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December 2023 by Margaret Macaione
Eli was very knowledgeable in all the different brands and types of mattresses. Explain how the firmness or softness make a difference when you have pain in different parts of your body. Very pleasant young man to work with.
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December 2023 by Ashley Smith
I love our new bed! Super friendly guy, extremely knowledgeable, didn't try to sell us something we didn't need. Definitely recommend!
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November 2023 by Aaron Stroupe
My wife and I went in to look for a new mattress the other day and we were greeted by Eli. He was very helpful and pleasant and showed us multiple mattresses that fit within our budget, he wasn’t pushy or aggravating at all which was a relief. We had a great experience and bought a good mattress.
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November 2023 by Christine Ballard-Hailey
The professionalism and friendliness that I experienced with Alexander at Mattress Firm was beyond compare. He was extremely knowledgeable, and not pushy at all. Great experience!!
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September 2023 by Carson Putnam
My experience at this place was great! As soon as we came in, we were greeted and we’re helped out (but not in a pushy way). Eli was a great helper, explaining all we needed to know about mattresses with practical advice. He offered us deals, but (again) not in a pushy way. Very grateful for our experience here.
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September 2023 by Angi Cannon
The customer service Eli provided me with today was exceptional. He didn’t once try to upsell me or take me to the most expensive item/set in the store. He was knowledgeable and very in tune with what I was saying would be the best for me. So glad I decided to drive 45 mins away from home to go to Mattress Firm, instead of local furniture stores. My experience was such a wonderful one. Thank you Eli in Shelby, NC. And thank you Mattress Firm for hiring such amazing people to work for your company.
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September 2023 by Smith Family
Cleanest store in the county! Respectful and helpful. I’d go see MattressFirm if I needed a mattress in the area!
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September 2023 by Kelly Grigg
Eli was wonderful! He was very kind and allowed us to make a decision based on the information he provided, without feeling pressured. He provided us with detailed information and answered our questions thoroughly.
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September 2023 by Pam Shearin
Eli, at the East Dixon Mattress Firm, greeted us when we came into the store. He’s a pleasant young man who was very knowledgeable and helpful as we made our selections and purchase. He responded quickly to texted questions and even went out of his way the next day to add items to our purchase and made sure it would all arrive in the same delivery. It was a great shopping experience. I’d certainly shop there again.
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September 2023 by Alicha Hopper
Eli was super knowledgeable and patient with me. I would go in various days and try numerous mattresses and he would explain the benefits of each and patiently wait for me to lay on each one to find what worked for me. After several trips to the store, I finally made a decision and although it wasn’t the original more expensive brand that I wanted and that Eli could’ve made a bigger commission on, he was just as gracious and professional with that decision and thanked me! If you’re going to Mattress Firm in Shelby, ask for Eli!! His Manager was awesome, also! I would give them 10 stars if I could! Letting me shop without pressure to buy was priceless! I will shop with them in the future and I will highly recommend to anyone in the market for a mattress to shop and buy from Eli and the Shelby Mattress Firm.
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September 2023 by Ashley Buckton
Overall, I had a great experience. I went in looking for a mattress and was greeted by Eli. He was extremely helpful in all aspects of my experience. He asked me a few questions to figure out what mattress would work best for me. He then showed me a few options that he thought would work best. He also gave me different options for different price points. He was very knowledgeable and gave me helpful information about the different mattresses and was able to answer any questions I had. I went back a few days later and purchased a mattress. I have absolutely no complaints about the experience, and Eli was very nice and helpful during both days I was there. He is great at what he does and made the experience easier and better for me.
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September 2023 by David Parsons
Eli was patient, polite, and knowledgeable about their products. He answered all of our questions in detail. He made recommendations biased on what we we looking for, and was not pushy trying to up sell us. He made sure that we got the best value for our dollar. All in all it was a very nice experience.
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June 2023 by Bobbie Byers
I would like to thank Richard so much, We never knew buying a mattress would be so much fun. He was very helpful and knowledgeable about all the different mattresses we looked at, the experience of trying different ones til we found the one we liked was awesome. Richard was a very big help today and we are grateful to have met you. May God continue to bless and keep you. Keep up the awesome work ? ?
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June 2023 by Hope Mason
Richard was very helpful. He answered all of our questions, did not hurry us, very attentive and genuinely helped us find the best mattress to fit our needs.Best mattress experience we have ever had!
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June 2023 by Maria Cloninger
Paul and Eli were truly wonderful. They were patient and knowledgeable. Truly the best retail experience I have had in years!
