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October 2023 by Kaylee Byrd
I have to say that Joci is an absolute asset to T-Mobile.The whole process was delightful and stress-free because to her relaxed yet professional demeanor. She was extremely knowledgeable about T-Mobile's offerings, and she patiently answered all of my questions. It was like speaking with someone I trusted who actually wanted to help me with getting what I needed.
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September 2023 by Max Hardwick
Terrance is a fantastic sales representative!! We switched from Verizon to T-Mobile and he saved us a lot of money!!
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September 2023 by J S
Having dealt with absolutely horrible customer service with a discount carrier for a couple of years I decided it was time to make a change when my phone suddenly lost the capability of making phone calls and they couldn't figure out why. Went to the T-Mobile store and spoke with Alex. Got all the particulars of what he had to offer and told him I was going to take it to a couple of places to see if I could do any better. Alex said "you'll be back." After going to both Verizon and AT&T I went back to T-Mobile. When I told the customer service rep in Verizon store about the particulars, he told me he could not beat it and I should go ahead and go with T-Mobile. Customer service rep at AT&T tried to compare some apples with oranges. But the bottom line was they couldn't beat the deal either. Went back to the T-Mobile store and got Alex to set me up. He ported my number over, transferred the apps and got everything set up. Highly recommend Alex at T-Mobile.
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September 2023 by L R
If you need good customer service from T-Mobile, this is the location to go to. Bryan is someone who works there and he will actually find a solution to the problem you are having. He solved the problem I was having with home internet. If you call customer service the phone assistance is very flawed and struggles to solve simple problems.
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May 2023 by Daniel j “Fuzzy” Cor-i-ca
Dude helping my brother in law was not very good at his job. Made him spend money he didn't need to.
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February 2023 by Jaime Farlow
Went in tonight to upgrade my Samsung Galaxy Z Flip to a newer phone on my Jump! plan and was told that I couldn't because I "damaged the phone" by removing the screen protector that came with the phone when it bubbled up and was peeling off on its own. (Keep in mind that it's a screen protector... Not the actual screen) I buy screen protectors for the whole phone off of Amazon and keep them on it all the time along with a case... So no scratches, nothing wrong with the phone.Brian, I think his name was, told me that I voided the warranty by peeling that off and that he couldn't take the phone because it was now considered damaged and worthless and that since I had insurance on it that I needed to call and claim it on my insurance and get a replacement.... So I called.... Long story short with that conversation, the claims guy said that wasn't true and there should be no problem with a trade in because the thing removed was an accessory and not actually part of the phone.I had him explain that to Brian.... Who promptly decided he was going to argue with the insurance guy and then clam up when he was told he was wrong. I finished the call and Brian told me flat out that he would not accept my trade under no circumstances. He was quite rude about the whole thing and I left the store quite livid! I'll be going to the main corporate store in Fayetteville tomorrow since I called them and they told me the missing screen protector was a non issue and they will be happy to help me there. DO NOT GO TO SANFORD IF YOU ARE TRYING TO TRADE YOUR PHONE! If by some chance you do, don't bother trying to talk to Brian.I personally refuse to go back to a place that treats me like I don't know anything....
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February 2023 by Susan Burke
I have been on the phone with 611 because I was turned away from having my bill corrected and having a fraudulent charge removed at the store. 611 representative is sending me back to the store to take care of the "free" tablet misunderstanding. If the store is unable to resolve this misrepresentation of their sale to me I will share in great detail.
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January 2023 by Lacey Eaton
Ryan and Bryan had Good in person customer service, terrible over the phone though... I left with great internet and 3 unusable but activated Sim cards, waiting for phones in the mail. I cant make a tmobile id to manage my account at all.
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January 2023 by Suzy Schoolcraft
Absolutely the best. Went in did a transfer from another company and all went smooth. Great employee's and service. Highly recommend!!!
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December 2022 by Town Creek ATV
Got me a new phone and I telnet all hooked up within an hour! Great place to do business.
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December 2022 by Erica Lee
Had an issue with my current sim card. Brian and his teammate did an excellent job resolving the issue. Great service experience.
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December 2022 by Mamma J.
Staff is very receptive and customer service oriented. Helped me with phone and internet service. Highly recommend
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November 2022 by Kim Miller
Josie went above and beyond. Highly satisfied and pleased... If you need help with TMobile, come here. Excellent customer service
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October 2022 by Allysen Higgins
I was in on my birthday September 16th and was able to get the specific phone that I was looking for and the manager and associate that helped me were very helpful with what I was looking for
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September 2022 by Kala & Karter Alston
HORRIBLE CUSTOMER SERVICE EXPERIENCE!!!!Both agents need to be REPLACED quickly. A lot of RUDENESS,UNNECESSARY ATTITUDES, nobody knew what they were talking about at all.Why hire representative’s if they can’t answer customers questions. Definitely calling cooperate because the way we were treated was very disgusting!!!
