place to all!
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October 2023 by Timothy Powell
I needed running boards installed and the entire experience was first class! The parts department had everything I needed and took the time to show me all options. Service worked me in and got everything done for me. I won’t hesitate to recommend them and they will be my choice location for all future needs!!!Thank you!!!
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August 2023 by aubrey ricks
Customer service, was on point from the first time I called and continued when I arrived in person. They all were friendly and professional made me feel comfortable with purchasing a vehicle from them. Definitely would recommend them and would go back again.
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August 2023 by Jon Moore
I put my car in because my ac blower wasn't working, which was noted in my bill. I end up with a $476 bill and am told it will cost another 500 to replace the blower motor and resistor. They charge a blanket 179 diagnostic fee but charged me another 250 to evac and recharge the refrigerant. The blower was the issue, not the cooling. I'm fine with the diagnostic fee but why would you charge another 250 for an unnecessary test with out asking? As it turned out the parts were $137 and repair time was 20 minutes thankfully saved myself 300 bucks.I'm disappointed because I have had good service here before but this was just getting money out of me. I hope the 500 was good I won't be back in the future and I can't recommend anyone else go here either.
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August 2023 by Robin Dunn
I have been dealing with Rocky Mount Chrysler Dodge for about 20 years , even when name was something else. I've only had great experience with them throughout the years. I am always treated with respect and great service. Thank you team for the fine work you do!!
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July 2023 by Lou Riggans
Buyer be ware at this dealership.My brother is an excellent mechanic. You can tell him your problem and he can tell you what is wrong without even seeing your car. People fly him all over to repair their cars. However, he has since retired (supposedly); therefore, he does not have all the equipment he had when he ran his own shop.With that being said, I knew what the problem was before I took my Jeep in for repair. We told the guy the problem. He told us they would need to check it out and would need to do all or none of the job. He said they do not do half jobs. So he told us the price of $1,600.00 to fix the air in my Jeep. The blower was good; therefore, we told him that any part he took off the vehicle, we wanted them. When I picked up the vehicle, I asked for the parts. He told me that they did not take off the blower, they kept the same one. YET THE PRICE DID NOT CHANGE. That was less labor and parts, yet the price did not change. They did a half job for full price. I do not remember the guy’s name, but I think it was Mike.BUYER’S BE WARE!!!!
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July 2023 by Kirk Woodard
My Jeep Grand Cherokee 2020 Overland had the start/ stop light come on the dash . I attempted to troubleshot myself to determine the problem. I finally decided to take it in to be serviced.The service department workers were extremely helpful and friendly. They charged the battery and the problem was identified and taken care of within several hours . They explained throughly and I was not charged for the service or problem. I am not being picky but the only small tissue was a few greasy spots on my interior. I would highly recommend to do business with Rocky Mount Jeep!
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July 2023 by Lashuna Hardy
I was placed in a bad situation with my previous vehicle and they made sure they helped make me as right as possible. They gave me what I asked for when I had given up. Travis Tony Kevin and Mrs Debbie were amazing.
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July 2023 by Nancy Taylor
Our experience was pretty good. No hard pressuring just asking lots of questions. Were not pleased to find out that an item included in the sticker price was in fact not a usable feature on the car. Included a 695 towing package but has no hitch or wiring for this package. Will cost another 650.00 to have this done. Seems this is a factory issue not the dealership but seems to me false information on the sticker!
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June 2023 by Shanessa Sye
I didn’t think i would get approved because of my situation. I told them I wanted something good and dependable, what I had to put down and what range I wanted my payments to be. They listen to YOU and what you want not what they want to sell you..They are GREAT at what they do!!! I got approved and in my new ride in no time. I highly recommend these guys!! Thank you all again!!!
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June 2023 by Shanell Battle
After a week of searching for a new vehicle, I was fed up. I was uncertain if I would be able to leave the lot with anything. I went in told them what I could put down and what I was comfortable paying monthly and they made it happen. I was there for maybe an hr!! Very fast and friendly service. Now I'm enjoying my 2016 Chrysler 200 limited!! Check out Travis and Kevin those guys was a big help to me. Thanks again RMCDJR!!
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June 2023 by Alexis Cooper
I had a great experience here. I arrived to my appointment 1 hour early and Taylor told me it was not a problem. I came there for my first oil change. The technician changed my oil, rotated my tires, cleared my recalls and updated my system!!! Thank you all for a great experience. I will be back!
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June 2023 by sheila ruley
Awesome!!!! I absolutely love the staff here! They are wonderful and easy to work with! They know what they are doing and talking about. They do not do high-pressure sales either. We looked elsewhere, but came back to them, because they were so good. Highly recommend them!
