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December 2023 by M Davis
Always great service from the office staff to the field workers. Definitely recommend!!
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November 2023 by G Dunlap
Very impressed with the professional and knowledgeable staff. Kim explained the factors that would determine the tank size I would need and quickly expedited the installation schedule. This ompany is head and shoulders above other propane service companies
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November 2023 by Sonya Stoklosa
I highly recommend you use Eddie at PFM for all of your gas/propane fireplace needs. Eddie came out right away to fix my propane fireplace. I had just had it 'cleaned' by another professional but the pilot light was super noisy and it was burning very high and the logs were not aligned and looked messy.Eddie was prompt, courteous, friendly and professional, he fixed/re-cleaned the pilot light, re-did the arrangement of the logs and now my propane fireplace is quiet and burns beautifully. He was a joy to work with, so I will only use Eddie going forward for all of my propane fireplace maintenance!
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October 2023 by Beth Hommel
Not sure what happened to the lady on the office and this company…. But I would not recommend doing business with them- we were on a route with them last fall filled up tank twice 700 each time and the last time they came out they filled up after the winter was over I’ve been paying the balance every month. Missed last month the rude lady in office called and send they were sending me to collections?? Not sure how they can send a paying customer to collections….. steer clear.
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September 2023 by Andrew Kerswell
Very professional installer that went above and beyond. The company had great service overall!
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June 2023 by Mike Harvey
Had a 325 gallon tank, no rental fees. Was a very good deal. My generator stopped working and I didn't use any propane. PFM sent no bills or warnings and came and took away my tank.
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June 2023 by Tara Harvey
I wish I could give a negative one star! Terrible company! They sent people over to fill our tank without asking if we needed it and then charged us! Then, when our generator broke during the pandemic, we weren't able to get it fixed. Our generator is the only thing we use with propane. Due to the fact we weren't having the tank refilled, they just sent some guys over and took our tank. Horrible customer service!
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February 2023 by arthur brewer
My wife and I absolutely love PMF they are so good to us, we hope they stay in business forever!!! ? ?
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December 2022 by Keith C.
The people at PFM are just totally awesome! My first contact was with the receptionist Kimberly and she was so helpful, knowledgeable and polite. She walked me through the process of what it would take to switch to PFM and all the details of the benefits and services that they provide. I was highly impressed and Kimberly and all the staff were so nice to my son and I when we went to PFM headquarters. They treated us with respect and kindness and I could tell these folks wanted our business and would definitely value us as customers and part of the PFM family. They have a wide variety of gas logs to choose from in the office on display and they work so you can better decide which ones you want. Most of them were in stock as the model we chose. I can't tell you how much I appreciate the no hassle process of getting everything we needed and connected to a high quality propane provider like PFM ! Today, Wayne and David came by and installed our new tank and gas logs. Very nice gentlemen who are also very knowledgeable and helpful. The installation was flawless and done in a very timely manner. I really enjoyed meeting Wayne and David as they made this a great day for our family because we're so happy to have services with a company of integrity that appreciate us not just as customers but as people as well. To top it off Johnny came by and filled our tank up to make for the best possible experience in getting connected to our new propane provider PFM ! If you're looking for a new propane provider that is top of the line with the friendliest, most efficient and professional staff in the business then I highly recommend PFM ! Thank you Kimberly and the whole staff! I'm grateful for everything you've done for me and Andrew my son!
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November 2022 by Debbie Kirkman
The whole experience was very professional, the answered all the questions that I had. Cleaned up and made sure everything was working before they left. I enjoyed talking with them, and felt like they really knew what they were doing.
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October 2022 by robert kelly
Wish I could give PFM propane more than 5 stars, even so PFM is a first class business. David Cotten (delivery person ) filled our tank with propane and he is a wonderful, and considerate person. PFM is lucky to have a quality person like David working for them. I highly recommend PFM for propane gas services !!!
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May 2022 by Deborah Millien
Everyone was amazing right from the start to the end! If I could give this company a million stars, I would! Outstanding!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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May 2022 by Martie Nolan
My husband and I didn’t find out until 6 days before closing on our new house that it needed a propane tank!! Kim worked a miracle on Monday, April 25 and had Wayne and David at our house by Wednesday, April 27. They had everything done in no time!!! Needless to say, my husband and I were fearful but everybody in the organization got the job done. I had left several messages for a propane company close to the new house but they never returned the call—I’m SO HAPPY they did not!!! I am now breathing again!!
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April 2022 by David Kennedy
My experiences with PFM Propane have been superb. Those have been directly the result of my interactions with Kimberly, an exceptionally personable and professionally knowledgeable employee. When I have had questions, she has always been able to answer immediately with absolutely correct information. She does not need to put me on hold to go get answers which is very unique in today's world. She already has the answers. The calls I have made to Kimberly at PFM have always been answered promptly and in a most cheerful manner. I cannot keep from smiling when I hear her voice come on the line. This is truly an exceptional customer service employee worthy of the highest accolades for representing your Company PFM in such a quality manner. I am personally very appreciative of the support and service provided by Kimberly and am unable to say enough kind words! Davjd K.
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April 2022 by Matthew Hoots
Patty A. had the best customer service I could have asked for, I called in hopes of finding an above ground propane tank (refurbished) after calling 8 local propane companies. They did not have one unfortunately but Patty was insistent upon helping me. No propane company I had called prior really gave a squat about my situation but Patty made me feel important. PFM was unfortunately out of my area which I knew or I would have just rented a tank from them just because Patty. Thank you Patty and PFM propane for great customer service I would recommend you to anyone.
