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November 2023 by Winter Lavender
My sales person Jonathan & sales manager JC were terrific! I honestly felt like I was doomed to go home empty handed but they worked as hard as they could to ensure I was satisfied and they got what they needed. It was a friendly, transaction that as first time buyer I would do again. I managed to get rid of an old car and old hassles for something new to accommodate my new changing lifestyle and I could not be more happy to have been assisted by them.
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November 2023 by Jeff Longwell
Nathan was a great service rep. He was very attentive and kept me updated throughout the process. Overall a good experience. It seemed like a little bit longer than it should have taken to just replace the battery (close to 2 hrs), but other than that, everything was good.
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October 2023 by Deana Gatts
Omg We went to Shelby of Nissan on 9/29/23...what a team they have there.We are struggling to rebuild our credit & our guy Breon went above and beyond to get us what we wanted. We got a beautiful truck & they treated us like we had the highest credit score in the world. Please everyone go see them, you won't be disappointed
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October 2023 by BRENDA Whisnant
I have no complaints on my recent visit but only compliments. “Nathan” was your employee who took care of my service visit. He was very knowledgeable and polite. You are very blessed to have him in your employ. He answered any questions I had. He did not make me feel rushed. He could not have been any better. I was very impressed because on the back of my credit card instead of my signature, I have written “Ask for ID”. I have had that on my card for over 10 years, and he is the ONLY person who has asked to see my ID. I hope he will be my person on my next visit!I also want to compliment “Cookie”. She was great at her job as well.
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October 2023 by Michael Pruitt
I brought my old beat up Honda in for service, usually dealerships make me feel unwelcome if it isn't my brand of vehicle. However, my service advisor, Nathan Ward made me feel comfortable and well informed. Also, the wait was less than expected! After the service I received from Nathan, I'm definitely sending my folks back to him.
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September 2023 by Amanda Ray
Great customer service. Did everything in their power to get me in my car. Very positive environment. Would definitely recommend to anyone
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September 2023 by daylin miles
I had a great experience at Nissan of Shelby. I was a first time car buyer and was very nervous about being pressured to accept a deal I wasn't comfortable with but they didn't pressure me at all. Spencer Stapleton was my salesperson and was so kind and helpful and answered all of our questions with no hesitation. He was very knowledgeable about the vehicle I wanted. We called ahead about the car I was looking at and I went in and he told me about the deal he could give me and the process started. Buying a car from a dealer for the first time can be nerve wracking but all of the staff there was so kind and excited for me and made me feel a lot better about my first car buying experience. 1000% would recommend to anyone looking to buy a car.
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August 2023 by Patty Kaminsky
I had an amazing experience yesterday shopping for a new car for my daughter. The manager George went out of his way to keep checking on us and giving us an amazing experience. As a single mom I have always been afraid of car dealerships, but the transparency and professionalism shown to me by Nissan of Shelby has made me a believer, I will be buying all of my cars from here now!!
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August 2023 by Ivi Z.
I have serviced my Nissan with Shelby Nissan today, I have to say the service department was truly phenomenal! I was in a pretty big predicament to get my car serviced as I was coming up on the end of my mileage; to keep the required lifetime warranty. Being a repeat customer, with four vehicles purchased at Nissan, I was very disappointed to be turned down in Gastonia immediately without any initiative. I decided to call Shelby Nissan, spoke to Nate in service, explained my situation and without any hesitation, he got me in for an oil change. He took the time to ask the technicians if there is a possibility to squeeze me in - cannot say the same about the other dealerships. I am very grateful for Nate - because of his professionalism, amazing customer service and willingness to help I am a happy customer. Thank you again Nate for going above and beyond, certainly does not go unnoticed. Everyone at this dealership has been extremely friendly the minute we dropped the car off with Nate from sales to service. 5 stars!!!
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July 2023 by Aurora Martin
I bought a 2021 Rogue from Spencer Stapleton and two days later it was totaled. With great communication and an amazing salesperson Spencer was able to get me into a 2023 Rogue and I couldn’t be happier with the deal he got me and with Spencer as a person. If you get a car from here and want excellent communication and someone who puts the customers needs first ask for Spencer Stapleton!
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July 2023 by Nisha Spencer
When I tell y’all that these people will work HARD for you, I truly mean that! My husband and I had a difficult deal. They were patient, understanding and non judgemental! Not only did they restore our faith in dealerships, but they saved us money and got us an excellent deal! Amazing people from top to bottom! Love this place!
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July 2023 by Shala Crawford
My experience wasn’t the best. I made a appointment and went in for a specific car I saw online. When I got there the vehicle I went in to test drive wasn’t even on the lot! So they had me test drive a newer more expensive version on the type of vehicle I was looking for. After everything was said and done, going back and forth with the manager, I never even saw the car I went in for originally and the manager seemed to be a little rude. The associate was very nice tho unfortunately I can’t remember his name but he was cool to work with.
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June 2023 by April Honeycutt
I had a great car buying experience at Nissan of Shelby. I met with Spencer Stapleton to talk about a jeep wrangler. I am that pain in the backside customer that most car salesman hate but not Spencer. We had a blast. The test drive was like riding with a friend. He was patient,kind,and very understanding. If your looking for a new ride go see Spencer and tell him his favorite pain in backside customer April sent you and that Clemson stinks ?
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May 2023 by Jen Ewing
I went here to see what my options were on a nice looking affordable car. They exceeded my expectations! The staff were friendly and knowledgeable; the sales consultant handling my trade in was phenomenal! Her name is Aspen, and she got me the best car I could get within my budget. She made me feel safe and comfortable in a new atmosphere, and really knew her stuff! If anyone wants to get a great, and I mean GREAT, new car at the price you’re looking for, talk to Aspen for sure!! I am very happy with my new 2023 Nissan Sentra SR Midnight Edition. I traded in my 2017 mustang with 38k miles so if you’re interested for a mustang, don’t walk, run to this dealership!
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May 2023 by Betty Mcclure
Absolutely the best experience shopping for a car! The service I received was fantastic, couldn't have wanted a more helpful salesman! A huge shout-out to Jerry Hopper for all that he did, he was there from the beginning to the end of the buying experience. He was honest and absolutely the most helpful! If anyone is in the market for a vehicle, I would recommend Jerry Hopper as your salesman! Thanks Nissan of Shelby and Jerry Hopper , I absolutely love my car!
