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February 2024 by Cayla Clubine
We’ve been at this location several times and continue to get good service. Isaiah helped my husband upgrade his phone last night and was really helpful in explaining why we couldn’t use a certain promotion but promptly got on the phone to find another. Really appreciate his work ethic and appreciated his conversation in the waiting periods.
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December 2023 by Amanda Creech
JP was amazing in helping me figure out my phone and getting it out of SOS tonight. I was in the store late and close to closing and he never seemed aggravated and was still happy to help. This was not an easy task & he went above and beyond to make sure my phone was fixed. Very professional! Glad Verizon has employees that love helping their customers even when the task is frustrating!
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November 2023 by Faith
J.P. and Rick are absolutely outstanding! Their exceptional service left my family and I thoroughly impressed. They were knowledgeable, patient, and went above and beyond to address our inquiries. Their professionalism and friendly demeanor made the whole experience a delight. I'm grateful for their assistance and highly recommend their service to others.
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November 2023 by Jordan S
Scott is the best. Go see him. He won't do you wrong.
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October 2023 by michelle rivera s.o.
Tabitha and Rick where such a big help very nice answered my million questions lol Great experience definitely would come back to purchase from them
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October 2023 by Jeanine Hawley
Rick was very helpful and took great care of me and my husband!!!
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October 2023 by Sheena Tart
RICK was such a help. The Dunn location didn't have the sim card my mom needed for her phone. Which honestly is weird. And didn't bother to check any other locations. So I called the Smithfield Verizon and Rick checked his inventory and THEY had the sims card she needed. So I had to go to Smithfield and get it. No need in a local store if I gotta go all the to Smithfield. Anyway, Rick put it in and assured the phone was working again. They even had a bathroom which is 10⭐️ . Most places don't. And it was clean. From now on I'll ho to Smithfield Verizon for my Verizon needs. Thanks again Rick!
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October 2023 by Larry Parker
Great people willing to help you and provide the best service. Great experience. L. Parker
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July 2023 by Donna L. Williams
Store is clean, salesman was friendly and helpful, I ended up getting just the phone I wanted. Very painless ?
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July 2023 by Ashlee Rae
Walked in was not greeted asked a very simple question and instead of trying to help I was told I don’t know, poor customer service
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July 2023 by Ann Brown
Today was my first visit to the Smithfield store. I was very impressed with George. My son and I upgraded our phones, and George patiently led us through the entire process. He helped us select equipment for our phones and answered all our questions. He even helped me with a situation with my elderly mother’s phone which is on our plan, even though she wasn’t with us. I was so grateful!
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July 2023 by Ifranco25 _
Always helpful in any situation for our phones, 10 year plus customer here.
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April 2023 by Jonathan Pounds
I purchased $150.00 worth “screen protection” ,that included an offerbox case, and was supposed to be lifetime warranty but was never told that it had to registered within 30 days of purchase. I returned today to get a replacement camera protector only to be informed that “there was nothing they could do”! Also, now apparently the camera protector does NOT have a lifetime warranty, only the screen does! I was told to “take it up with the manufacturer” but I didn’t buy it from the manufacturer! I bought it local! Complete lack of customer service and nonchalant attitude is ridiculous! Last dime I’ll ever spend with this store! Apparently the person who sold me the items needs better training!
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March 2023 by Linda Hess
Anthony was our sales rep and he was fantastic! He was so kind and helpful and said if we have any questions or need any assistance to call or come back and see him!
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March 2023 by Marsha House
If you are wanting to upgrade your account, get new equipment & save some money find Sarah! She was knowledgeable and she helped us a lot!