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January 2024 by Clayton Kendrick
It is not bill plemmons anymore but now Blue Compass and they really did me wrong on recent work, I am 69 years old and first time I have been robbed with out even using a gun, poor workmanship and had to redo a lot of it myself, still going to cost me around 2,000.00 to get black water tank fixed , they replaced a 40 gallon tank with a 12 and on top of that plumbed the bathroom sink into it, just me and my wife used it in pigeon forge afterwards and had to dump it every day,paid them over 9,000.00 for about half of the original work quoted, still debating legal action, plus it stayed there and outside for a total of almost 3 months,a family of mice built a home in it,made a mess every where they whole family got stuck to a glue Board and rotted,water got in the motor of a New electric tarp, I had installed before taking it down there for 2,500.00 ,had to replace the electric motor and switch on it.The first price they quoted me was 10,00.00 so I could inform my insurance company, I told Neil, I only had liability and I would leave off a fender flare quoted around 2,000.00 and gas tank filler tube which I replaced, still billed me for over 9,000.00 which I paid but Am not happy about at all.Not happy at all.Clayton Kendrick
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December 2023 by Clayton K.
It is not bill plemmons anymore but now Blue Compass and they really did me wrong on recent work, I am 69 years old and first time I have been robbed with out even using a gun, poor workmanship and had to redo a lot of it myself, still going to cost me around 2,000.00 to get black water tank fixed , they replaced a 40 gallon tank with a 12 and on top of that plumbed the bathroom sink into it, just me and my wife used it in pigeon forge afterwards and had to dump it every day,paid them over 9,000.00 for about half of the original work quoted, still debating legal action, plus it stayed there and outside for a total of almost 3 months,a family of mice built a home in it,made a mess every where they whole family got stuck to a glue Board and rotted,water got in the motor of a New electric tarp, I had installed before taking it down there for 2,500.00 ,had to replace the electric motor and switch on it.Not happy at all.Clayton Kendrick
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November 2023 by Rod M.
Dishonest. Incompetent. They charged me $1255.47 for at most 4 hours work. I'm not exactly sure how they reached that total, but of the total, $46 was for five minutes of work done right in front of me. No parts were involved.Worse, they neglected to purge the Alde heating system of air, causing a fail within 2 days of service. When I contacted Alde, they explained to me that the system has to be purged after servicing and all of the dealers know this. When I later talked to BlueCompassRV they said that they never purge Alde systems after servicing. Total amateurs. Expensive amateurs.Spent two nights in 40 degrees farenheit without heat due to Blue CompassRV's sloppiness and incompetence.
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October 2023 by Stacey Taylor
We received excellent customer service from all that were involved in the purchase of our first fifth wheel camper. Logan Perkins was an excellent sales associate…personable, knowledgeable, and answered ALL our questions! Everyone from finance, unit orientation, and the parts department made our first RV purchase process seamless! Highly recommend Bill Plemmons RV/Blue Compass for all your RV needs!
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September 2023 by RodneyLee Swarms
We bought a camper 10 years ago, sight unseen. It has been a blessing and served our family all these years, but it was time for an upgrade. We called Josh who sold it to us in 2014 and he was still there. That is so rare. We were once again pleased with the entire process. Not only Josh, but the Sales Manager, Credit Guy, and the Parts counter people were all very service oriented. They all went out of their way to let us know that they were here for us. We have been very pleased with the products and service with Bill Plemmons, and would highly recommend them! Thanks to all at Bill Plemmons!
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September 2023 by Telford Locklear
Jeff Snow was our salesman when we purchased our travel trailer. He was knowledgeable, patient with my many questions, and showed us multiple options although we went into the discussion with a pretty good idea of what we were looking for. We insisted on a third party inspection prior to the completion of the sale, and this was granted. I would recommend Jeff wholeheartedly when you are looking for an RV.
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August 2023 by Katie
AMAZZZZZING!!!! Todd, Ryan, Matt, Cameron, and whole entire crew was absolutely awesome. Honest, trustworthy, and they run the business with integrity! Their number one priority isn't money, it's making their customers happy and to be safe. Thank you for helping us find our dream travel trailer!!!! ❤️
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August 2023 by Jason Bell
Exceptional Service and Expertise at Bill Plemmons RVI recently had an issue with a leaking roof-mounted AC unit on my Mercedes-Benz Sprinter Van and decided to seek assistance from Bill Plemmons RV. While the initial experience left me disappointed, the final result and the level of service I received completely turned my opinion around.When I first brought my van in for repairs, I was frustrated to find that the problem had worsened upon its return. However, my feelings quickly changed during my follow-up call with the service manager. Despite my initial anger, the service manager handled the situation with utmost professionalism and empathy. They not only arranged for the van to be reexamined but also made sure that the root cause of the issue was addressed, which apparently had been plaguing many other Mercedes-Benz Sprinter vans as well.Once I received my van back after the second round of repairs, I was thrilled with the results. I put the vehicle through its paces, subjecting it to heavy rainstorms both in the mountains and at the coast. To my delight, the problem had been successfully fixed, bringing an end to an issue that had been bothering me for years.The dedication and expertise of the Bill Plemmons RV service staff are truly commendable. Despite my initial frustration, they managed to turn the situation around completely. The service manager's handling of the matter exemplified what exceptional customer service looks like, and I cannot praise them enough for it.As a satisfied customer, I wholeheartedly recommend Bill Plemmons RV for any RV-related needs. They have proven their capability in resolving complex issues, and their top-notch service has won me over. If you're looking for a reliable and professional team to take care of your RV, look no further than Bill Plemmons RV. They have earned my trust and gratitude.Thank you, Bill Plemmons RV, for a job well done!
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August 2023 by claire simmons
**FIVE STARS**Our search for a travel trailer ended here! I can not say enough good about Bill Plemmons RV and the staff. With a huge shout out to Todd, Johnathan and Travis for making this a great experience. Extra stars for everyone being so kind and welcoming to my kiddos that were there during the process. The staff is knowledgeable about their products, patient with you and have incredible customer service. If you are looking for a RV this is the place to go!! Ask for Todd. We love our travel trailer and can't wait to make many many memories!! Thank you !! Simmons Family
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August 2023 by Tanya
I wish it could be 10 stars to give to Ken Kaplan, Matt Combs and Steve Neal from the Bill Plemmons RV dealership. Ken was like a lifelong friend and was so patient and kind answering all our questions. There are no words to express my gratitude and thanks to him. Then Matt followed in his capable footsteps and made the process of all the paperwork seem like a breeze and was so wonderful to answer and understand ALL my “crazy” questions. Then Steve ended it with his “outstanding” attitude and great explanation of all details of the camper we purchased. Like I said earlier there are NO WORDS to describe how awesome these 3 people were to me and my husband and it just makes us love our camper that much more!!! We are so very grateful and thankful for each of them!!!❤️
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August 2023 by Trent Hoke
I will have to say I have been a dedicated camper, not glamper! For many years and I have tested the waters for a service department to trust and feel comfortable with. The Service Manager Russ which I met maybe a year ago has been a blessing to me! He has given me more than people before him with knowledge, compassion, and urgency to keep my family going and making the next Great memory. Thank You Russ !
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July 2023 by patrick smith
HIGHLY RECOMMEND!!!If you are looking to purchase a RV look no more. This is the place you want to work with. These people truly care about you having the best buying experience. From the amazing sales staff to the people fixing your RV. They treat you like family and take pride in what they do. If you are looking for a job, this is one of the best places I have ever worked. The people who work here are ready to help you achieve a better life and growth within yourself. They will push you to be the best you can be. If there were an option for 10 stars I’d click it!
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July 2023 by Rick Spindler
Needed my air conditioner replaced right away.I was helped quickly, my unit was researched and was (fortunately) in stock!Paul got me in right away and the job was done before I knew it!I asked about checking my brakes and he recommended the bearing repack, so I agreed.It was a great call...they found grease on my brake shoes!I was serviced quickly, advised well and treated very kindly!
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June 2023 by Tony Vet
Looked online awhile for a travel trailer that was priced well.We found one at Bill Plemmons.Reached out online and Logan was quick to help.This was our first RV and was a quick and easier than we expected experience.
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June 2023 by Brandon
We had a Grand Design fifth wheel that had a broken living room slide just 3 months after we purchased the unit. The day we were scheduled to bring our unit to the Raleigh location, our kitchen slide got stuck OUT. The Winston-Salem location was much closer which enabled a safer drive with a slide stuck out. I called the service department and they said it was no problem at all to bring it to them. They took it in right away !Our RV needed some pretty extensive warranty work to get fully operational, so they had the unit for roughly 3 months. I kept in close contact with the service department as I lost all faith and trust in Grand Design.The service department went above and beyond our needs. They got everything done as fast as they could, cleaned the unit inside AND out ! Was not expecting a fully washed unit with polished tires and wheels.We cannot thank Bill Plemmons RV Winston-Salem enough and will continue to always recommend them as well as use them ourselves for further camper needs.-Brandon and Cristina
