-
February 2024 by Ray B.
This outlet needs an experienced staff.THEY DON'T KNOW JACK ABOUT AUTOMOTIVE PARTS .A young man needed a light bulb for his truck he was told that if he didn't know what it was for , they couldn't look it up.I took one look at the bulb and knew it was a 194 Marker light bulb.I told him to go back where the bulbs were and get a 2 pack and replace both sides.If one has gone bad the other one will go out soon.The man behind the counter asked me if I needed a job; he said we need someone like me to work there.I replied that I was an ASE CERTIFIED MASTER TECHNICIAN for 33 years and now I'm retired.I was looking for a part for a generator.After several minutes of trying to look it up on their computer I was told that I needed to get that part from Amazon.Can you beat that ???This part is available at any mover shop in town, but it's Sunday &none are open.I just thought I'd give it a shot at Advance in ROCKY POINT N.C. since I Was In the area .
-
December 2023 by Alice Butts
Great service,helped me ,a lot of info to.also help me install
-
December 2023 by Bobbie Hegler
I needed windshield wipers replaced these ladies changed them for me
-
November 2023 by Yolanda Simpson
Staff very helpful and knowledgeable and took the time to explain things
-
October 2023 by John O.
Bad battery installation.....I went in on a Monday and purchased a new battery, and the employee installed it. On Friday in the rain my van dies on HWY 210. The battery terminals were loose. I was able to get home by twisting the terminal on the post. Saturday, I go back to Advance and tell my story. The guy puts a wrench on the terminal and says that's as tight as I can get it. I reach down bare handed and pull the cable of the battery. He looks at me confused, I asked if there is any type of shim or can you replace the terminals. He goes back in the store. I grab a wrench off the cart and start taking off the leads. He brings out a shim, which doesn't work. Because now the post is too big. He in the store helping other customers, and I have to go in, get the correct parts, and install them myself.
-
October 2023 by She Hales
Bringing Stephanie back was brilliant! Not only for the company but for our community. Thanks
-
July 2023 by Mechele
The new store manager has made this particular Advance Auto Parts location (Rocky Point, NC) my ABSOLUTE FAVORITE out of the countless auto parts stores in this REGION. She's more knowledgeable, helpful & enthusiastic than any other manager or employee I've ever encountered at this, or any other, parts chain.
-
July 2023 by Ed Raynor
Great customer service. Give them a 5 star always room for improvement. Great employees.
-
May 2023 by Lorisia Perry Foster
Reasonable prices and great customer service
-
May 2023 by Mitch Willis
Great and helpful people
-
March 2023 by Tammie L Gurganious
Thanks for the very kind man who put the new battery in my car today
-
March 2023 by Richard Jacques
Great service, very professional staffing
-
August 2022 by Patricia Frazier
I have been there twice now. I ended up having to go to the dealership.1. They didn't know how to change the batteries in my remote key.2. I paid sixty some dollars for front wipers. When we got outside to change the blades. They were the wrong ones.
-
August 2022 by Todd Adams
Very friendly and attentive staff.
-
May 2022 by Thomas Alford
My auto parts store of choice. Staff are not experts (as they are not expected to be) but are definitely willing to share experiences and helpful advice. I spend a lot of time in here and 9/10 times i am given the correct parts.
