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October 2023 by Syndy K.
This is the worst CVS I've ever been to and usually CVS is my go to. This is not the first time this place had me leaving fuming. I should've learned my lesson the first couple of times. The pharmacy took forever to reach and I was so abruptly put on hold that the man who put me on hold didn't even finish his sentence before placing me on hold for 10 minutes. When he finally answered at 10:20am he said they were working on the prescription that I had to have filled from the previous night in the ER. When we went to pick it up around noon, we waited 30 minutes in line just to be told it would be ready at 3pm. The store front alone looks run down and their 24 hour sign is poorly painted over and their hours of operation signs are hardly legible and look like garbage. I'm not sure why they are not 24 hours and look so shabby being straight across the street from a very large hospital. Don't waste your time going here. You'll only leave frustrated and still in pain.
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July 2023 by Harrison D.
Date: 7/23/23Mixed Latino girl pharmacy tech needs to be fired she uses her own cell phone while handling your prescriptions right in front of you I would think this would being a HIPPA violation? I reported it to cvs and no response. Also this same girl falsely accuaed me I guess she thought she was important enough for me to record her or take pictures of her on my cell phone when I was actually texting. She tried to tell me you can't take pictures/ record inside a cvs which I wasn't even doing anyways but I never saw any signs inside that says no recording. She then tried to act like she could get me banned from cvs and would transfer all my prescriptions to another pharmacy lol. I asked the girl for her name but she wouldn't give it to me. I think she is using drugs and was high and was paranoid. She needs to be DRUG TESTED ASAP.Then another time I went to this cvs the Pharmacist black lady who still wears face mask and male pharmacy tech closed the drive thru early and made me come inside it was so ridiculous and they were so rude when I came inside to get my meds someone needs to remind the employees there that when they close at 7pm not 6:50pm.Whoever is managing this CVS needs to be fired the Google reviews and yelp reviews EXPLAIN it all. They could careless about their customers.
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July 2023 by Chris S.
You would think that with all the bad reviews this store gets they would try to make a change, but nope, business as usual. Just like any other corporate entity. They only care about the shareholders and the customer is secondary or third. The pharmacists are rude and definitely do not offer help of any kind to problem solve. I just got out of surgery and my prescription for pain meds was sent to this pharmacy. It wad only a 5 day script. I was told that they didn't have any meds until monday. Granted this was late on a Friday afternoon and my doctors office was already closed, so I couldn't get my prescription to a different pharmacy. Do yourself a favor and find another pharmacy to do business with. This place doesn't care about you.
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April 2023 by Samaria P.
Absolute worst pharmacy! If you can get your medicine filled anywhere else please do! On Friday I called the pharmacy and they said my order should be ready on Monday. No call on Monday. Tuesday I call and am told it would be ready in the afternoon. So Wednesday morning I go to pick up the prescription. I am told that it is on hold. Then I was told they don't take my insurance and the brand of medicine I can use will be $430. I call my insurance and they said they do take that medicine and it shouldn't be more than $200. I go back to the pharmacist and he begins to just shoot off numbers telling me that another brand they carry is $1000. Because the brand I was supposed to get was never shipped! I told him that for three days I've been told that it was in the shipping process and it had arrived. He went on to say that he is just "filling" in for the day and he needs to know whether I want it or not otherwise he'll give it to someone else! There's so much more that happened after but please pick any other CVS or pharmacy if possible
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February 2022 by Maggie M.
The red head pharmacist is a total jerk. Every single time we come he is rude. He never tries to help us & tells us they dont accept blue cross blue sheild when literally EVERY SINGLE other pharmacy in town (including other cvs) take that insurance. I get that health care in america sucks but this guy makes it suck even more. Keep him away from the window, he isnt friendly at all!!!! Tried to tell me my medication is 199$ and they didnt accept my insurance. Went to a diff cvs and it was 10$ WITH my insurance!
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October 2021 by Rachel S.
Just had the craziest experience here. I'm having a really awesome day, let's just start there. Spent all day on the river it's gorgeous out. Have my two dogs with me they're tuckered out and I have to run by CVS to grab a bottle of shampoo on the way home. One bottle of shampoo I leave my new model vehicle running with the A/C on full blast and I lock the doors and engage the alarm. So I go in, there's this awesome old country boy with cracked hands looking for help (no associates cared) so I recommend bag balm to him and tell him my grandmother used to use it, it's great. Then off to the shampoo aisle. I immediately find the shampoo I need, and was reading the ingredients when a strange little man approached me. I thought dang! Maybe they have a mask policy and I totally forgot! As you can see from older reviews, I am pro mask. Love my masks! Thought he was going to tell me to get it. No prob! He says, "are those your dogs in the car?" And I think, oh boy, was Anjo barking, or did he want to know the breeds like I get asked 24/7. No. He said, "You can't leave your dogs in the car like that." I said oh no worries! The A/C is on full blast they're happy. Then he says, "There's a lot of minorities in this area your car could get stolen." WUT. WUT DID YOU JUST SAY?! But I just say again, no worries. The car is locked I'm just here for a bottle of shampoo. I did laugh at him, for being a weird little racist- but no harm no foul. Then he would not leave. We are talking standing in the aisle staring at me. I said "Can you get out of my personal space?" Apparently not. I said, "Get away from me." He said you can get out. I asked his name he said he was Nick, that his name was on the front of the store. This dude was the general manager. Not surprising, considering a place is a reflection of its leader- and look at the rest of these reviews. Yikes. First, my vehicle is locked my A.C. Is on and this is CVS. I am not going to write my dissertation here. Second, once you learn that information you walk. away. Third, mind your own business you absolute creep. Jesus lord Mary and Joseph. He told me give me the shampoo so I tossed it to him and he did not catch it, unsurprisingly. I then went across the street where I bought the same exact bottle at Walgreens for $3 cheaper. Then I called corporate and reported him. Minorities????? My locked vehicle is going to get stolen with a Dutch Shepherd and a Xolo in it? I pity the fool. And I pity this fool. I don't care if we are in Sanford you think I'm on your racist team because I'm white? Gross. Never again. Save your money go across the street and support a business that isn't bizarrely, insanely, overwhelmingly rude. This bottle of shampoo is $20. It's like they don't want people inside here.
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October 2021 by Turberville 1.
We arrived at 4:00 for our second dose of Pfizer, we did not have an appointment, but last time we were there at the same time without an appointment we were seen in a timely matter. This time however we waited over an hour. There was nobody waiting for a covid vaccination so I do not see why they refused our request. When we arrived Esther tella told us to wait till 7, mind you we arrived at 4. I thought this was outlandish as there was no one there besides us, now if there was a line I would totally understand but there was not. We waited for over an hour and a half and not one person came in to get a vaccine besides us. She was rude and unwilling to compromise. we took our grieves to the store manager yanilda collado to see if we could get the vaccine sooner because obviously esther would not hear us out. Yanilda did resolve the situation only after pointless back and forth, she also needlessly called the police, who at the end, agreed I did no wrong. Btw nc is a one party consent state. The only time they were busy was when we were getting our shot, during that time a nice big family arrived and only then did one comment on how busy it was. It was so busy in fact that yanilda had to help with the drive through. This could've been avoided if only we were seen sooner. i will not come back here and I do not recommend this place.
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February 2021 by Cody K.
Rude dismissive employees Don't bother going here Choose somewhere else Girl at the window needs better training and or better people skills
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October 2020 by John P.
I'll not shop here again. No concept of customer service from the store employees, inept and no ability to think through a situation. Common sense is uncommon here. After leaving this store and the thin, balding manager on duty with glasses who shouldn't be employed anywhere, I went across the street to Walgreens. There, I was met with a friendly welcome, helpful employee and understanding.
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April 2020 by Grace B.
Never had a problem with a CVS... this is not my territory to Karen complain-- but oh my god. I'm going to keep this short and sweet. If my prescription is ready, do not let me know 8 minutes before the store closes, and then be an asshole when I come to get it.
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April 2019 by Mommy And Kendra's W.
Pamela is the worker there and she is so rude. She did not greet us and we were trying to be nice and she did not even say hi. She did not even help me feel welcome. I wish I could rate this -0 but u can't. Do not go here and the prices are extremely high. Also I brought a pack of water and it had dead bugs in the bottom of ALL of them. And there toy cars break as soon as u start playing with it. My daughter found a fingernail in the ice cream. Walgreens is so much better. And CVS pictures it printed something bad that I did not print. I definitely do not recommend this CVS. Go to Walgreens. There prices are so much better than CVS. Please shut down this service is so ridiculous.