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February 2024 by Gregory Curtis
Please Do use this AA Location in Roseville NC.I have been gladly and joyfully and successfully using them this store for almost 15 years now.Tonight my man recorded o did an outstanding job of check engine codes with his unit on my BENZ.Having been out of town in the great state of Texas 46 weeks and just now returning he was able to help me to troubleshootthey check engine codes with a good inexpensive viable successful solution.Good job,.. ans Kudus!to my man Ricardo, Into his able-bodied assistant Ethan who also helped us out.And who and also to their manager who helped us as well and made sure everything went successfully.I think his name is Alex but I cannot remember for sure.However he was the manager on duty tonight in all their managers have done an outstanding job of health and for the past 15 years.Great job to advance auto in Roseville!and thank you once again for helping me to navigateand troubleshoot through potentially confusing,automobile ? matters.As well as once again successfully helping me to get my dins back on the road where it belongs!!!To the autobahn and Beyond!And , ... As always,I Am keep, keeping HIS Peace,...and keeping it all Copo Copo Baby.!!!
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February 2024 by Pam Cosgrove
Having been using Advance Auto for years. Great service but today the customer service was over the top. Was in a jam and Crystal came to my rescue. She was very knowledgeable, very kind and went out of her way for me and my husband. She is truly a blessing.
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January 2024 by Candice Stewart
Rose was very friendly and she took her time explaining the battery warranty process! She definitely made my day!
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January 2024 by Rachel S
They helped figure out my battery issue, replaced the old battery and gave me a fantastic price on the new one. I plan on being a regular here for any car parts when possible. I didn’t get the two guys’ names but they were very helpful.
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December 2023 by Gil Fdz
A black woman clerk wasn't giving me a good service she was stubborn and rude when i asked her about a product for my car i am not coming back again!
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September 2023 by T B
Helpful staff and they had the tie rod end pulling tool I needed to rent.. cant beat that.
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September 2023 by Eliza Eliza
Needed some tire valve stem caps. Extremely kind and helpful staff. Always an easy experience shopping here. Found the stem caps and got back on the road. Thank you.
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August 2023 by unapologetically jay
I was there a few weeks ago to get a diagnostic ran on my wife's car. I assumed I had a sparkplug that needed replacing so I purchased them while I waited for someone to free up and run the diagnostic. A young lady helped me out and informed me that my problem wasn't the plugs, it was a sensor that I needed. So I asked if I could return the plugs, and she was fine with that. As we walked back into the store, an older lady working on another register asked the woman helping me why we were coming back in. The young lady helping me told her that I had ordered something I ended up not needing, and the older lady looked at me and yelled "what a putz!" I was highly offended. I asked the older lady to repeat herself, and he looked at me and walked to the back of the store. I think this is totally unprofessional and not the type of customer service I have come to expect from Advance Auto Parts. I've been a customer there for years and have never had an unpleasant experience until recently. I dont know how she got hired there, but at the least there needs to be coaching on customer etiquette. To call a customer out of their name is beyond disrespectful. I actually needed a ball hitch this past Saturday. I went in to get it, but when I saw that same older lady working the register, I left and went to another store just bc I refuse to do business with someone who lacks respect for others
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August 2023 by Garrett Stubbs
After navigating flawlessly, I too had trouble getting my bearings.
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May 2023 by Dylan Scherr
Normally I'm a big supporter of advanced Auto parts but this location gave no effort to help me whatsoever. I will not be returning to this location. Instead I'll be going to the location I know is not rude to customers
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October 2022 by nancy lazer
I was in a rush. I just left the store. Demetri Jefferies helped me, so I’m sorry if I am spelling her name wrong. She was super helpful from the moment I entered the store. She helped me determine the right oil to use on my car. She helped me select a brand and she created a funnel, so I could pour it in my car. I couldn’t get the cap open and she helped with that as well. I hope you take notice…You have a great employee with a spirit of excellence!
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October 2022 by Dawn Brown
I was looking for RV antifreeze and it was right by the door. Perfect, grabbed 4 and was on my way.
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September 2022 by Katerrell Barnes
Went to this location to have my engine light checked. Upon approaching the counter, I wasn’t greeted or acknowledged by the old lady at the register who was looking for something in the system. When she finally did acknowledge me and I told her what I needed, she let her coworker know who then responded to her that she got it. Her response to him was” I don’t want it”. I then told them both that I’ll just go down the street to Autozone! If this is how Advanceauto provides customer service, then I’ll continue taking my business elsewhere!
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July 2022 by Daniel Jackson
In and out always find what I need great place
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June 2022 by John Hamlin
Good products, great people and service
