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February 2024 by 59 Apache
Terrible customer service. Break schedule at last minute for install, not willing to make it right. Over priced and poor service - I would avoid this one, there are better options. Auto Glass Now saved the day, here to replace the window for the appointment time the other company couldn't keep. Better price too!!!
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January 2024 by Dave Crouch
Fine service
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December 2023 by Afeni McPherson
My car was broken into. The criminal smashed the window on my passenger side. My front mirror also had a crack in it. So figured I get both replaced in one go. I called them that morning and they had a spot for me that afternoon to replace both windows. I was unable to leave for appointment time, I had to sit in the lobby while they worked on my car. They helped me out by allowing multiple people to work on my car so I wouldn’t have to sit in the lobby for long. Both windows were replaced in an hour. I highly recommend them if for any window repairs!
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December 2023 by John Dyson
Over the month of November, I had 1 windshield repaired, 1 windshield replaced, and 2 headlights renewed. I received excellent professional services. Everyone was courteous. Highly recommended for all auto glass needs.
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November 2023 by Kimberly Stewart
I've used Pfaff's several times over the years and have always had great experiences. This time was no different...Bryan was very kind and helpful and the installation was fast and well done. I wouldn't trust anywhere else to do my glass!
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November 2023 by Travis H
The staff was very friendly and knowledgeable. They got my car into the shop in a timely manner and I was out the same day! They do exceptional work!
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November 2023 by Sok Ouk
- Highly Recommend-Brought many of my vehicles here through the years, and ever time I get great customer service from the team. As far as the techs and the glass replacement process. These guys know what they are doing. You know when you are dealing with years of experience when you drop your car off to get the windshield replaced, and you get it back as if the window was never taken out. All you see is the brand new glass installed. ALL of the factory moldings back in it's right place, with nothing missing.-No Hassle-I recently had my 2020 GMC Sierra windshield replaced here and long behold it started rained on a weekend. Next thing you know it, I had rain water coming into my truck. I gave Pfaff's auto glass a call and they had me scheduled for Monday. I was able to make it in later that after noon. They preformed multiple types of test to see where the leakage was coming from, but they was not able to find an issue with the glass replacement or the installation. They said that if I should have any issues with water leaking again, I can bring it back and have EVERYTHING replaced at NO Charge. Long story short, I did get water leakage again, and as stated. EVERYTHING was replaced free of charge. They ran more test in the newly installed windshield and all has passed. I am very confident that the water leakage did NOT come from Pfass's window installation but, from another issue that GMC will need to fix. Should you have a cracked windshield down the road. I promise you that Pfaff's Auto Glass will be you BEST CHOICE. Best customer service, very knowledgeable technicians.You don't have to take my words for it. Go experience it for yourself. You will not be disappointed!!Thank you,Pfaff's and Team!
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November 2023 by Jeremy Tolbert
Absolutely first class, from initial phone call to final product. Replaced windshield in 2019 Silverado while I was at work.Factory finish quality. Cannot tell anything has been done - no scratches or scuffs on trim, etc.Well done. Thanks guys!
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November 2023 by Larry Davis
Had a rock hit my windshield didn’t crack it or break it but spider webbed it , called the next morning got in and out in less than 45 minutes. They did a superb job & ya can’t even tell a rock had hit it as far as I’m concerned they’re the only people I’ll take my car for windshield replacement or repair and they DIDN’T pay me a dime to say that. Great job guys!
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November 2023 by Christina Palozzolo
They are the absolute best and very understanding, especially when I told them that I needed my windshield replaced due to a piece of metal hitting it on the highway and putting a hole in it. I spoke with Brian and he understood the urgency to get it replaced and got my glass ordered and worked my car in a lot sooner than I had expected so that was an awesome surprise to say the least! They are wonderful there and I would highly recommend them to anyone needing glass replaced
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September 2023 by B Gar
Was recently recommended when called was told estimation, asked for service then was told booked until September, so I asked to book and was told to call back in September sooooo
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August 2023 by Matthew Tow
Staff went out of their way to make a family of happy satisfied customers. We had talked to many different companies looking for the services that Pfaff”s Auto Glass provided to us that were unable to help. Thanks Pfaffs!!! Will be using and recommending you guys for all future automotive glass needs!!!
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August 2023 by James
Excellent customer service!! This company was the THIRD one I went to to get my truck back glass switched to a slider. One ordered just the center piece of the slider, another promised me an OEM glass and would’ve installed an aftermarket if I hadn’t stopped them, but these guys got it RIGHT!! Prompt installation of an OEM slider and they even saved the old glass unbroken! EXCELLENT EXPERIENCE at a reasonable price!
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July 2023 by TimPI Cush
Extremely professional. Very quick and worked great with the insurance company. Had a broken windshield....GREAT WORK.HIGLY RECOMMEND.Service: Auto side window replacement
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July 2023 by Ewa Lorick
I chose Pfaff's to replace the cracked windshield on my car. Tony was very friendly and helpful in finding the right windshield. He even confirmed with the manufacturer. When I arrived I was greeted and made sure I was comfortable while I waited. Service was better than I expected. I would choose Pfaff's again and recommend them as your local autoglass replacement service!Service: Auto windshield replacement
