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January 2024 by bmac4peace
Only went here for an inspection, but the service I received was top notch. Very nice people who were ready for my vehicle at my appointment time. I will definitely give them a try at maintenance and repairs.
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January 2024 by MusicOfHand
So I needed new tires and they didn’t have them that day but ordered them for me for the next. They got my new tires and an inspection. They noticed the check engine light and found 15 codes. They didn’t have time that day or the next but got me in Friday. They took the entire day but was able to find it was my timing belt and because the timing belt was not that old they reset it and that’s all that was needed to fix my issues. They knew I was traveling take did a check of the car to make sure I would be traveling safe.They really are down to earth kind of people and very genuine. I will definitely be back if I have any trouble. I also know they were super busy and to fit me into their schedule was super nice of them. Defiantly worth every penny.
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December 2023 by Josie Hannah Thompson
In June I got new tires. I was told I needed 4 brand new tires. They were all very worn. 2 were. They were bad with metal showing. However the other 2 were fine. Worn but still safe for a while. Because of the attempt to upsell me I decided I should go to another store. Now I am having my car towed because 3 of the lug nuts that were on the tires that were replace were cross threaded and broke and are now just spinning. And one was cross threaded and tighten so badly it has bored a hole in my wheel. So 2 tires from them is going to cost hundreds in repair cost. I was told I do not do enough business with them and I didn’t buy the insurance. Well they were the problem. Not the tires!!! Be awareI will post pics when I can get it properly fixed
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December 2023 by Ralph Broeils
Excellent service. Fixed my front brakes to pass inspection. Going in later this month to fix rear brakes and four corners alignment. Marc and Mark did a superior job/service!
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November 2023 by Erica Stafford
These guys do an awesome job. Very knowledgeable and friendly. I'll not be taking my car anywhere else.
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November 2023 by Robert D.
My first visit to Cowan Tire was for a tune up on my Jeep Wrangler. The staff provided outstanding customer service. The waiting area was comfortable with Wi-Fi and coffee. The service team explained their procedures and 30 point inspection. A couple of hours later, my Jeep was ready to go. Based on this visit, I am working to schedule my Jeep Grand Cherokee for transmission service.
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November 2023 by Golfergirl
I had a nail in one tire, and another one patched. I needed new tires before an eight hour drive south. Cowan got me in in less than 24 hours, with new tires. I arrived a little early for my appointment, however, that wasn’t a problem. They got me in & out in 1 1/2 hours. Having the new tires gives me such a sense of safety & security being on the highway tomorrow. They were awesome!Service: Tires
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October 2023 by Scott Conklin
Had my truck front end alignment,tire rotation and front brakes done, all done well. Made an appointment and it was honored on time. Guy who took my appointment was top notch very professional and personable. Wouldn't have any problems bringing my truck back for service or recommending them. Overall a good experience.
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October 2023 by Jeremy Vilhauer
Had my pregnant girlfriend take her for a front end vibration that was worrying her. I am in Virginia several weeks at a time for work so it’s not something I could just come home to take a look at. Dropped the car off and received a call back shortly saying the rear wheel bearing was culprit, skeptical because it’s clearly a front right vibration issue but this place swore up and down that this rear wheel bearing was issue for front right vibration. The shop kept the car for nearly 5 days for a 2 hour job. Fast forward to picking up the car immediately she notices the issue is not fixed what so ever. Which tells me the vehicle was not test driven before or AFTER for diagnosis. Which means they literally did bare minimum. I can promise you none of these techs are ASE or icar certified. I made a special trip home 7 hours away just to prove a point to diag the car myself. The issue is lower control arm bushings are completely shot. So tell me why I diagnosed this issue in 10 mins but a professional shop could not? A complete joke. Do not take your vehicle here it’s not but billy bob and the yeehaw gang working on your car. No professionalism what so ever. “Open since 1944 and ripping people off ever since” is their motto.
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September 2023 by Laura Hilliard
Saved the day! Came into town for the weekend with a flat horse trailer tire. They were able to replace the tire in just an hour or so on a Saturday!! A+Service: Auto tire replacement
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September 2023 by Jim Yorke
Dropped off my mom's car because front brakes were pulsing. John had vehicle checked and informed us there were no safety issues and recommended to not replace anything due to very minor rotor warp and 80% of brake pads left. It is very hard to find honest people anymore and Cowan's just earned a customer for life!
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September 2023 by steve deckert
Friendly folks and good service however don't ask them to claim a tire warranty for you, they were supposed to send my Goodyear tires in for warranty and I even called them several times to make sure they sent them in however 3 weeks later I get a call and Chris said that my tires where tossed and there's no chance of getting the warranty claim. These where top of the line 85k tires with under 30k on Them so I'm out a lot of money, I guess I'm going back to my old tire store. Goof luck with Cowan tire & service
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September 2023 by Stephen Saucier
Saving the Day and Our Trip - Recently, I experienced a problem with our handicap van on my way to work in Charlotte and half way there I had to turn around. I headed straight to Cowans, as I've done many times before when there its an issue. The engine was suddenly sounding different and the dash engine light went on. Fortunately I was able to make it back to to Rutherfordton. I arrived before opening but as usual the staff were there and they immediately began investigating the problem even though I did not have an appointment and they clearly had a packed schedule. They not only took me right away, Hunt and his team repaired the problem, got me back on track to get to work that day, and they also made sure we were good for our planned weekend trip. They fixed the problem, tested it, and put a treatment in the gasoline to help prevent further problems. They have always prioritized keeping our handicap van running to ensure that my daughter's mobility system is working and providing her the deserved independence. They are great mechanics, community supporters and awesome friends you can count on. They will KEEP you running!!!Service: Electrical repair
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August 2023 by Angela McAdams
So incredibly friendly and knowledgeable. I can't say enough positive things about this place. All the staff is extremely knowledgeable and professional. I am so grateful for the level of execution , communication and service!
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June 2023 by Rb Bail Bonds
Came in with a tire going flat fast! They had us fixed and ready to go in 40mins. Extremely nice people, relaxing waiting area too.I would give them 10 stars if I could.
