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December 2023 by Erica Murbach
I absolutely love the furniture from Ashley Home Furniture and needed to replace/obtain quite a few items after a cross country move. The staff were extremely kind, helpful, and informative when it came to choosing the best materials and colors for a house with multiple dogs and cats. I will definitely be coming back!
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December 2023 by Lindsay Ludwig
Went in to buy a bedroom set. Spent about 3700 on it. Was talked into buying from store directly instead of online and getting delivery and set up as well. Was told their delivery team was great and was better than the one that would be delivering from online purchases due to them having a third party delivering team. I am going on the 4th time my furniture will be delivered due to needing to send it back with the delivery guys. The first time, the chest, dresser and king bed frame all had things wrong with them. The dresser had a clear chunk missing from the front that was touched up with a pen, the headboard had a big chunk missing from it, and the chest has a small chunk out of it in the front, back and on the corner where they hit my wall with it, it was discolored. I refused them and had them take it back. After they left, our room smelt of marijuana. Second delivery the chest and king bed Frame was delivered in the box and the delivery guys were amazing and very careful with our furniture. The dresser however had a chunk missing but one of the drawers and you could visibly see it when you closed the door. My husband had them take that back. The third delivery (today) the dresser drawers wouldn’t close right. The one guy couldn’t even lift my dresser putting all of the weight onto the other guy. They were taking it back down stairs and took a chunk out of our baseboard that we will now have to replace. Again, after they left, our room again smelt like marijuana. I have nothing against people doing their own thing, but it is unprofessional to do that before a job and leaving someone’s house sing like it. This post does not reflect all Ashley furnitures, just the one in southern pines. We were assured by Michael that deliver would be great and had been nothing but. Save yourself the hassle and buy online and have it delivered.
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November 2023 by Oceane Renee
Haven’t gotten our couch yet but 10/10 service from JP. Highly recommend if you need someone to help customize and get you exactly what you want.
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November 2023 by Brandon Leighton
Deceptive and non-transparent sales practices. They originally quoted my wife a price at around a 10% discount for their fall sale. I said no to the insurance and they offered to drop the price by half. Once I brought up their online, nationally advertised 25% off sale, they said they would do me a favor and give 20%. They tried to convince me that it was an online-only sale (which it wasn’t). They then stated that they aren’t required to honor Ashley’s nationally advertised discounts because they are independently owned and that I needed to read the fine print (fine print I said “some exclusions apply…see store for details”). I then overheard a sales agent asking the manager to apply a military discount for another customer (after I had already presented my military ID to the sales associate and they made no mention of a military promotion).When we walked in, we were ready to purchase the furniture at the sticker price. In the end, we walked out on a 10k order because of their deceptive, misleading sales practices. The whole experience reminded me of being at a bad car dealership
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October 2023 by Kris E.
I was in a difficult place, going through a separation and moving into a new home without any furniture. The help that I received at Ashley HomeStore, in Southern Pines, NC, by all the associates was amazing! Luke Seropian was the associate that helped me beyond any of my expectations. Every day, for almost a week, Luke would walk with me through the store, helping me find all the furniture I needed to furnish my home. He helped me furnish three bedrooms, a living room and dining room while also helping me get the financing I needed. I never felt pressured or hurried, and some days Luke continued to help me even when the store was closing. All and all, best furniture shopping experience I have ever had and the friendly and helpful staff made it that much better! If there were 10 stars, I would give them a 10!
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September 2023 by Marisa Bushee
Jess was very helpful and efficient. We purchased two chairs and both are very comfortable. We also purchased bar stools online that came early. Very happy with the experience.
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September 2023 by Ja son
JP was great. He greated us when we walked in the door but allowed us to browse around by ourselves. Very knowledgeable on the products and promotions. The entire staff was professional and the store was neat and clean. I would recommend this store to anyone and everyone.
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September 2023 by Julie Miller
We love this store! We moved to Pinehurst, NC in 2019, and Ashley Furniture Store has been our go-to place for furnishing our bedrooms and living room. Leo was so helpful with sizing and matching exactly what we needed. Our house looks beautiful! Thank you, Ashley Store and many thanks to Leo for helping us select the furniture we love!
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September 2023 by Jeffrey Keyes
An employee named Bryn was very helpful. She led me right towards what I wanted to purchase and helped me pick out the right product. Friendly and good customer service all around!
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September 2023 by Lindsay White
Jess was great! She was very helpful with guiding us through our purchase. I would definitely recommend asking for her help if you go here!
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August 2023 by Julie Callatone
Bryn is an absolute pleasure to do business with. She made me feel like I’ve known her forever. My purchase was fast and seem less. Ashley Furniture in Southern Pines will be my store of choice going forward.
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August 2023 by Amber Lemonds
$5100 is what my husband and I paid for new bedroom furniture that was sold as solid wood. The headboard and footboard are in fact solid wood, however the side rails that assist in holding the mattress up are not. Basically, thick particle board. We are going on two weeks not being able to sleep in a bed, and all parts to fix it haven’t shipped. When asked when parts may arrive, they advised maybe by next week. $5100 is NOT pocket change and to pay that kind of money for a bed that breaks within just a few months of use is totally unacceptable. A month of sleeping on a couch and making payments on a bed that I can’t even use. Ridiculous. I am thankful they are sending in replacement parts, but waiting weeks with an estimate of one month is unacceptable. Never again will I purchase from Ashley Furniture. Never again.
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August 2023 by Justin “Deaconjmac” McClendon
My salesperson Jess was absolutely fantastic to work with in Southern Pines. She was not only kind, but also genuine, never pushy, and did everything she could to help meet my needs as a customer. She deserves a raise!!
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July 2023 by JK “Jk Golf Experience” McClendon
My salesperson Jess was absolutely fantastic to work with in Southern Pines. She was not only kind, but also genuine, never pushy, and did everything she could to help meet my needs as a customer. She deserves a raise!!
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July 2023 by Chris George
My wife and I went to look at living room furniture, and after horrible experiences with other furniture companies, we decided to try this location. We were immediately greeted by Ashley, who gave us a run down on the specials and store layout. While we were trying out furniture, most of the employees made contact to see if we needed help. We started getting comfortable on one living room set, and Jessica came to us already holding papers to show us different options to customize it in ways I didn’t know possible. It wasn’t long after we started talking, and it was like she could see the shape of our living room and helped us to fit it perfectly, and shaped exactly how we wanted. Even the huge DIY tv stand looked like it would be hard to assemble, but it practically unfolded itself right out of the box beautifully. The delivery speed was also surprising, I actually had to ask to push it back a few days. The delivery guys were expected 12:30-3:30 with a phone call before they arrived, they called and arrived 12:30 on the dot. Incredibly fast, professional, and nice men (I did not get their names).A huge thank you to Jessica for helping make it happen, a huge thank you to the two delivery men, and another thanks to Ashley and the rest of the team!
