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January 2023 by Iris R.
Customer service MATTERS! I love Hallmark, however I will never visit this location again! I was pleasantly greeted by a young lady at the Pandora section as I entered the store, and she answered a question that I had with promptness and a smile. My visit went down hill from there. I entered the store with a goal of finding an ornament that I have been looking for since the beginning of December. I was searching the discounted ornament section and a customer service rep was standing right near me. Not once did she acknowledge my presence. However, a older gentleman approached the area and she happily greeted him. Same experience upon exiting the store. Another customer service worker spoke to my friend and said no words to me. I have many questions about my interactions today at this location. My overall takeaway is that this location does not display equitable customer service to ALL of their customers. This is not what Hallmark encompasses at other locations. Do BETTER!
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April 2021 by Jennifer G.
This store will blow your mind. I can always find the perfect gift for any situation. I have to keep myself from buying too many 'treat yo self' items. Jewelry to gourmet treats to Lily Pulitzer. Staff is super helpful and kind. Big Fan!
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February 2021 by MeKaila Cox
stopped by the new spot yesterday for the first time ever. I grew up with the small shop in riverberch. Kathy and her crew should be incredibly proud of the legacy they've laid here in town and all around. you feel Jesus, southern hospitality, and safety here! I watched the owner assist a young adult with broken English . sooooo kind, patient, and empathetic. you will never find a kinder or more well rounded establishment.
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January 2021 by Emily McLamb
Its not even there?
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August 2020 by Peyton Sprouse
Great new location! Tons of nice things, had a great experience shopping here today.
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January 2020 by Becky King
I'm a business owner and I love the customer service in this storie is excellent and friendly never had one bad experience in the store so sad its moving but I do understand being a business owner good luck and thank you for always going above and beyond for me each and every time
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March 2019 by Pamela Gunter Brown
have a great variety of any and everything you need!
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January 2019 by Ken Dennis
Great after Christmas deals!!
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January 2019 by laura gallo
Love this store & wide selection
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December 2018 by Ellen-Daile Blanchard
I love this store!!
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November 2018 by Susan Wilson
Great service. Loved the gifts I bought
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September 2018 by funkdoclk1
Cool stuff to look at
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August 2018 by Jim Elliott
Nice folks
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April 2018 by Lamar Smith
Plenty of choices
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December 2017 by Hannah Leigh Hart
The customer service was terrible and one lady wanted to be a real smart mouth, and while the other lady at the register checked us out ( we were discussing the prices on things) another lady behind the counter said “we probably didn't ring it up right but oh well that's how it rung up.†I just honestly can say that was the WORST experience I've ever had in ANY store and I will not be back to that location! I'd rather drive to one 30 miles away then that one that's 10 minutes away! They need to be trained again on customer service!