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July 2023 by Pete Robinson
Joe McGraw was a pleasure to deal with in purchasing our brand new Chapparal 26 Surf. But the monthly marina storage charges are beyond exorbitant. And when I say beyond exorbitant, think about what you think might be expensive, and double it. I can leave my brand new boat in the water and pay someone to detail it for a fraction of their storage cost.
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March 2023 by Tiffany Carney
The Boat Rack has handled all of my service needs. They’ve always made everything super easy, quick, and always with great customer service.
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June 2022 by Allyson Hilliard
This is the second boat we have purchased from The Boat Rack. Both experiences have been superb. The Boat Rack, specifically Steven Henry, provided excellent service and has gone out of his way numerous times to help us. He personally assisted from the time we purchased both boats, to explaining the operation details of each, service issues, winterizing, storage, launching, etc. He was and remains our “go to” person for all issues as we know everything will be taken care of. David & Allyson Epperly
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June 2022 by Genia Pino
Our sales rep Joe McGraw was very easy to do business with in the purchasing of our New 2022 Robalo R202 Ex! He is very knowledgeable of this boat, answered all of our questions with confidence, clarity and patience! He was a pleasure to do business with and went the extra mile with our lender during the finance process! We could not be more happy with our experience with Joe! Thanks for making this experience a great one!
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April 2022 by William Handel
The Boat Rack and particularly Steven Henry provided great service in my boat purchase. Steven was extremely attentive available and accommodating on everything I asked them to do. Great experience and great boat.
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April 2022 by Bryan Beam
This was my second boat purchase from Steven Henry at The Boat Rack. As before the experience was wonderful, efficient and professional. I appreciate the personal customer service and the comfort of knowing they will be there if I need anything.
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March 2022 by Ed Hughes
The owner called me personally to share important information about my transactions there, and I appreciated his thoughts and concerns. I'm happy with my purchase and am glad I bought my boat at The Boat Rack.
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February 2022 by Dan Fitzpatrick
Great place to get work done on your boat. They serviced my boat and detail cleaned my boat in a few days.
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December 2021 by Renee Bello
My husband and I have been considering buying a boat for some time and looked into buying one from the boat rack. We were hesitant due to neither one of having much experience out on the water. We ended up buying one anyways and wouldn’t have had much success if it weren’t for Steven taking us out on the water, showing us everything we needed to know about the boat that we purchased and even giving us a few very important lessons. Steven walked us through putting the boat in and out of the slip, loading and unloading and was very calm and patient in the whole process. We walked away very confident and have sense then had a few great days out on the lake. I would highly recommend this business and will be doing more business with them in the near future.
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October 2021 by dustin newton
Teri goes above and beyond for her customers and couldn't be happier with my experience with storage at Boat Rack Marina. Teri was the reason we decided on boat rack over lake Norman Marina.
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July 2021 by David Deluca
Friendly staff and quick service. What more could you ask for.
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June 2021 by Renee Helms
My husband and I have been considering buying a boat for some time and looked into buying one from the boat rack. We were hesitant due to neither one of having much experience out on the water. We ended up buying one anyways and wouldn’t have had much success if it weren’t for Steven taking us out on the water, showing us everything we needed to know about the boat that we purchased and even giving us a few very important lessons. Steven walked us through putting the boat in and out of the slip, loading and unloading and was very calm and patient in the whole process. We walked away very confident and have sense then had a few great days out on the lake. I would highly recommend this business and will be doing more business with them in the near future.
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June 2021 by Robert Levine
As always very accommodating.. Thanks Rich in service..
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June 2021 by brad white
I needed Gelcoat repairs done on my 26.7 chaparral. Chris from Iron man detailing does the actual repairs and guided me to The Boat Rack. He’s certified by Chaparral. Chris was Very straight forward in the time frame to repair and the cost range depending on the damage.He hooked me up with Terry in the service department, she couldn’t have been any better with her follow up, whether it was email or calls on scheduling my repairs. I live 4 hours away so everything had to be scheduled to allow for travel. When I arrived, Julie was there to give instructions on where to park the boat, and who would be following up with me on the next business day. Super nice and very helpful with the process when dropping the boat.I dealt mostly with Terry in service since she was my first point of contact. Richard was equally as great but since I spoke to Terry first she was the person I dealt with mostly.I have to say, the most valuable asset in this process was Chris who I communicated with almost daily once the boat was in the shop for repairs. A straight shooter that doesn’t beat around the bush on what it takes to make your boat look as close to new as possible. Cost associated with the work was always relayed to me every time we spoke and he’s very realistic about expectations and what can be achievedon boats that’s have a little sun fade. I appreciate someone that doesn’t BS and tells me the blunt truth!Chris met and exceeded my expectations with his quality workmanship! To be honest I was blown away with his quality of work when I saw the boat after repairs. I’m thankful him steering me to The Boat Rack and for him leading me through the process and always being truthful!A job well done by all!!
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June 2021 by Bill W
I used the Service Dept at the Boat Rack and Tracy did a wonderful job taking care of me. The service I needed was a result of damage caused by me and Tracy walked me through finding the right parts, holding those parts and coaching me as I fixed the boat myself. I used the Text Message feature on their website and was very pleased with the response time and outcome. Hats off to Tracy for saving my summer!
