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February 2024 by Debbie Dorman
No matter how many times I call I have to leave a VM. No one ever returns my calls . So thankful I don't bank with this bank but unfortunately my elderly aunt does it's ridiculous they never answer the phone.EditedStill waiting for that call back !!!
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January 2024 by Keandre Raiford
I use to enjoy coming into Truist Bank in Smithfield. However it’s not enough tellers nor bankers.Please get them help corporate! It’s really sad these long wait times.
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January 2024 by Earl Jones
Good service and friendly employees
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December 2023 by Jud Rouse
I’ve had good experiences in the past, but feel something has changed recently? I’ve left messages now on two occasions asking for a banker to call me, as you can’t get anyone to answer the phone. No one returns my call. I’m going in to the branch tomorrow and see what is going on?
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December 2023 by Cassandra Dublin
Very friendly people
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June 2023 by Maria Salazar
They offer excellent customer service all the time
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May 2023 by Lovemy Pup
I went by the drive thru to get some money and since I didn't have my driver's license I was told to go in. I went in the bank with my check book, debit card and an expired license. I told the girl I left my current driver's license at my house. I come to this bank once a week. And I was still told they could give my any money because the driver's license could be a FAKE !!! She ended up giving me my money. I'm taking my money to another bank
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April 2023 by Melissa Overton
Not been the same since it switched from BB&T. Service level is poor at best!
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March 2023 by Cass Vanier
Do not deal with this bank. The Branch Leader Chris is very rude and does not want to help resolve your issues. The tellers act like it's their first day.
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March 2023 by Bradley Massey
This company needs to hire more tellers. The tellers there are always nice but they are overwhelmed with customers all the time. Trust needs to step it up!
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February 2023 by A.R. H.
While the staff at the branch itself are friendly, this is a bank that does not value their customers. I own a small business and am forced to pay overdraft fees because bank tellers can't read the date on the TOP of a check. When I called corporate and when I went to this branch, I was told that cashing payroll checks earlier than the date written on the check was not the bank's fault. They aren't looking at the checks when they come through. Not only will they not accept responsibility, they are charging me for THEIR mistake.
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December 2021 by Joyce Pittman
Don’t try reaching a human. I have been on hold 1:31 minutes.
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October 2021 by Pamela Earp
Can't share. This message box does not allow me to read what I have written below this line .........
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September 2021 by Sebastian P
Made me feel like I was a burden to them
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April 2021 by Nick Picciotti
They have a drive thru my f-350 doesn't fit through without rubbing tires on each side. When I go to web site to meet them at door, every extension including operater no answer.
