-
July 2023 by Lee Has
Mathew is professional, courtious, Friendly and over all Highly Knowledgeable in his mechanical, elecrical field.I took my car to Black Tires and after three long hours of wait, i been told by their manager that my car computer is not responding and have to be replaced in order to do inspection. I took my car keys back and driving around to see any other place for second opion. i saw Encore Automotive and think of giving a try, I was so depressed and let the man know about issue. He took a deep breath and ask me few questions. He took my key turn around went in his garage after fifteen min he came out and let me know that it's my battery and need to replace it with new one. He replaced the battery and did the inspection. I asked his name and writing this review to let everyone know if you guys need any car work done please visit his place in Smithfield.I will go back again for any repairs needed.Services: Electrical
-
June 2023 by Beverly Sullivan
Matthew is a GEM! Was kind, courteous, quick and efficient. Will definitely go back to him for my car needs!?
-
March 2023 by Hemi Lyfestyle
Guy did a great job doing a inspection on my motorcycle, it was quick and easy and he has a pretty cool YouTube channel that helps you learn how to work on cars, boats and engines, transmissions
-
November 2022 by Cal Al
Matt is, without a doubt, the most friendly, knowledgeable and honest mechanic I've had the pleasure of knowing. I can't recommend his services enough. Will not go to another mechanic as long as he's around.Service: Auto engine diagnostic
-
November 2022 by Chris mayo
Matt is extremely knowledgeable and very detail oriented. He has a good attitude and is almost always willing to offer a helping hand. His labor rate is pretty well on par with the industry standard for professional work. He maintains a professional business with a relaxed atmosphere and welcoming feel.
-
November 2022 by Hogan Melchor
Great place! First time here but it was a great experience. This is an underrated shop, needs attention because the service here is great. They have earned a lifetime customer.
-
August 2022 by Tiffany Bocchino
I had an inspection at Encore and it was such a pleasant experience from start to finish! We were greeted with the BIGGEST smile and asked how we could be serviced today! The inspection was quick, the owner was so friendly and we had a great experience over all! We will definitely be back!
-
August 2022 by phinup Juice
One of the quickest and best I've ever used. I've been to many living in 9 different locations. Top notch!
-
July 2022 by Beats By Trell
It's taken me a while to do this review bc didn't know where to start.Would be remiss to not complete and commend.For starters; Mr. Matt Sanders professionalism, customer service, and integrity are far beyond any business that I've been to. He actually takes the time to explain and showcase exactly what is going on with the vehicle. We took him two and on both vehicles; he assessed the matters promptly and wasn't attempting to up-charge / price gouge or solicit his services uncouthly. Mr. Sanders was very direct and respectful - he even went the extra mile by allowing us a grace period to retrieve our vehicles while we were out of town, as to not tax us for storage fees. He is very knowledgeable and takes pride in his work and brand. Very upstanding. The staff were / are extremely professional and polite as well. It reflects through that they care about their customers and customer service quality.We highly recommend to others, and we shall continue to utilize Mr. Sanders & Encore Automotive Diagnostics and Repair ourselves. Thank You, Matt & Staff ! You all are outstanding and appreciated! Respect KAPServices: Auto engine diagnostic
-
July 2022 by Anthony Artis
I drove my vehicle to Encore Automotive Repair in Smithfield, NC for yearly inspection to get tag updated. All the issues with the vehicle were fixed. I drove away happy with the assurance I made the right decision and took my vehicle to Encore Automotive Dianuastic and Repairs. Thank you Encore for a very good job done.Services: Auto engine diagnostic
-
July 2022 by Boza
Most friendly and genuine mechanic. Quick inspections too. If I could give 10 stars I would
-
March 2022 by Sherry Settle
They inspected my car, did it very quickly. The workers there were very friendly and helpful. I accidentally left my purse there and I wasn’t able to go back and get in very soon. I quickly called the shop and they were leaving and said they would bring my purse to me!!! I gave them my location and lo and behold they brought. Great people and and great service!!! Will 100% go again
-
February 2022 by adentris martin
First time coming and the service was top notch..matt was very knowledgeable and attentive and I definitely recommend him to anyone who has issues with their car...
-
October 2021 by Selena Dailey
This is an excellent auto repair shop! They are very professional, honest, prices are fair and they get the job done within a reasonable time. They are also very sanitized. I have taken my vehicles here several times for service and will continue.Services: Auto engine diagnostic
-
October 2021 by Barbara Fouquette
We recently moved and we’re looking for a new mechanic. We needed to have our wheel chair lift changed from one car to another, Matt was so honest and helpful, he even stayed late after closing to make sure the lift was tested and correct. The second time on a newly purchased used car the check engine light came on diagnostics we’re done, when we found the problem we found it was covered under the purchase warranty Matt explained to us the problem and made sure the work the dealership was doing was correct. It’s truly amazing to work with some so honest and polite.