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November 2023 by Nancy Heflin
A horrible experience. After my truck went through the car wash, they drove it out and forgot about it, letting it air dry leaving water spots all over the vehicle. When I brought it to their attention, one of the guys then took a dry towel and wiped it on certain parts of the truck. The windows were then sprayed and half cleaned, leaving streak marks and spots. They neglected to clean my mirrors. They sprayed all four tires and rims, and only wiped down two of them, leaving the other two with dried up spots. I will never go back!
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October 2023 by Montae B.
This is my second time visiting and I won't be back. I paid for the platinum car wash. The car was barely vacuumed, I had to vacuum it again. There were crumbs left in the car. They didn't wipe it down before putting armor all on the dash so there was dust smeared around the dash. My windshield isn't clean. I literally had to clean the car over again after paying $37. Very poor service and when I called the young man on it, he drove the car back and you can see he was talking about me to his friends. He looked over his shoulder and straighten up when he saw me standing there. Even after he took it back to vacuum, I still had to take the vacuum and do it myself. Don't waste your time!
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September 2023 by Pamela Lewis
So sad about my $30 detail! Inside of my windshield was only cleaned where you look straight out. My dash was only partially wiped with Armour All. I used to look forward to getting my car cleaned here but my last 3 trips have been disappointing.
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September 2023 by Tamara Slaughter
Magic tunnel is awesome. They treat their customers well. My husband and I take our cars all the time I would recommend them to everyoneServices: Auto detailing
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July 2023 by Ifranco25 _
Always come here for a car wash for all my vehicles. Never disappoints. Very clean and great on pricing!They continue doing great here, definitely recommend!
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July 2023 by Michael Quarles
Gone down hill, cashier looks like she is trying to sleep, way too much talking and playing and not enough cleaning. Last 2 visits people that were not working (friends) distracting the people working. A good job was done but took way too long. Service has gone way down and prices up. No supervision. Learned today that ownership has changed. That explains it!Services: Auto detailing
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June 2023 by ML
i got a full detail service at magic tunnel after my car was stolen (twice, in 5 days).The exterior of my car was mostly fine, but he interior smelled like someone had been smoking in it for 5 years straight every day with the windows up with possibly crack. When I got it back, I no longer wanted to vomit in my mouth from sitting in my car for 5 minutes. It actually looked like the day I got it in 2018.They’re just the best. Thank you for everything!Services: Auto detailing
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June 2023 by Synora Cummings
I have not been impressed with the service the last couple of times I have been. Today, I dropped $120 between two vehicles forPlatinum service. This included a tip that I should not have left. My vehicles are fairly clean and well kept. They did not vacuum well. Vacuuming was not done under the seats nor in the seats. The interior door frames were not wiped down. I had to call a gentleman back over to wipe down Armor All that was running down the side of the console. Glass was streaky and spotty. The windshield on one vehicle still had bug residue caked on. They did leave a polishing rag in the back which was convenient for all the touch ups once I got back to the house. So, thank you for that. I left a kind complaint with the girl at the desk in hopes that she would pass it on to management. Magic Tunnel has given much better service in the past.Services: Auto detailing
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May 2023 by Ashleigh Gibson
I agree 100% with many of the reviews in regards to the decline in service with new ownership. This has been my go-to for car washes for about 5 years. Since the shift in ownership, they are absolutely missing the details that separate them from others. For example, cup holders are left dirty, wax and soap are left to dry on windows, consoles and dash boards are still dusty, etc. I hope it gets fixed, so I don't have to look elsewhere. I don't have much faith as I'm going on my fourth visit where it's been like this.
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May 2023 by Gabe Clark
Magic Tunnel did an excellent job on our vehicle. Fast, courteous, & at an excellent price. I would highly recommend to anyone needing their car washed in the Smithfield & surrounding areas.
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May 2023 by Donna B.
Paid the $30.00 When they told me my car was ready they had not wiped down anything on the inside. Went back in and told the girl at the desk. Needless to say after four times I just gave up.Young kids don't care. I'm not going back. Place is terrible with the new owners.
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April 2023 by Mark Wilson
Our family has used Magic Tunnel Smithfield for years and years. In the past the workers were very conscientious and gave attention to every detail. Since the business changed ownership over this past year, the quality of the service has gone way down. They miss the little things inside like cleaning the dash well, the console, radio, windows smeared, etc. these young people working are just not doing a good job. The speed with which it takes to get the car done has gone way down as well. This was once a thriving business but I'm afraid unless they get a handle on this they will lose more business. Please give us back the high quality service we had for so long. Thanks.
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April 2023 by Stacey Griffith
They broke our windshield there April 05, 2023. The cameras did show no damage to our vehicle before it went through the car wash. Gary Lee the owner admitted fault and said they would take care of it. Now the other owner is lying about everything and is refusing to pay. Beware these people are liars. We’ve been going for a couple years but never again.Service: Auto detailing
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April 2023 by Carson S.
Best car wash hands down. I had a rental and needed it cleaned before turning it in. Let me tell you, kids destroyed the back seat. I took the car seats out (liability...they won't take them out, I get it) they laughed and joked with us but then they cleaned this like it was their own, they cared, pointed out some imperfections before putting it thru the tunnel...we had already pointed those out to the rental place. Whew - I wish we had a car wash like this in our town. Family recommended them, they were dead on the money!
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April 2023 by Stacey G.
they are liars over there. beware they damaged our vehicle April 5 Gary Lee admitted it was their fault our windshield was broken in their car wash. it was on camera as well. the wife refused at first to allow my husband to view the camera but the husband allowed him to. now his wife is saying that Gary never admitted fault and they are refusing to pay for the windshield. if you want to deal with a bunch of shady liars that damage your property then go here otherwise save your money and go else where.
