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November 2023 by Gantt Woodin
Great team at Monroe Tire!Very friendly and knowledgeable.
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November 2023 by Samantha Edwards
I brought 2 cars in to have two tires changed on each on and alignments done on each one.The staff were all very friendly and knowledgeable. They work smoothly as a team.They also have an AMAZING separate space for waiting it has two TVs, a coffee bar, a bar with outlets to charge devices, a little play room for kids, two bathrooms, and many comfortable chairs. The space is large open well lit and clean. Makes waiting on services easier and more comfortable especially if you have children.They explained everything to me and were very patient with me. I highly recommend them!
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November 2023 by Robyn Pittillo
Excellent service and reasonable prices. Waiting area is very nice and makes your wait time comfortable.
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October 2023 by Tiffany Dockery
Ok so my experience is not really worth the five stars but I want you all to see my comment. The customer service is really great. I personally feel like they don’t have enough mechanics for the amount of business that they have. It was between them and Oakies but I can’t deal with all the cats and the smell over there. I dropped my car off at 6am before anyone else got there. I went to work in Asheville and told them I would be back at lunch time. They only had to rotate the tires and put one NEW tire on. We get back around 1 and the guy says 1hr. I come back at 230 and it’s still not ready!!! Other people came after me and they were leaving before me! This is the second time coming to this place and the wait being stupid long for no reason. I try to support small businesses, but dude it shouldn’t take 6hrs to put on one tire. The only thing they want to sell you is that waiting area.. talking about it has tvs, coffee and a massage chair! Sir I don’t care about waiting in that building, you have been paid and I want my car! I personally think they need a larger building at this point and more mechanics. They do amazing work, but one mechanic can’t run the front and work on cars!!! Maybe we should pay the mechanics what they are worth 25-30$ and hr and we would not have a 6-7 hr wait time. To the guy at the front I do apologize for crying, but my patience had worn thin… if you tell people an hr then it should be ready in an hr. Don’t tell me and hr but expect me to be waiting for 2 hrs. Other than that it’s very clean, and great people work there. They just have too much of a work load and should let people know it will be a 9-10hr wait.
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August 2023 by kendria wilson
Words can not explain the awesome customer service with pure honesty that I experienced with Monroe Tire Discounts. This will be our forever place of tire service.
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August 2023 by Lindsey Franklin
Son and husband went for a tire stem replacement on a wheel ..guys were fast and was nice ..will be back there with future needs
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April 2023 by Beth Moki Lowe
Just last week I went to Monroe's to get rotors and callipers and brakes if needed but they told me that I didn't even need them. I told them that Mavis tire and auto told me that I did but apparently Mavis was just trying to take advantage of me. I commend MONROE'S for being honest and putting the customer's needs above a sale. I learned not to seek out where I think will be cheaper and just go with the best- which is Monroe's in Shelby
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March 2023 by Joyce Gantt
It was easy to make an appointment and got my vehicle back the same day. They did an awesome job and explained everything to me. I didn't need to ask any questions. I will definitely use them again.
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March 2023 by Paige Cobb
Everyone was very courteous, and they helped me in a timely manner. They explained everything so that I could understand it and we're very helpful. I would highly recommend them! Paige Cobb
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February 2023 by annette bennett
Monroe Tire is awesome. I needed a tire fixed and they were so informative on everything that they were doing. I received updates and any further issues that could be taken care of. My To Go place for any of my auto issues.
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February 2023 by Libby Creswell
The professionals at Monroe Tire have always taken great care of our vehicles. We appreciate the cleanliness and beauty of their waiting area and their amazing customer service!
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February 2023 by Jeff Nye
Prompt service right on time when they said they would excellent service by the mechanics and they're waiting room is top notch none like you've ever seen..So if you got to wait on your car it's a wonderful place to wait.
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February 2023 by Victoria Barkley
Thank you Monroe Tire for the amazing service., I had a flat tire on my way to work in the rain, had 4 new tires and an alignment by 5:00. Professional and the best customer service from everyone involved. Will never take my vehicle any where else, Customer for life!
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February 2023 by Tom Kakadelis
I was traveling home and the low pressure dash light went on so I stopped at Monroe Tire in Shelby. The team took me right in and checked pressure in all tires. They discovered a leak in one and repaired it in short order. Very friendly and reasonably priced. I highly recommend them for service.
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January 2023 by Stephen W.
I had a schedule appointment at 8 am but someone at this store change it to 10:30 am without are consent and then to tell me that there are just going to look at after we told them to replace are front struts & alignment. I do not recommend this company, I filed a corporate complaint about there service. This company does what it wants to do with their customer cars and there appointment without any care how my affect there customer and this company only has one mechanic on duty at any time so don't waste your time with this fly by night company. No work proud or ethics etc. If you can't leave your car for a week then not come to this company. I wonder how much this company paid for those FAKE 5 stars reviews. (We were told 3 different stories and we called to confirm our appointment was at 8 am and WAS told it was at 8 am). HEY CHRIS we called and WAS LIED to BY YOUR POS service manager that the appointment was at 8 am and Only front end work to be done. Going to file with the BBB about your store. Stay away from this company you can't call change your repair order after you request service from this shady company. We called and changed the work order an was told that it was changed in the computer and that was a lie.