The NCDMV Driver License Office is noted for its polite and helpful staff, who strive to provide good service despite being short-staffed. Many reviews mention that wait times can be long, especially for walk-ins, with some visitors experiencing waits of several hours. It is highly recommended to make appointments online, as this can significantly reduce wait times. Some customers reported smooth experiences when they had appointments, with one visit taking as little as 20 minutes. The staff's friendliness and professionalism have received praise, with several visitors finding the driving test process easy and pleasant. Overall, while the office faces challenges due to staffing issues, those who plan ahead and book appointments typically enjoy a more efficient and positive experience.
They were very organized and the gentleman that helped me was quick and very nice. They have a good system going! Thanks again!
March 2026
Wilma made my DMV experience amazing! She was extremely friendly and caring! Thank you Wilma
February 2026
I have a great experience at both the Sanford and Hillsborough offices! The officers were very courteous and smiled. I had appointments for both offices and went in very quickly.
