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November 2023 by EI Beachbum
I have been buying vehicles at Welford Harris Inc. for more than 40 years. The Welford Harris team is professional and ready to address any problem or concern and get their customers back on the road with a smile on their faces. The dealership is a shining star in today’s world of mass marketing…their customers come first! My next vehicle will come from Welford Harris! ?
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November 2023 by Grace Poole
Todd Oldham was amazing at helping us get the truck we wanted! His dedication to make sure we were happy and in the vehicle of choice was impeccable. I will 100% recommend him to friends!
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September 2023 by Sara Good
Went to Wilford on advice from my mechanic. Best decision ever. No pressure , gave information on cars in price range with out trying to up the price. Bought the Boss, David, favorite car on the lot. Super nice men. Thank you guys for all your help. You made the buying process easy for the 2nd time in my life buying a car on her own. My friend with me was a huge help too. God bless your business!
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September 2023 by Shannon King
I had a great experience getting my truck from Todd and John. They are great people to work with and will get you the best deal you can get. Will definitely buy from them again and refer people to them. Thank y’all for my truck!
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July 2023 by Greg Garner
Had a good experience buying a Ford Bronco. Todd Oldham answered all my questions. Was no hassle salesman. Todd made buying a car a great experience.
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July 2023 by David Faircloth
This is the best ford dealership I've ever been to. No one pressured me into anything & I felt like I was able to make the decision I wanted and not what I was being sold. Mr. David Harris & his team were awesome to work with.
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July 2023 by Richard Schouten
I received a text asking for a review. so here it is. Yes while the work was done and done correctly it took a very long time to fix. I’m not sure if it was a parts issue or not because the communication was zero and I got tired of calling to try to get updates. I’ll be going back up to crossroads ford for my big repairs.
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July 2023 by Jeremy R.
My wife and I highly suggest you only buy a new car from this dealership, because if you buy a used car from them and it needs work, they'll have it for months at a time, with the only communication is you calling them. I bought a 2012 GMC Acaidia with a aftermarket warranty from them, they were super nice as any salesman should and the owner seemed nice, then the problems starting happening. I did not even have it a day and the headlights were having issues, I brought it back, they thought they fixed it but didn't, so I returned to have it fixed, after almost 2 weeks and them sending it to a Chevy dealership, I finally got the car back, and the only phone calls was me calling them, they would never keep me updated. 2 month later the starter went in the car, I returned it to them, they had it 2 weeks with no communication, so I called them and they said they were waiting on the warranty company. I called the warranty company and they said there was no claim filed, so I called Welford and told them there was no claim filed, 1 month later the job was finally done, once again I had to call them. I took it to Massachusetts with the family and the water pump went, I took it to a mechanic in Massachusetts, they had it for 4 days, communicating everyday, they had no issues with the warranty company. A few months later the A/C stopped working in the middle of summer, I took it to Welford, they said it needed to be charged, it took them a week to fix that issue and once again I had to call them. 2 days after it was fixed the A/C wasn't working again, I returned it too them, and after 2 weeks of them having it they finally came to the conclusion of it needing a, A/C compressor. After weeks of calling them, they told me once again they were waiting on the warranty company. So again I called the warranty company and they told me no claim was filed. So I called Welford and finally a month later the job was done. Months later my wife was driving home from work, and called me and said the car was dead. I had to have AAA jump it and it started but was knocking extremely bad. I did not want to take it to Welford Harris so I took it to Wayne Thomas Chevrolet, they said it needs a engine but the warranty company wants to know exactly what happened to the engine, they wanted $2300.00 to diagnose it. So I pulled it out. I went to Welford and talked to Dave the owner, he said I should've just brought it back to them, so I did. After weeks of playing phone tag with Dave, he sent me to his sales manager Ben. Over 4 months, I visited and called Ben to see if they did anything to the car and there was always a different excuse. So someone told me I should talk to Valerie the owners wife and Service manager. She had no clue my GMC was sitting on her lot for over 4 months, which means Ben did absolutely nothing. She brought it in the next day and said it needed an engine too, but they did not have the tools to diagnose it for the warranty company. So trying to get Welford to help me out with a trade in for 1 month with no communication from them/Ben, I decided to take the car home. I have not been able to drive this car for 7 months now and i'm still making payments. They'd be a great dealership if they would communicate better with their customers. That had issues. If they keep running their business like this they will never be able to handle the infrastructure coming to Siler City.
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July 2023 by Jeremy R
My wife and I highly suggest you do not buy a used car from this dealership, only new, because their service department is terrible and they need to take a communication class. We bought a 2012 GMC Acadia from them. The first issue we had as soon as we bought the car were the headlights, we brought it back them, 3 days later we got it back, they changed the bulbs. 2 days later the headlights did not work again, we brought it back. They had it for almost 2 weeks and the only communication was me calling them, and they sent it to a ***** dealership to figure out the issue, we finally got it back. A couple of months later the starter failed, I dropped it off to them, it took almost 2 months to resolve this issue, once again I had to call them multiple times, they're excuse was they were waiting on the warranty company to approve of the work. I called the warranty company and they said Welford never called them, after I called, the starter was done. We drove to *************, and the water pump failed, we took it to ***********, they had it done in 4 days. A couple months past and the A/C stopped working in the middle of summer, I took it to Welford they had it for almost a week, just to charge the A/C, it failed again 2 days later, I brought it back, and they almost had it for 2 months again with no phone call, I called them and they said they were waiting on the warranty company. I called the warranty company and no claimed was filed, I called multiple times and it was the A/C compressor, it took them a month to fix. A few months later my wife was driving home and the car died, I did not want to take it to Welford, so I took it to *********************** Chevrolet, they said the engine spun a bearing, and the warranty company wanted it diagnosed before they approved the repair, *********************** wanted $2300.00. So I took it back to Welford, they said they would help, after 5 months of waiting, I pulled the car off their property. Now I'm making payments on a car I can't drive.
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June 2023 by Jada Ritter
I have never been so blown away with such wonderful people in my life!!!! Went in with no intentions of leaving with a new car and never once felt pressured as I have before when looking at vehicles in the past!!!! These guys went took ABOVE AND BEYOND to a whole different level and now feel like my family!!!! I encourage anyone who is looking for a new car to check the guys out at Wilford Harris!!! They truly are down to earth and give you that reassurance you need and leave you feeling like no matter what happens if anything they will always have your back!!!!
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June 2023 by Arielle Stout
Great experience at Welford Harris! Sourced my new car very quickly. A+ customer service! Love my new Bronco!
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June 2023 by Google user
I have never been so blown away with such wonderful people in my life!!!! Went in with no intentions of leaving with a new car and never once felt pressured as I have before when looking at vehicles in the past!!!! These guys went took ABOVE AND BEYOND to a whole different level and now feel like my family!!!! I encourage anyone who is looking for a new car to check the guys out at Wilford Harris!!! They truly are down to earth and give you that reassurance you need and leave you feeling like no matter what happens if anything they will always have your back!!!!
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May 2023 by Paul Ramey
Welford Harris was very welcoming and they got me into my new Ford were no one else would. They work hard to get me out quick an they were friendly an nice. Made us feel like family. Thank You Welford Harris.
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February 2023 by Doris Snipes
From the night I stopped by Welford Harris Ford after their closing time and David Harris took the time to talk to me about my interest in a car on his lot, to working to make my purchase happen the next day, to carrying it in for the first maintenance, I have been nothing but pleased with the service and willingness that he and his staff have taken to explain things to me and make me feel like they really did and do appreciate my business with them. With all the "gadgets" on new cars these days, my "old brain" has a hard time understanding how all of them work (even with the manual). Before driving it off the lot, David diligently went over many of options with me. When I carried it back for the first maintenance, I received the same excellent service. All of the people that I spoke to that day were very polite and made sure my questions were answered. David once again had to "diligently" tweek" a few things that I did not understand. Their business is very clean and arranged in a way that you are comfortable waiting (for that new car ) or for a maintenance trip. I am very pleased with my car and I feel that going forward, they will take care of whatever my car needs may be.Doris Snipes
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February 2023 by Matthew Young
This is the best dealership of any car brand I've ever worked with for a purchase transaction. Great communication and transparent pricing made the whole deal smooth and easy. I would absolutely buy from them again.
