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February 2024 by Caleb Bierley
I called the wrong store and despite being from Virginia Arnold sat on a 40 minute call with me to assist a major issue I had with a SIM card. Very friendly, helpful, and professional. Arnold is a GOAT for this and definitely receives all the praise.
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February 2024 by Beverly Upchurch
So Verizon of Rocky Mount NC such a pretty building BUT such liars, crooked, disrespectful people. You couldn't give me anything from that company.
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January 2024 by Toni Bellamy
We went to Verizon to add a line for my mom. She wanted the same phone number and our representative was Ataysha. What normally would have been an easy fix,, was not. There was some kind of glitch in the system that would make the port fail. Ataysha it worked tirelessly to solve a problem! She is patient, kind , knowledgeable and a joy to work with!! After speaking with several Verizon reps and consumer Cellular reps she was able to complete the process. She understood the urgency of getting this complete because we live in a different state than my mother and she needed to have that phone active before we left. Kudos! Ataysha you are definitely an asset to The Verizon family and should be recognized as such!
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January 2024 by Hance Peyatt
No in-store help, we were told to go home and combine accounts on line.
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January 2024 by Chris
Very helpful
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January 2024 by Sheryl Cooper
Tay went over and beyond to assist me today. Thank you is just not enough . She provided excellent customer service and assisted me with calls to resolve my issue . Tay patience is unmatched! I’m so thankful for her and being such a blessing to me . During the hour that I was here , her attitude was great the entire time . Kudos to Tay! She is the Best part of Verizon!!
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December 2023 by Sheri Beals
I had a few issues with my account and needed to upgrade some lines on my account. Dee assisted with all my needs and questions to make sure I was getting what I needed and the right deal for me. She was patient and attentive.
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December 2023 by Jahshona Moses
Jalanda Murphy was so helpful with wonderful costumer service, you must go see her❤️
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December 2023 by Queen Mango
Jalanda Murphy is a must see she gives the best customer service and will not let you go unsatisfied.
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December 2023 by Mary Wood
No service. Customers stacked up around the room. Only one employee visible who was unfriendly and unhelpful.
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December 2023 by Sarah Kathryn Hunt
Today I went to Verizon and the store associate named Jalanda is who greeted and helped me. Jalanda was not only super helpful but also extremely patient throughout the entire process, start to finish. After dealing with the rudeness from theVerizon customer service people over the phone I was ready to just sign a contract literally anywhere else... However, after going into the store and meeting Jalanda, I decided to stay with Verizon. She deserves a raise and is by far the sweetest person ever!
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November 2023 by Lasabre Edmonds
Dakari was amazing ! Short and to the point but explored all my opportunities. He was through with pricing and made sure I got everything for my family. If you ever there stop by and ask for Dakari. You will not be disappointed with the customer service he provides.
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October 2023 by chanel camellia
Eric, the manager at this location, has exceeded my expectations since this account has been created with pretenses in business Wi-Fi plans. At this moment I have been charged for additional data on the business internet when I discussed with the third party Verizon that we do a lot of streaming and gaming and our bill would only be $50/a month. We now have a internet bill of $275/for the over data plan and have opened a spectrum internet the same day I found out this news about the over charges.
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September 2023 by Chanel Lyons
Eric’s representative attempted to slam my account with hidden charges and fees. I had to have Eric as the Store Manager finish out my entire transaction because charges and fees were not explained. Not okay! Forcing me to call customer care. I got the charges credited, he just should’ve been more proactive to avoid this complaint! Luckily, Care was kind enough to not send me back to the store for more hassle!
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August 2023 by Will Davis
The person I spoke with made me feel as though I should not be there.
