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January 2024 by Tameka Bell
Poor customer service… bad attitude
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December 2023 by Dasun M.
I was assaulted by a manager at this store. At the store in Silver Spring Maryland I went in I asked the question about a certain Shoe size and the manager responded pretty Rudely, And it was rude enough to make a customer step in and say something to the manager about her service, And then they started arguing, Then I told the manager that she does not need to raise her tone at the customer who is actually defending me at this point. And the manager gets rude and I asked the manager for her name and she tells me that she does not give her name out and walks away. I pull out my camera to take a picture of her and she hits me and my camera with a shoe and walks off. She's the manager at the Briggs Chaney store in Silver Spring Maryland roughly 50 years old brown skin thin build with a horrible attitude and bad customer service
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October 2023 by Linda Staullings
Horrible customer service experience, no one answers the phone, called about a week straight and reached out to customer by email and it took forever to respond. The return policy sucks, purchased shoes for my son and they started coming a loose a week after he wore them and they stated if he wore them they could not take them back!! Will never purchase from there again!
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September 2023 by W “WP220” Pitt
The store is set up nice and neat. Customer service need more work.
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August 2023 by Rebecca Hiatt
Poor customer service!!!! First and last time!
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August 2023 by Willam Wilson
Idiots don't speak when I walk in, so I bought my Jordan 13's online but they don't get it. Rocky Mount store won't make it 5 years tops
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July 2023 by Alex Jarrell
The absolute worst customer service imaginable. The employees couldnt be bothered to get off phone and help anyone . I tried to get help they walked away with acknolodging me.
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July 2023 by Lava Bailey
The store employees are rude and very unprofessional! Do not spend your money there!
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April 2023 by William Patterson
The absolute worst customer service I’ve ever experienced. I’ll take my money elsewhere!
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February 2023 by Mecca McGee
The do not answer the phone when you call. When you walk in they just see what kind of shoes you’re wearing and don’t help their customers.
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January 2023 by that spider. was crazy West
I walked in the store today and it was not busy they had three customers just looking around and they didn’t speak to any of us or say welcome to snipes there was about 3 to 4 employees and nobody said anything! There shoes are so high up and nobody asked us do we need any help thank god I am a tall person! Most of the shoes had no prices on them!!! I would consider the manger speak to the employees about the customer service skills!!!
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November 2022 by Colton M.
I went to the store after their hours said they close at 7pm I walked in about 11 minutes before they closed not to buy anything just to see what they had to offer, with them being a new store and all. But instead I was welcomed with we are closed and got told to leave the store if you aren't going to follow your own hours then post different ones period.