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November 2023 by Eric Brownlee
Just wanted to say what a great body shop Deacon Jones has. I've had to get body work twice in the last 90 days, and couldn't be more impressed. Shawn and Katie were awesome, work was completed on time, and my truck looks like it did when I bought it. thanks.
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November 2023 by chekea hinton-mack
It was a great experience. I called several dealerships and the salesman from Deacon Jones was the only who followed up after our initial conversation. They were all very friendly anytime I was in the building. Just an overall great experience.
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November 2023 by Jacob Morris
Deacon Jones GM Chevrolet Buick of Smithfield went above and beyond when servicing my 2013 Buick Regal after a collision. The manager Shawn Godbold did an amazing job of making sure I was taken care of as quickly as possible. He made the process stress free and kept me up to date with any info regarding parts, insurance company updates, and repair scheduling. On top of that, he and his team detailed my car and returned it to me almost new. Highly recommend this dealership for any of your Buick or GM collision repairs.
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October 2023 by Walter Quint
It was easy to make an online appointment. The service staff got the car into the shop ahead of schedule. They could have been more prompt with updates on the status of repairs. I needed to go to the service department and request updates. The repair took from 7:30 AM until 4:30 PM. The invoice does not list the hourly rate for the shop. In my opinion, the labor fee for the repair was very high - $1,173.95. Even at $200 per hour, nearly 6 hours labor to install an alternator and battery is high. On a brighter note, Sales Rep Titus was a true gentleman. My wife and I chatted with him. He checked in with us in the waiting room a number of times. He even brought us water and candy. He is a class act.
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October 2023 by Noel Dennis
Mr. Wayne Boyette, Clinton office, was a pleasure to work with when I purchased my 2024 Buick Envista. Everyone I encountered at the dealership was very nice and extremely courteous. I highly recommend visiting Deacon Jones for all vehicles needs!
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October 2023 by Linda Horseman
When I received the call our car was ready, I was surprised since we were told it might take a few days to get the part. Car runs great. Another surprise was when we went to the parking lot to drive our car home, the left front tire was flat. A young man came out and patched the tire and we were on our way home. Great service!
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October 2023 by Karen Collins
Haven’t bought a vehicle since December 2015 & was just spending the day going to different dealerships to see what I might like to buy in the next few months.Walked in & met George Dana & he was so very kind & friendly, as was the General Sales Manager Brent Lambert.They were considerate of what I wanted, my price range, and there was no pressure. Found the perfect vehicle for me & everyone I talked to during the purchasing process was honest & friendly & took time to explain every piece of paperwork & answer all my questions. Love my new Chevy Trailblazer!I went in 4 different dealerships that day & none compared to Deacon Jones in Smithfield. Highly recommend.
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September 2023 by Ted marsh
Great customer service purchase a 2022 ram love it thanks to everyone.
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September 2023 by dick dastardly
Shawn, Tony and Katie in the body shop are awesome! Best service ever. I've told friends and family that it only takes one call and those guys will take care of them from there. It's a no-brainer, why go anywhere else.
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September 2023 by Bonnie Kratzer
My boyfriends daughter bought a new blazer but it kept having different issues and an oil leak. She took the blazer to Hendricks of Cary 3 different times to be fixed. She scheduled appointments to be fixed. She would go there for her 9 am appointment and get there early. She would wait around all day for them just to tell her that they couldn’t get to it three separate scheduled appointment times. We finally took it to Deacon Jones in Smithfield. They worked us in and fixed it in 3 days. The customer service was outstanding and they even asked me how I was getting home? I said Uber and they said oh no and drove me home as a courtesy. She was so happy an and excited to get her car fixed because it didn’t leak in the driveway anymore. It only took one trip to Deacon Jones in Smithfield to get it fix correctly the first time and the service writer said that they had to replace bolts from where someone had over tightened and stripped that it took their technician longer to make the repair than expected. The service writer kept us updated on progress. Totally different experience and than dealing with Hendrick’s. Deacon Jones was a 100% professional and attention to detail in getting the vehicle repaired under warranty I feel that they went above and beyond !
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September 2023 by Joyce Wynne
Everytime I take my GMC Terrain I get the best service.They are truly kind to their customers. Never had to take care back for something missed doing to vehicles..
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September 2023 by Vanessa Stanley
My experience was great, Mr. Casey is who took care of me and my husband, he is very knowledgeable and very willing to my sure you get exactly what you are looking for. He has checked on us since we bought out vehicle and I would definitely send my family and friends to see Mr. Casey, great job!!! I ????
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September 2023 by Keisha Manuel
Was welcomed immediately upon pulling up and nicely offered for me to go to customer lounge until service was complete. Tech estimated it would take 1-1.5 hr from start to finish... they were prompt and was complete after 70 minutes.
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August 2023 by Joseph Scunziano
We were greeted by Mark Carter as we were looking at a few vehicles. Mark was not overly aggressive and welcomed us to the dealership. He was very knowledgeable and arranged to test drive two vehicles that we narrowed our search down to. He was very knowledgeable about both cars and the whole process from start to finish was relaxing and non stressful. We purchased one of the cars we test drove. Great place!
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August 2023 by Gordon Woodruff
The service technician was courteous and knowledgeable. He helped me promptly after I presented. When I came to pick up my car, the staff brought it to me quickly. The overall service was excellent. I highly recommend Deacon Jones’ service department.