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February 2024 by april bowden
I was sold a defective wallflower and the store would not exchange the item for the same item. I called and was told to return to the store however when I did they again told me that they could not correct this issue as my original wall flower was on clearance now. I’m very disappointed and frustrated as this is not their stated policy. It seems everyone is on different pages.
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February 2024 by Consuela James
Where do I start? It's been a while since I've been to the outlets and it didn't disappoint!! I got 10 wall fragrance refills for $20, 5 body and hand creams $ 22, 2 gel hand soap for $4 and 2 fragrance mists for $9. The staff was very courteous. I received amazing customer service!! I definitely recommend the Bath and Body Work outlet location in Smithfield.
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November 2023 by Ryder mcclelland
Store is nice and employees are helpful with finding everything you need. Good deals to
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September 2023 by David Allen
Friendly and courteous staff, great selection, and fantastic prices. Can’t wait to load up on fall fragrances.?
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July 2023 by Stephanie Fowler
The staff was super friendly! Brandy the cashier was sweet and provided excellent customer service. Thanks Brandy for being you!
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June 2023 by Samantha Mellor
Shoutout to Kyle at Bath and Body Works in Smithfield! He was super nice and attentive greeted me with a friendly hello and quickly assisted me with my inquiry about additional supplies. Needless to say I left the store with an amazing deal on some candles, fantastic scent, and a huge smile!
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May 2023 by Shield and Heal Missions (IV)
The ladies in our family love finding different scents that appeal to everyone. Nice change of pace from visit to visit.
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February 2023 by Michelle H
Friendly and helpful. Had everything I wanted. Checkout was fast even with a bunch of people.
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January 2023 by Lydia Powell
The rewards membership for this store has been difficult for me to find helpful, primarily because I live quite a distance from the store. When a reward is posted, I usually fail to redeem it within the time limit.When I find a scent that is really pleasant in the wallflower options, inevitably the scent is discontinued when I visit for another supply.The staff at this location are friendly and willing to help locate your requests if they still stock it.The semi annual sales bring most of their prices down to reasonable ranges, but the list price for each item is too expensive for the product.
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January 2023 by safia gagaz
Associates are nice and friendly, very helpful at the register. Very busy. Good deals.
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January 2023 by Kelly Johnson
Everyone in the store was very friendly and helpful at helping me find what I was looking for.
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December 2022 by Hilton James
Very busy with long lines, plenty of product on the shelves. Lines moved quickly, plenty of employees on the sales floor to help with anything.
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December 2022 by Ms. T
Bad experience today, I told the clerk I needed 30 of their hand sanitizers that was marked clearance at the counter. I got a 3 wick candle also, so the bag was kind of heavy and I didn't take notice that I didn't get what I asked for. When I got home, 30 min away, I then realizedI only had 3. I was the last customer served in line, I am not sure how that happened. Should have been more careful to check behind, but I didn't today. These were going to be party favors for my daughter's graduation party this Saturday, 6 days away. So frustrating! I called back to tell manager and she basically blamed it on it being loud in the store. Also, it felt so overwhelming shopping there due to being stopped every two minutes asking if I needed help, if I had a bag (which I grabbed when I walked in and had 1 in my hand), what was I looking for, how the foaming hand soap works, and theblist goes on. I couldn't shop like I wanted for having conversations with staff though I kept telling them I didn't need help. Not a good experience at all today at this location. ?
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December 2022 by J Sawyers
Friendly staff even with a store during the holidays. Great selection and sales.
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December 2022 by Lori Stancill
Always a sale going on here and I love it. The staff is helpful and the long line to check out moves quickly