Shoe Dept. Encore is a shoe store that offers a wide selection of footwear for various occasions. The reviews suggest a mixed experience for customers, with some encountering excellent customer service and others witnessing unpleasant behavior from employees. The store is praised for its neat and organized environment, as well as the helpfulness of the staff. Customers have appreciated the assistance provided by employees, particularly a young man who went above and beyond to help a couple find the right shoes. One reviewer even had a positive interaction with an employee named Destiny, who was knowledgeable and helped them find a pair of shoes and a matching purse. However, the reviews also mention an incident where an older couple was rude and confrontational towards the employees, cursing and making demands. Another reviewer witnessed an employee yelling, cussing, and threatening someone, before storming out of the store. Despite these negative experiences, the overall sentiment is that Shoe Dept. Encore offers a good selection of shoes, and customers are generally satisfied with the store and its offerings, with one reviewer stating they plan to return when they are more open to other options.
Was lost shopping for shoes, until Destiny helped me picked out a pair. She was very knowledgeable, and I also left with a purse to match! Great customer service will definitely be back!
October 2023
No issues with the store itself however one employee was yelling, cussing and threatening someone and literally stormed out. The girl who checked us out was very nice and apologized for the other girls behavior.
