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October 2023 by Brian Wray
Wasn't a fan. I asked if there was damage or issues with the interior. I was assured by Andrew there was not. I drove 50 minutes to see the car, only to open the door and find a piece of black textured duct-tape on the center console covering a tear in the tan leather, and the seats had cracking leather on the sides.I wouldn't trust these folks to be honest with about major issues it they lie about the small stuff.
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July 2023 by Kisha Alabbaas
Bad business and the manager is very rude. I will never get a car from them again even if they give it away.
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June 2023 by Raymond Mercado
Bad business , Don't like color people(you people), ,disrespect and don't stand behind cars. Forge documents, Fake note of republicans... Go to real dealership.. (in the first 30 days I put 1472.78 into the car )before the first car payment... paperwork on the white car isn't good, the car owner haven't signed paperwork...
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June 2023 by Keith D Kidwell
We were looking at a Navigator when the back hatch auto closed the right tail light fell off. The the guy got mad at us because his cars are falling apart.
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May 2023 by Tim Parker
I had a great buying experience when I purchased my last vehicle. Laura made the process easy and fast. I had a tough time making it to the dealership because of my work schedule but when I made my second visit, I had ample time to test drive and check out the car and I'm very satisfied with my choice. Laura didn't pressure me to make a purchase like some dealers do but she was to the point on everything I needed to know. She offered me a good deal on the price which made my decision easier. There are a lot of nice vehicles on their lot and I will keep them in mind if I decide to purchase again. Thank you again Laura.
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April 2023 by NICK BREEZ
I BOUGHT A INFINITY QX80 from Smithfield Auto and the first Day before I got home the check engine light comes on turns out it's the Catalytic Converter .. I take it back to have it fixed was given a very hard time about the many other issues I found with the vehicle . Before they actually claimed to fix it . I get it back and not three days later the battery dies , then it starts shaking , I had to get a tune up , and not week after this my valve covers start leaking and the code p0420 pops up . Turns out it's the Catalytic system , don't know if it's the O2 sensor or not . Smithfield is a complete Hoax . The Owner is very rude and the cars are more than a risk to your pockets and safety. DONT BUY FROM YHEM EVER
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April 2023 by Basin Crew
Absolutely the worst used vehicle lot ever bought a truck from this place first off parts were stuffed in places of the engine bay that should have been placed in the truck secondly my truck has leaked oil since the day I bought it from this company they have hardly wanted to fix the truck the “BOSS” on board says well your a mechanic you can fix it right and says we are not gonna fix a problem that had started from us not to self never buy a truck from these PHONIES
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February 2023 by Its All Gone to the Dogs
Went to check out a vehicle they had listed, and while we didn't end up purchasing it we had a very pleasant experience contrary to quite a few reviews. The staff didn't swarm like some places do when we rolled up, they asked what we were looking for, gave us the keys and some time to check it out on the lot without breathing over our shoulders. We did make an offer on the vehicle that was quite a bit lower than they were willing to go, but there was 0 pressure or anything in that discussion and their lowest price was reasonable. Ultimately, we decided that particular vehicle wasn't the right fit for us, but all 3 of the staff were extremely friendly, professional and straight forward. The vibes I got from our interaction with them, I'm sure and actual transaction would have been quick and fair. I would definitely check out their stock first the next time we're looking for a used vehicle.
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February 2023 by Josh DeSoto
These guys are scammers. Purchased a car from them on an auction site based on their description of the vehicle. They gave the car a 4.0 out 5.0 rating. This is 4th purchase through the auction site and by far the worst. Called them to make sure everything was good with the car because I’m driving it back to Florida from the lot. They assured me it was in great shape. Get there and it has a broken tail light, bald tires, no air filter, A/C doesn’t work, brakes are shot, scratches and dings all over the car, check engine light comes on as soon as I leave the place, pretty sure it’s leaking oil. DONT BUY A CAR FROM THIS PLACE!!!!!
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February 2023 by Paul Armstrong
If you buy from here and they put on your sales order they are supposed to change something. Watch yourself cause they will waist a years time giving you the run around and never replace your parts. So be weary of purchasing a vehicle from here.
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February 2023 by Michael Hefner
I bought my 2019 Nissan Altima platinum there about a month ago and they’re pretty cool, the girl Laura made the entire process painlessly simple and easy, I’ve already put 5k miles on the car and no issues at all. I’d recommend them since they’re really kind and understanding.
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September 2022 by Shalanda Exum
I Purchased A Car There Last Month. The Second Day My Engine Light Came On. I took it Back And I Was Told That It Was The Thermostat of Why The Engine Light Came On. I was Tikd To Bring It Back The Following Week For Them To Tell Me That Their Mechanic Quit and They was Backed Up ??♀️ Long Story Short I am Getting Ready To Kick Out 650$ To Get My Car Fixed. I want to get A Lawyer Because I feel like I purchased A Lemon and They Was Not Trying To correct It. I will not Refer Anybody To Them Ever!!!
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May 2022 by Saw John
Drew and the guys at Smithfield Auto were excellent to deal with. Very fast process to get paperwork done. I had the vehicle inspected quickly and am very happy. TThe quality of the vehicles is much higher than what I've seen around Raleigh and their pricing is fair.
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February 2022 by Tee
This is my third car I bought from them. Thank you so much. I told Andy what I wanted and he went and got it.
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January 2022 by Brian Norton
I could write a book about my experience with this dealership from start of looking for a car to the final outcome. Everything was great about Smithfield Auto Center! Great service from Laura, found a great car and very easy to work with and process! Definitely recommend checking them out for your car buying needs! Thanks for the Acura TLX!