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November 2023 by Jay Garlow
Had my inspection done, was quick and they fixed my tag light.
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August 2023 by Anne-Marie Randall
Very informative of all procedures. Advised of all needed services and why. Felt I was treated with respect.
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July 2023 by Alisia .D
I went to get a simple oil change and the experience was terrible. First off they lost my oil cap (i don’t know how that even happened). But they went to go get me another one which I had to wait on. I leave thinking everything is ok until I hear scrapping coming from under my car. THEY DIDNT EVEN STREW THE BOTTOM OF MY CAR BACK. I didn’t even go back at that point because obviously they had to much going on. The service was terrible and very unprofessional. I would not recommend. But if you do decide to visit this company make sure you pay attention and make sure they are doing everything correctly!!Service: Oil change
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April 2023 by Richard Green
This good place all employees very professional did great job and telling you wants need be done to your vehicle. And not trying to ripped you off trying to sell you something you don't need. Thank you I will be back for more service.Services: Air & cabin filter replacement
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January 2023 by Carol Whitley
Great experience the team was Awesome!..Fast, Positive Attitudes and they are lucky to have the staff they have everyone was Extremely Nice!..Walter is on Point!! KudosService: Oil change
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September 2022 by Ariel Enciso
Got an oil change or so I thought. Came home maintenance warning came on. I only have 10% oil life in my car. I got scammed again here .Service: Oil change
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June 2022 by Shalom Chausarira
Someone needs to answer the phone and y’all need to stop charging me for the car wash. Please post a good number to call and get it cancelled, none of your numbers work. I need a refund for these charges y’all keep charging for a service I’ve been try to cancel for months now because I moved.
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June 2022 by L WILKINS
This place damaged my car during a routine oil change and refuse to pay for the damages.I got an oil change last week and they were unable to remove the oil filter (or cap) that THEY had put on from the last oil change I received from them. In their efforts to try to get it off they damaged my car causing ALL of my oil to run out my car every time I accelerated. My car shut off 2 times in the middle of the highway and 2 times in my jobs parking lot. They REFUSE to pay for the damages because I will not let them or anyone affiliated with them touch my car and elected to take it to the Toyota dealership. The manager “Dee” although not rude refuses to see their fault in this situation. Their “corporate” representative was rude as well. My car is only 9 years old and only 150+ miles so it is not wear and tear on my car that caused this so they should be held responsible. Since they do not want to pay for the damages then I will seek legal representation.
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March 2022 by Maxx Loera
I went to get an inspection on my car and I was in and out right away. The service was fast and inexpensive. I was very pleased with their service.
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February 2022 by Amber Mathis
The car wash has been down for 3 months or more and they continue to charge the full price for services that they are not offering. The customer service is terrible. No one ever answers the phone when I try to call. I'm curious as to how people are able to schedule any of the other services they offer when there's obviously no one managing the office and answering calls.
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January 2022 by D. W.
I'm always a little skeptic about places like this, but my experience at Shell Rapid Lube changed my prospective. Kristen and the crew were polite and represented this business well. I will be a returning customer for oil changes and state inspections.Service: Oil change
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September 2021 by Muhsin E
Went to get an inspection last week they told me machines down come back later. Went today they said they aren't doing inspections because they are out of stickers.... what? I asked the worker when did they start having inspection stickers again? She didn't know how to answer that but I'm over 30 unless inspection stickers came back I'll change my rating. Couple years ago this was the place to go I don't know what happened but after today yeah they ain't touching my truck ?
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July 2021 by Michele Carroll
Great , fast friendly always, explained everything being done, asked before hand.Great price, free car wash afterwards.Can't beat that.I get all my vehicle needs done here from brake pads ,oil changes then to the car wash.Update, even after the bad luck put on hood newz,I'm here getting my oil changed, dudley, who manages this place is awesome.Mistakes get made , customers aren't always right.Great job rapid lube.
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May 2021 by Mohammed Hatu
They scratched my back rim. They told me the wash will be 9.99 for the first three months and as I look at my statements they took 24.99 the 2nd month. I called and they kept hanging up on me so I went there and they said it was a mistake and they will refund the money. So my charge is still there. If I would of known that they will scratch my brand new tire and charge me extra I would of NEVER allowed myself to spend money with this trashy company. Never again!
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April 2021 by Gee Bobbitt
Had an issue and possibly a resolution with a car inspection... I waited patiently in line at the counter to speak with someone. Ask the clerk to speak with a manager. Caleb can to my assistance. I guess he was the manager.. Once we discussed the problem and I shared the possible resolution from the information I took time out to gather.. This manager had the audacity to tell me he didn't have time to make a phone call in reference to the issue I had.. He had customers to help....? I guess I wasn't a customer... Well I definitely will not be a customer from this point on...
