State Employees’ Credit Union is highly praised for its excellent customer service and respectful staff. Customers appreciate the friendly and helpful attitude of employees, with some mentioning specific staff members who were particularly kind and compassionate during difficult times. The credit union is committed to supporting members’ success and provides various services through its branches, ATMs, Mobile App, and Voice Response systems. However, some customers have noted that wait times can be long during busy hours, with limited tellers available and a need for better acknowledgment of waiting customers. The branch staff is generally courteous, and members feel valued and supported, especially during personal challenges. Overall, SECU is regarded as one of the best credit unions, with a focus on customer care and community support, despite occasional service delays during peak times.
