“As is the norm these days I placed a reservation online and received an e-mail confirming my rental for a moving box truck at a price no other rental company could touch. The next day I couldn’t get anyone to answer the phone at the front desk to reconfirm the specs and price. So I hustled down to the store to be told sorry no can do and really wasn’t given any other options besides to call customer service. Now witht the being said Today was no ordinary day it was the first day that commerse and shops fully reopened after hurricane Ian. Only the week of Christmas can compare to how busy this Monday turned out to be. Anyone with a smidgen of empathy should’ve exuded patience this day because we all to often these days forget that person behind the counter is dealing with the same hardships you are in the aftermath of a storm like Ian. So to get to the point I needed a truck to move out of my flooded house the the reservation was not correct regarding inventory but after a few hours they pulled every string to go above and beyond to get me my moving truck today at a great price! It involved at least 6 or 7 employees get it done because of a glitch in the system. With how chaotic and busy it was in the office today they could have let it go but thanks Bradenton Budget rentals! Ps. its time we hold the overpaid underperforming back office IT staff accountable.”
“Professional staff that supplies you with a clean vehicle each time and gets you out on the road in less than 10 minutes. I specifically use this location for all of my business needs.”
“I had an outstanding experience with the team at Enterprise Rent-A-Car in Smithfield, NC. From the moment I walked in, it was clear that customer service is a top priority for everyone there. Not only did they take great care of me, but I also observed how consistently they went above and beyond for other customers as well.
It’s rare to see such a strong, unified culture focused on customer satisfaction, but this team truly embodies it. Every interaction was professional, friendly, and efficient. They made what could have been a routine rental experience feel easy and genuinely enjoyable.
I highly recommend this location to anyone in need of a rental. This team sets the standard for what great service should look like. Mike A”