Hampton Inn & Suites Shelby offers a comfortable and mostly pleasant stay for guests. The rooms are clean, quiet, and comfortable, making it easy to relax. Guests appreciate the friendly and helpful staff, especially those at the front desk who go out of their way to provide excellent customer service. Several reviews highlight staff members who are kind, helpful, and make check-in and other processes smooth. The complimentary breakfast is often praised for being fresh, hot, and well-stocked, with staff like Miss Linda ensuring it stays clean and inviting. The hotel is conveniently located near food options and a mall, adding to its appeal. Guests also enjoy the festive Christmas lights around the property, creating a warm atmosphere. However, some mention that housekeeping could improve, noting issues like hair on the floors and shower. Additionally, thin walls can lead to noise problems. Overall, Hampton Inn & Suites Shelby is seen as a friendly, clean, and convenient place to stay, with attentive staff making for a positive experience.
Great experience! We stayed during bad weather, and everyone was kind and helpful.
February 2026
Nice hotel but the house keep could use a bit of improvement. There was dark stringy hair all over the floors and shower indicating it wasn’t cleaned well. Not to mention the walls are extremely thin, heard our neighbors argue for hours before the cops eventually showed up.
December 2025
Destiny at the front desk was absolutely amazing. She checked us in, got us everything we needed, including extra blankets. Best customer service I’ve ever received. Thank you Destiny.
