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December 2022 by Dalenna D.
I've never had an issue at this location and specifically talking to the food court-- everyone that has taken care of us at the ordering counter has always gone above and beyond.May sound silly but when I don't feel like cooking, the hubby and I always go for a cheap dinner meal at Sam's- the pretzels are perfect and the pizza is fresh every time( because they stay consistently busy!)Now as far as the grocery standard...it's the holiday season as I'm writing this review so I think delays in service are not intentional at all. It's 2022 and places are still struggling to get fully staffed!! I have never had an issue though- especially when using Scan and Go!
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November 2022 by Earon Cason
I was screamed at like I was a child today at the gas pump because I forgot what side my gas cap is on due to this being a new car. I talked to her respectfully as she berated me in front of everyone pumping gas. She wouldn’t even let me finish a sentence.
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August 2022 by Niki Hart-Arrington
My husband and I came in an spent around $1200 on a set of tires and was told we would be called when they came in. A week went by, so we called and they said oh yeah, they are here. Made an appt for the same day to get them put on (yaaay!), BUT it took almost 4 HOURS for them to get the job done. Someone called from customer service and offered a $40 gift card for the inconvenience...never received it. Then the manager called and after spending that much money and wasted that much time, we received an apology and a $25 gift card. I do not recommend going here for tire service!!
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December 2021 by TJ Armstrong
Lady at gas pump area this morning was very rude! She literally blocked me from the pump because I pulled in the opposite way since the other lanes were so full and I only had 15 minutes. People do it all the time. And Sam's should reconfigure those fuel lanes anyway. It's ridiculous that you can only pull in one way. Then I tried calling to speak to a manager and no one would answer. I called at least 6 times, and even tried different departments. Very poor customer service at this Sam's location!
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August 2021 by Philip B.
I would give this place 0 stars if I had the option. After politely asking for help, I was blatantly ignored. I did get the chance to see this same employee being rude to a couple trying to buy some jewelry. Great job on having unprofessional employees - it cost you an $800 sale!
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June 2021 by Johnny Watson
this store is pathetic. most unfriendly cashiers And worst attitudes there is , but the again should you really expect anything differently?
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April 2021 by Outdoor Life P.
I get tired of going to sam's club period and they want to stop you and look at your receipt. What are the camera's for? They check you out. What is next stand on a scale when you walk in/out. It makes me feel like I did something wrong. I am the customer, the reason you have a job. I do not believe I will renew my sam's card. There is nothing I can get there, that I cannot get else where.
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March 2021 by Bobby A.
Pros- lot of self check out to get out quicker Clean bathroom Bakery has good service Cons- parking layout is horrible dangerous Dont enforce covid safety Employees stand around in aisles bs- ing get in your way. Dont enforce one way at gas pumps make it hard to get in and out No optical or hearing service- supposed to be member benefit. No reduced rate on membership. My tires got ruined because they closed tire shop was unable to get tires rotated
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January 2021 by James Ford
great place to get what u need and very helpful Associates
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August 2020 by Mary Wilson Jones
very clean an friendly environment
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March 2020 by Jakki Dickens
Great selections, friendly employees!!
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December 2019 by Terri D.
HORRIBLE SAMS CLUB PICK UP!!! I checked in and no one came after I waited for more than 15 minutes. I go inside to the customer service desk and there is a line. So I had to wait another 10 minutes. They can't scan my order in and had to re ring it. Then I tell the cashier, "look I need this to be put in my car because I'm 8 months pregnant and can't lift heavy stuff. " So I push the cart out to the pick up where a person is supposedly going to put the stuff in my car. No one is there. So I waited another 15 minutes. While I was waiting I tried to call inside the store and no one answers there phone. On my way home I tried to call the store multiple times and again... no answer. I called the 1-800 number and they couldn't find my pick up order number... well of course you're not going to find it because they had to cancel it and rering it. So they were no help whatsoever. What took an hour should of taken 5 minutes. They need to get with it.
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December 2019 by Christine Lavoie
So I bought an iPhone 8 Plus may 2018 with a two year warranty . I have the contract that states I have a warranty so when my phone got distroyed I thought it wouldn’t be a problem .. wrong I’ve called spoke with managers and visited the company several times with no follow up or return calls:. Guess instead of just replacing my phone they can pay for small claims too as they are going to have to honor their agreement ...
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December 2018 by Lea A.
I will say that this Sam's club seems to be more organized than most that I've frequented over the years. I could actually find an employee to ask a question. I decided to stop in a few days after Christmas to restock my mother's house with water and essentials that family & guests depleted. I wish Sam's had alkaline water. I don't understand why they don't. Also, there are not many items for people who may be on gluten free or plant based diets. They really need improvement on this. On the plus side, the store is clean... While walking around, I noticed reminders of Christmas like cookies, candy, gift packs ( that no one is ever grateful to receive.. Also reminders that Spring is around the corner... Outdoor patio furniture and grills big enough to set you back a couple of years... I still want one of those though...
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March 2018 by Mary C.
It's not just items in bulk. They have An array of clothing, electronics, jewelry, mattresses, food, beverages, gardening, photo, tires and a hearing aid center. It is probably a store for one stop shopping. After the shopping spree, one can enjoy prepared food from their cafe. You have choices from hot dogs and pizza to pretzels and four berry sundae. These snacks are quite inexpensive and rejuvenates you before you go home to unpack and admire your recent purchases.
